Equinix SMC monitored that the backbone link was stable since it recovered on 05 May 2023 at 11:56 hrs site local time. Backbone link provider confirmed that the subsea cable outage restoration has been completed and will continue to investigate for the root cause.
Incident Number: 5-225419961007
[Equinix Fabric - Asia-Pacific (HK)]
Posted May 06, 2023 - 08:37 UTC
Update
Latest Update: Our backbone provider confirmed the circuit is affected by subsea cable outage EAC Segment C and earliest repair schedule start time will be on 4-May and tentative repair completion is on 10-May.
Next Action: Equinix APAC SMC will continue to follow up with the provider on restoration progress.
Incident Number: 5-225419961007
[Equinix Fabric - Asia-Pacific (HK)]
Posted Apr 19, 2023 - 19:51 UTC
Identified
Latest Update: Our backbone provider confirmed the circuit is affected by subsea cable outage EAC Segment C and earliest repair schedule start time will be on 23-May and tentative repair completion is on 31-May.
Next Action: Equinix APAC SMC will continue to follow up with the provider on restoration progress.
Incident Number: 5-225419961007
[Equinix Fabric - Asia-Pacific (HK)]
Posted Apr 04, 2023 - 06:22 UTC
Update
Incident Number: TBD
[Equinix Fabric - Asia-Pacific (HK)]
Posted Apr 03, 2023 - 16:00 UTC
Investigating
Equinix SMC monitored that one of Equinix Fabric backbone links between HK and OS is currently down.
Incident Number: TBD
[Equinix Fabric - Asia-Pacific (HK)]
Posted Mar 30, 2023 - 22:11 UTC
This incident affected: Equinix Fabric - Asia-Pacific (HK - Hong Kong).