Link Failure (Equinix Fabric, Metro Connect)

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Incident Report for Equinix

Update

Equinix attempted to restart the optical card, but the cold reboot was unsuccessful. As a result, Equinix engaged the local IBX engineers to replace the faulty card. All services should now be restored (at 14:08 UTC), and Equinix's SMC team will closely monitor the optical gear and circuits going forward..

Incident Number: INC0045832

[Equinix Fabric - Americas (DC); Metro Connect - Americas (DC)]

Posted Jun 29, 2024 - 14:25 UTC

Update

Many Services affected due to a failure on one of our Protection Swtich in DC11..

Incident Number: INC0045832

[Equinix Fabric - Americas (DC); Metro Connect - Americas (DC)]

Posted Jun 29, 2024 - 12:38 UTC

Update

The issue has been identified and a fix is being implemented.

Incident Number: INC0045832

[Equinix Fabric - Americas (DC); Metro Connect - Americas (DC)]

Posted Jun 29, 2024 - 12:08 UTC

Identified

We are currently investigating this issue.

Incident Number: INC0045832

[Equinix Fabric - Americas (DC); Metro Connect - Americas (DC)]

Posted Jun 29, 2024 - 11:53 UTC

This incident affects: Equinix Fabric - Americas (DC - Washington D.C.) and Metro Connect - Americas (DC - Washington D.C.).