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Network Service Issue (Equinix Fabric, Equinix Internet Access / Equinix Connect)
Incident
Report for Equinix
Resolved
The Link is working stable after the hardware replacement.
SMC will close this incident since we do not expect any further instabilities..
SMC will close this incident since we do not expect any further instabilities..
Incident Number: INC0067478
[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]
Update
The link has been working stable after the module replacement.
We have now move back the traffic to the original path with success.
SMC team is still monitoring this link, but we do not expect any further instabilities..
We have now move back the traffic to the original path with success.
SMC team is still monitoring this link, but we do not expect any further instabilities..
Incident Number: INC0067478
[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]
Update
Equinix SMC detected recurring errors on a module which caused service performance issue at 03:27 hrs UTC. As a result, the traffic was redirected to an alternate path. The affected module was replaced at 05:33 hrs UTC and we are currently monitoring for module's stability..
Incident Number: INC0067478
[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]
Update
Equinix SMC monitored that services has been restored after our engineers and equipment vendor cleared the hardware issue. We will continue to monitor the service..
Incident Number: INC0067478
[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]
Update
Equinix Fabric port and virtual connections (VC) are currently experiencing service disruptions caused by a network service outage. Equinix engineers are actively investigating the issue and will provide an update within the next 60 minutes.
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Incident Number: INC0067478
[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]
Identified
We are currently investigating this issue.
Incident Number: INC0067478
[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]
This incident affected: Equinix Internet Access / Equinix Connect - AMER (LA - Los Angeles) and Equinix Fabric - Americas (LA - Los Angeles).