Update - Equinix SMC is continuously working with the provider on the progress of the dark fiber fault and ETR is around 07:00 UTC.
Incident Number: INC0080431
[Metro Connect - MB]
Apr 02, 2025 - 02:36 UTC
Identified - Dear Equinix Customer, We have a fiber disturbance in Mumbai (MB) Metro. Equinix Engineers are currently investigating the issue. We will provide more details shortly.
Resolved -
We would like to inform you that the affected services remain stable and without new incidents. The Equinix engineering team are commited in assessing the best date and time for the path switching. New updates will be shared as soon as we have relevant information.
Incident Number: INC0080174
[Equinix Fabric - SP]
Apr 1, 03:39 UTC
Update -
We would like to inform you that the affected services remain stable and without new incidents. The Equinix engineering team are commited in assessing the best date and time for the path switching. New updates will be shared as soon as we have relevant information.
Incident Number: INC0080174
[Equinix Fabric - SP]
Apr 1, 02:09 UTC
Identified -
On March 30th at 15:19 UTC, a fire in SP4 affected the dark fiber provider cage, causing a dark fiber link outage. This incident has impacted the Equinix Fabric circuits and virtual connections (VC) with OCI and GCP, resulting in service downtime. Equinix resolved the issue by switching the affected CSP circuits to another path, restoring services by 20:56 UTC on the same day. The service has been stable since then. The next step is to schedule the circuits' switch back to the original path.
Resolved -
The Dark fiber provider is still working to restore the path between SP2 and SP4. The path between SP1 and SP4 was restored since 08:20 UTC on March 31.
Incident Number: INC0080090
[Equinix Fabric - SP,Metro Connect - SP]
Mar 31, 16:54 UTC
Update -
The Dark fiber provider is still working to restore the path between SP2 and SP4. The path between SP1 and SP4 was restored since 08:20 UTC on March 31.
Incident Number: INC0080090
[Equinix Fabric - SP,Metro Connect - SP]
Mar 31, 15:04 UTC
Update -
The provider has restored one of the routes between SP1 and SP4, and the MC Unprotected circuits that use this path were reestablished at 05:20 BRT. The provider is still working on the section between SP2 and SP4. We will provide further updates as soon as we have relevant information
Incident Number: INC0080090
[Equinix Fabric - SP,Metro Connect - SP]
Mar 31, 11:44 UTC
Update -
We would like to inform you that the dark fiber provider is still working to reestablish the links. New updates will be shared as soon as we have them.
Incident Number: INC0080090
[Equinix Fabric - SP,Metro Connect - SP]
Mar 31, 09:25 UTC
Update -
We would like to inform you that the dark fiber provider is still working to reestablish the links. The estimated time to reestablish the service has changed, the ETR is more 4 hours from now. New updates will be shared as soon as we have them.
Incident Number: INC0080090
[Equinix Fabric - SP,Metro Connect - SP]
Mar 31, 05:44 UTC
Update -
We would like to inform you that the dark fiber provider is still working to reestablish the links. The estimated time to reestablish the service has not changed, the ETR is approximately 4 hours. New updates will be shared as soon as we have them.
Incident Number: INC0080090
[Equinix Fabric - SP,Metro Connect - SP]
Mar 31, 02:19 UTC
Update -
We would like to inform you that the dark fiber provider is working on the necessary measures to restore the affected services. At the moment the estimated time to restore (ETR) is 6 hours. New updates will be shared as soon as we have them.
Incident Number: INC0080090
[Equinix Fabric - SP,Metro Connect - SP]
Mar 31, 00:19 UTC
Update -
We would like to inform you that the dark fiber provider is already on site and has already started the assessment to restore the affected links. There is still no estimated time for restoration (ETR). We commit to keeping you informed and will update as soon as we have new relevant information.
Incident Number: INC0080090
[Equinix Fabric - SP,Metro Connect - SP]
Mar 30, 23:04 UTC
Update -
We would like to inform you that the IBX team has already completed the necessary safety measures to re-energize the racks. However, there is still no estimated time for the restoration (ETR) of the affected provider's dark fiber links. In parallel, we would like to inform you that the engineering team is working on an alternative solution to restore services. We are committed to keeping you informed and will update as soon as we have new relevant information.
Incident Number: INC0080090
[Equinix Fabric - SP,Metro Connect - SP]
Mar 30, 20:54 UTC
Update -
The dark fiber provider's rack was affected by the fire and, as a result, was de-energized. The IBX team is currently assessing the water damage to the RPPs and is working to re-energize them as soon as all safety measures are ensured. At this time, there is no estimated time for restoration (ETR). We are committed to keeping you informed and will update you as soon as we have relevant information.
Incident Number: INC0080090
[Equinix Fabric - SP,Metro Connect - SP]
Mar 30, 19:19 UTC
Update -
The MC circuits became unavailable due to a small fire in a colocation area in SP4. The fire has now been contained, and the IBX team is currently focused on removing the smoke. All CRAH units are operational, and the temperature in the colocation center is stabilized within the SLA parameters. The IBX team continues to work to clear the smoke and re-energize the RPPs.
Incident Number: INC0080090
[Equinix Fabric - SP,Metro Connect - SP]
Mar 30, 18:30 UTC
Identified -
Metro Connect dark fiber link between SP1 and SP4 IBX went down at 12:19 h BRT on 30-MAR-2025.
Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms switching hit. Equinix engineers are investigating issue.
Resolved -
One of the Linecards of Metro Connect device has failed at 15:05:27 hrs UTC on 30-Mar-2025.
Equinix engineers are investigating the issue.
Unprotected and Protected Metro Connect (MC) circuits experience service interruption while no impact to Dual Diverse (MC) due to redundancy. Equinix engineers are working to resolve the issue.
There is service impact to Equinix Fabric port and virtual connections (VC) without redundancy. Equinix engineers are investigating the issue.
Identified -
One of the Linecards of Metro Connect device has failed at 15:05:27 hrs UTC on 30-Mar-2025.
Equinix engineers are investigating the issue.
Unprotected and Protected Metro Connect (MC) circuits experience service interruption while no impact to Dual Diverse (MC) due to redundancy. Equinix engineers are working to resolve the issue.
There is service impact to Equinix Fabric port and virtual connections (VC) without redundancy. Equinix engineers are investigating the issue.
Resolved -
We want to inform you that the recent network disruption impacting your service was due to a splicer from our Dark Fiber provider who was working on a splice case. Unfortunately, this led to an unintended disturbance to the circuit. They have been actively working on resolving the issue since yesterday and are continuing their efforts today. We will provide a final notification once the work is completed. Thank you for your understanding.
Incident Number: INC0079817
[Metro Connect - DA]
Mar 28, 01:07 UTC
Update -
We want to inform you that the recent network disruption impacting your service was due to a splicer from our Dark Fiber provider who was working on a splice case. Unfortunately, this led to an unintended disturbance to the circuit. They have been actively working on resolving the issue since yesterday and are continuing their efforts today. We will provide a final notification once the work is completed. Thank you for your understanding.
Incident Number: INC0079817
[Metro Connect - DA]
Mar 27, 19:22 UTC
Identified -
Dear Equinix Customer, We have a fiber disturbance in Dallas Metro. Equinix Engineers are currently investigating the issue. We will provide more details shortly.
Resolved -
Dear Customers, The device has now been stable for over 2 hours at this time. Equinix Engineers have engaged the equipment vendor to determine the root cause of the event.
Incident Number: INC0079699
[Metro Connect - IL]
Mar 27, 07:57 UTC
Update -
Dear Customers, The device has now been stable for over 2 hours at this time. Equinix Engineers have engaged the equipment vendor to determine the root cause of the event.
Incident Number: INC0079699
[Metro Connect - IL]
Mar 27, 01:12 UTC
Update -
Dear Customers, The device has now been stable for over 2 hours at this time. Equinix Engineers have engaged the equipment vendor to determine the root cause of the event.
Incident Number: INC0079699
[Metro Connect - IL]
Mar 27, 01:09 UTC
Identified -
Dear Equinix Customer, Equinix Engineer noticed a device restart event on one of their network equipments. Equinix Engineers are currently investigating the issue. We will provide more details shortly.
We would like to inform you that the network disruption affecting your service was caused by a splicer from our Dark Fiber provider who was troubleshooting a splice case. Unfortunately, this resulted in an accidental disturbance to circuit. They are currently addressing the issue. We will send a final notification once the work is completed. Thank you for your understanding.
Incident Number: INC0079682
[Metro Connect - DA]
Mar 27, 01:52 UTC
Update -
Dear Equinix Customer,
We would like to inform you that the network disruption affecting your service was caused by a splicer from our Dark Fiber provider who was troubleshooting a splice case. Unfortunately, this resulted in an accidental disturbance to circuit. They are currently addressing the issue. We will send a final notification once the work is completed. Thank you for your understanding.
Incident Number: INC0079682
[Metro Connect - DA]
Mar 26, 21:07 UTC
Update -
Dear Equinix Customer, We have a fiber disturbance in Dallas Metro. Equinix Engineers are currently investigating the issue. We will provide more details shortly.
Incident Number: INC0079682
[Metro Connect - DA]
Mar 26, 19:47 UTC
Identified -
Dear Equinix Customer, We have a fiber disturbance in Dallas Metro. Equinix Engineers are currently investigating the issue. We will provide more details shortly.
Resolved -
We wanted to inform you that the provider's maintenance has been completed, and all services have been restored. The alarms on our end were cleared at 08:30 UTC.
We will continue to monitor the circuit to ensure everything remains stable.
Incident Number: INC0079602
[Metro Connect - MI]
Mar 26, 13:17 UTC
Update -
We wanted to inform you that the provider's maintenance has been completed, and all services have been restored. The alarms on our end were cleared at 08:30 UTC.
We will continue to monitor the circuit to ensure everything remains stable.
Incident Number: INC0079602
[Metro Connect - MI]
Mar 26, 10:19 UTC
Update -
Dark Fiber provider advised that the outage was caused by their maintenance which is expected to be completed at around 10:00 UTC.
Incident Number: INC0079602
[Metro Connect - MI]
Mar 26, 05:12 UTC
Identified -
One of the dark fiber providers in MI is currently down.
Unprotected and Protected Metro Connect (MC) circuits experience service interruption while no impact to Dual Diverse (MC) due to redundancy. Equinix engineers are working to resolve the issue.
Resolved -
Our provider's splicing crews continue to work on repair efforts. They are approximately half way through splicing one side of the fiber span. ETR is set for approximately 7:00pm EST.
Incident Number: INC0079518
[Metro Connect - MI]
Mar 25, 23:07 UTC
Update -
Our provider's splicing crews continue to work on repair efforts. They are approximately half way through splicing one side of the fiber span. ETR is set for approximately 7:00pm EST.
Incident Number: INC0079518
[Metro Connect - MI]
Mar 25, 20:41 UTC
Update -
Our provider's splicing crew is now on site and has confirmed the spare fiber at this location tested good. They have began prepping the West side of the span to begin the splicing process. No ETR set at this time.
Incident Number: INC0079518
[Metro Connect - MI]
Mar 25, 16:26 UTC
Update -
Our provider advised that they have located the damage - It was discovered that a Contractor is digging in the area and have cut the fiber. Their engineers are on site assessing the restoration process. No ETR is set at this time. We will be providing more updates as soon as they will be available.
Incident Number: INC0079518
[Metro Connect - MI]
Mar 25, 14:57 UTC
Update -
Our provider has confirmed they are investigating the potential fiber break that is impacting our circuit. They have shot the OTDR and are are currently 'walking the line' to find the reported impairment. They do not have an ETA established at this time. We will provide more updates as soon as they will be available.
Incident Number: INC0079518
[Metro Connect - MI]
Mar 25, 13:58 UTC
Identified -
One of our provider's link in MI metro have gone down. Unprotected services are down due to this, while protected services may have experienced flap due to rerouting. We are escalating this issue to our provider. We will provide more updates as soon as we receive them.
Resolved -
Our onsite team has successfully replaced the faulty card, and we are pleased to report that the device is currently operating stably.
We will continue to monitor the device closely to ensure its ongoing performance.
Incident Number: INC0079285
[Equinix Fabric - AT]
Mar 24, 03:06 UTC
Update -
Our onsite team has successfully replaced the faulty card, and we are pleased to report that the device is currently operating stably.
We will continue to monitor the device closely to ensure its ongoing performance.
Incident Number: INC0079285
[Equinix Fabric - AT]
Mar 22, 15:12 UTC
Update -
Our onsite team is actively working to replace a faulty card with a spare. As a result, services connected to this card are currently down.
We understand the impact this may have on your operations and appreciate your patience as we work to resolve the issue. We will keep you updated on the progress of this incident and notify you as soon as services are restored.
Thank you for your understanding.
Incident Number: INC0079285
[Equinix Fabric - AT]
Mar 22, 14:40 UTC
Identified -
One of the line cards of Equinix Fabric device is rebooting by itself.
There is service impact to Equinix Fabric port and virtual connections (VC) without redundancy. Equinix engineers are investigating the issue.
Resolved -
Equinix SMC monitored that the Metro Connect link between TY2 and TY4 IBX remained stable since it flapped and recovered at 00:56 hrs UTC on 21-Mar-2025. Metro Connect customers experienced service interruption. Equinix engineers are investigating the issue while we continue to monitor the stability of the service.
Incident Number: INC0079138
[Metro Connect - TY]
Mar 21, 07:00 UTC
Update -
Equinix SMC monitored that the Metro Connect link between TY2 and TY4 IBX remained stable since it flapped and recovered at 00:56 hrs UTC on 21-Mar-2025. Metro Connect customers experienced service interruption. Equinix engineers are investigating the issue while we continue to monitor the stability of the service.
Incident Number: INC0079138
[Metro Connect - TY]
Mar 21, 04:30 UTC
Identified -
Metro Connect link between TY2 and TY4 IBX flapped and recovered at 00:56 hrs UTC on 21-Mar-2025 causing service interruption to customers. Equinix engineers are investigating the issue.
Resolved -
Our dark fiber provider has confirmed that the maintenance has been successfully completed. Currently, our provider is not actively involved. All services have been restored. Please inform us if you are still experiencing any outages.
Incident Number: INC0078739
[Metro Connect - DC]
Mar 19, 00:30 UTC
Update -
Our dark fiber provider has confirmed that the maintenance has been successfully completed. Currently, our provider is not actively involved. All services have been restored. Please inform us if you are still experiencing any outages.
Incident Number: INC0078739
[Metro Connect - DC]
Mar 18, 23:09 UTC
Update -
Our dark fiber provider confirmed the issue is related to an on-going emergency maintenance to conduct full cable repair due to fiber cut. The maintenance is expected to be completed by 18-Mar-2025 at 18:00hrs UTC.
Incident Number: INC0078739
[Metro Connect - DC]
Mar 18, 04:39 UTC
Update -
Equinix SMC reported an issue with Metro Connect. Dark Fiber link between DC13 and DC14 was down. Unprotected Metro Connect (MC) circuits and Equinix Fabric via Metro remote ports experienced service interruption. Equinix engineers are investigating the issue.
Incident Number: INC0078739
[Metro Connect - DC]
Mar 18, 02:50 UTC
Identified -
Equinix SMC reported an issue with Metro Connect. Dark Fiber link between DC13 and DC14 was down. Unprotected Metro Connect (MC) circuits and Equinix Fabric via Metro remote ports experienced service interruption. Equinix engineers are investigating the issue.