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Link Failure (Equinix Fabric)
Incident
Report for Equinix
Resolved
Current Service Impact: None.
Latest update: The issue was solved.
Next Action: This incident can be closed.
Latest update: The issue was solved.
Next Action: This incident can be closed.
Incident Number: 5-222871389697
[Equinix Fabric - EMEA (MU)]
Update
Current Service Impact: Loss of redundancy for EF customers in the MU Metro.
Latest update: The investigation is still ongoing.
Next Action: The Equinix SMC Engineer will follow up with the hardware providers.
Latest update: The investigation is still ongoing.
Next Action: The Equinix SMC Engineer will follow up with the hardware providers.
Incident Number: 5-222871389697
[Equinix Fabric - EMEA (MU)]
Update
Current Service Impact: Loss of redundancy for EF customers in the MU Metro.
Latest update: Equinix Network Engineer is going to emergency reboot satellite
Next Action: Equinix Network Engineer troubleshoot the circuit with hardware vendor.
Latest update: Equinix Network Engineer is going to emergency reboot satellite
Next Action: Equinix Network Engineer troubleshoot the circuit with hardware vendor.
Incident Number: 5-222871389697
[Equinix Fabric - EMEA (MU)]
Update
Current Service Impact: Loss of redundancy for EF customers in the MU Metro.
Latest update: We have introduced a workaround and the service is currently stable. We are working with our vendors to fully resolve the issue.
Next Action: Awaiting further troubleshooting calls with our vendors.
Latest update: We have introduced a workaround and the service is currently stable. We are working with our vendors to fully resolve the issue.
Next Action: Awaiting further troubleshooting calls with our vendors.
Incident Number: 5-222871389697
[Equinix Fabric - EMEA (MU)]
Update
Current Service Impact: Loss of redundancy for EF customers in MU Metro.
Latest update: SMC Engineer is waiting for PA4 Operations to double-check the physical connection. Another case with a hardware vendor has been opened.
Next Action: Equinix Network Engineer troubleshoots the circuit with the hardware vendors.
Latest update: SMC Engineer is waiting for PA4 Operations to double-check the physical connection. Another case with a hardware vendor has been opened.
Next Action: Equinix Network Engineer troubleshoots the circuit with the hardware vendors.
Incident Number: 5-222871389697
[Equinix Fabric - EMEA (MU)]
Update
Current Service Impact: Loss of redundancy for EF customers in MU Metro.
Latest update: OPS verified link and found no issues. Case with hardware vendor has been opened.
Next Action: Equinix Network Engineer troubleshoot the circuit with hardware vendor.
Latest update: OPS verified link and found no issues. Case with hardware vendor has been opened.
Next Action: Equinix Network Engineer troubleshoot the circuit with hardware vendor.
Incident Number: 5-222871389697
[Equinix Fabric - EMEA (MU)]
Identified
Current Service Impact: Loss of redundancy for EF customers in MU Metro.
Latest update: The Equinix SMC Engineer is waiting for the MU4 Operations to troubleshoot the circuit.
Next Action: The Equinix SMC Engineer is waiting for the update from local Operations.
Latest update: The Equinix SMC Engineer is waiting for the MU4 Operations to troubleshoot the circuit.
Next Action: The Equinix SMC Engineer is waiting for the update from local Operations.
Incident Number: 5-222871389697
[Equinix Fabric - EMEA (MU)]
Investigating
Current Service Impact: Loss of redundancy for EF customers in MU Metro.
Incident Number: TBD
[Equinix Fabric - EMEA (MU)]
This incident affected: Equinix Fabric - EMEA (MU - Munich).