Provider Issue (Metro Connect, Equinix Fabric)

Welcome to Equinix service availability status page.

To view all notifications, log in to the Equinix Customer Portal. If you are experiencing an outage, log a trouble ticket or contact the Global Support Desk.

Incident Report for Equinix

Resolved

SMC engineers identified that between 15:06 UTC (12:06 UTC-3) and 15:10 UTC (12:10 UTC-3), the dark fiber link in metro SP flapped.

Equinix Fabric Remote port and Unprotected Metro Connect circuits may have experienced a brief service interruption, while Protected Metro Connect circuits experienced a 50ms switching hit.

.

Incident Number: INC0045075

[Metro Connect - Americas (SP); Equinix Fabric - Americas (SP)]

Posted Jun 24, 2024 - 22:07 UTC

Update

The issue has been identified and a fix is being implemented.

Incident Number: INC0045075

[Metro Connect - Americas (SP); Equinix Fabric - Americas (SP)]

Posted Jun 24, 2024 - 21:52 UTC

Identified

We are currently investigating this issue.

Incident Number: INC0045075

[Metro Connect - Americas (SP); Equinix Fabric - Americas (SP)]

Posted Jun 24, 2024 - 21:36 UTC

This incident affected: Metro Connect - Americas (SP - Sao Paulo) and Equinix Fabric - Americas (SP - Sao Paulo).