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Equinix Fabric Backbone Provider Link Issue (Equinix Fabric)
Incident
Report for Equinix
Resolved
Equinix SMC confirmed that upstream provider link remained stable since it recovered on 18 October 14:43 hrs site local time. Our backbone provider confirmed the circuit that is affected by a fiber break has completed cable repair and restoration on 14 November at 03:00 hrs site local time.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]
Update
Latest Update: Our backbone link is still affected by a subsea fiber break. Restoration is on-going and estimated to be completed by mid-October.
Next Action: We will continue to follow up with the backbone provider for restoration details.
Next Action: We will continue to follow up with the backbone provider for restoration details.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]
Update
Our backbone link is still affected by a fiber break and restoration details are still yet to be determined by the backbone provider.
Next Action: We will continue to follow up with the backbone provider.
Next Action: We will continue to follow up with the backbone provider.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]
Update
Our backbone link provider is still working for the restoration of the fiber break. There is no ETR yet.
Next Action: We will continue to follow up with the backbone provider for the ETR.
Next Action: We will continue to follow up with the backbone provider for the ETR.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]
Update
Our backbone link is still affected by a fiber break and restoration details are still yet to be determined by the backbone provider.
Next Action: We will continue to follow up with the backbone provider.
Next Action: We will continue to follow up with the backbone provider.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]
Identified
Equinix SMC monitored that one of Equinix Fabric backbone links between HK and LA is currently down.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]
This incident affected: Equinix Fabric - Asia-Pacific (HK - Hong Kong).