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Equinix Fabric Backbone Provider Link Issue (Equinix Fabric)
Incident
Report for Equinix
Resolved
The network incident has been resolved and services returned to normal on 26-JAN-2023 23:40 Site Local Time.
This is the final update for the incident.
This is the final update for the incident.
Incident Number: 5-222814486844
[Equinix Fabric - Americas (BO)]
Update
Service provider tier 2 cleared channel degrades on the ULH by making adjustments to the AMP and channel output power levels to restore service. They will continue to monitor service.
Incident Number: 5-222814486844
[Equinix Fabric - Americas (BO)]
Update
After replacing the card at 12:00 AM Local Time, our 3rd party dispatch team was not able to clear the alarms. Further investigation will be required, and an ETR is not available.
Incident Number: 5-222814486844
[Equinix Fabric - Americas (BO)]
Update
Our provider's dispatch technicians will be replacing the faulty card tonight in order to restore services. There is no ETR.
Incident Number: 5-222814486844
[Equinix Fabric - Americas (BO)]
Update
Update from our 3rd party has notified us that after extensive OTDR testing, they have come to the conclusion that there is a faulty card in one of their assets. Dispatch team is awaiting a replacement for the asset. Currently there is no ETR.
Incident Number: 5-222814486844
[Equinix Fabric - Americas (BO)]
Identified
Equinix SMC monitored that one of Equinix Fabric backbone links between BO2 and NY4 is currently down.
Incident Number: 5-222814486844
[Equinix Fabric - Americas (BO)]
This incident affected: Equinix Fabric - Americas (BO - Boston).