Welcome to Equinix service availability status page.
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Identified - Latest Update: Provider has advised that an on-going issue is causing intermittent flapping on the Fabric backbone link. A provider maintenance has been conducted to fix the root cause of this issue. Fabric backbone link remained stable since it recovered on 28 March at 2:18 hrs site local time. Investigation with provider will continue to confirm permanent fix is completed.
Mar 30, 2023 - 22:12 UTC
Incident Number: 5-225231368971
[Equinix Fabric - Asia-Pacific (PE)]
Mar 30, 2023 - 22:12 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between SY and PE flapped and recovered within 10 minutes.
Mar 24, 2023 - 12:11 UTC
Incident Number: TBD
[Equinix Fabric - Asia-Pacific (PE)]
Mar 24, 2023 - 12:11 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between DA2 and DA2 flapped and recovered within 5 minute.
Mar 30, 2023 - 22:11 UTC
Incident Number: 5-225416848932
[Equinix Fabric - Americas (DA)]
Mar 30, 2023 - 22:11 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and OS is currently down.
Mar 30, 2023 - 22:11 UTC
Incident Number: TBD
[Equinix Fabric - Asia-Pacific (HK)]
Mar 30, 2023 - 22:11 UTC
Update - STAGE 2:
PHASE 4 & 5 of 5 COMPLETE.
All upgrade and patching activity has been completed, and some non-disruptive work and further validation continues. No further disruption is anticipated at this time, and all connectivity, including the capability to create and modify VNFs, should be restored.
Mar 30, 2023 - 11:21 UTC
PHASE 4 & 5 of 5 COMPLETE.
All upgrade and patching activity has been completed, and some non-disruptive work and further validation continues. No further disruption is anticipated at this time, and all connectivity, including the capability to create and modify VNFs, should be restored.
Mar 30, 2023 - 11:21 UTC
Update - STAGE 2:
PHASE 3 of 5 COMPLETE.
All compute node upgrades have been completed. We are performing patching and validation. Customers with HA configuration may experience limited (less than 2 minutes) disruption. We will provide a status update once this phase is complete.
Mar 30, 2023 - 03:54 UTC
PHASE 3 of 5 COMPLETE.
All compute node upgrades have been completed. We are performing patching and validation. Customers with HA configuration may experience limited (less than 2 minutes) disruption. We will provide a status update once this phase is complete.
Mar 30, 2023 - 03:54 UTC
Update - STAGE 2:
PHASE 2 of 5 COMPLETE.
At this time the upgrade to version 4.2.4 has been completed, and individual compute upgrades are starting now. Impact is expected to last less than 5 minutes for HA customers. We will provide a status update once this phase is complete.
Mar 30, 2023 - 00:23 UTC
PHASE 2 of 5 COMPLETE.
At this time the upgrade to version 4.2.4 has been completed, and individual compute upgrades are starting now. Impact is expected to last less than 5 minutes for HA customers. We will provide a status update once this phase is complete.
Mar 30, 2023 - 00:23 UTC
Update - We are experiencing a delay in the upgrade process. There is no change to any expected disruption at this time. Further information can be found here:
https://docs.equinix.com/en-us/Content/Interconnection/NE/CVIM/NE-RMA-replace-device.htm
Mar 29, 2023 - 23:07 UTC
https://docs.equinix.com/en-us/Content/Interconnection/NE/CVIM/NE-RMA-replace-device.htm
Mar 29, 2023 - 23:07 UTC
Update - STAGE 2:
PHASE 1 of 5 COMPLETE.
Our upgrade to version 4.2.4 has started. You may experience some traffic loss during this time, with disruptions expected to last less than 5 minutes for HA customers. We will provide a status update once this phase is complete.
Mar 29, 2023 - 07:17 UTC
PHASE 1 of 5 COMPLETE.
Our upgrade to version 4.2.4 has started. You may experience some traffic loss during this time, with disruptions expected to last less than 5 minutes for HA customers. We will provide a status update once this phase is complete.
Mar 29, 2023 - 07:17 UTC
Update - STAGE 1 COMPLETE:
PHASE 3 of 3 COMPLETE.
We will now start STAGE 2.
Mar 29, 2023 - 06:31 UTC
PHASE 3 of 3 COMPLETE.
We will now start STAGE 2.
Mar 29, 2023 - 06:31 UTC
Update - STAGE 1:
PHASE 2 of 3 COMPLETE.
Our initial upgrade has completed. Environment validations and preparations for the next upgrade phase are ongoing. We will provide a status update before beginning the next upgrade phase.
Mar 29, 2023 - 06:15 UTC
PHASE 2 of 3 COMPLETE.
Our initial upgrade has completed. Environment validations and preparations for the next upgrade phase are ongoing. We will provide a status update before beginning the next upgrade phase.
Mar 29, 2023 - 06:15 UTC
Update - STAGE 1:
PHASE 1 of 3 COMPLETE.
Our initial upgrade to version 3.6.3 has started. You may experience some traffic loss during this time, with disruptions expected to last less than 10 minutes for HA customers. We will provide a status update once this phase is complete.
Mar 28, 2023 - 19:05 UTC
PHASE 1 of 3 COMPLETE.
Our initial upgrade to version 3.6.3 has started. You may experience some traffic loss during this time, with disruptions expected to last less than 10 minutes for HA customers. We will provide a status update once this phase is complete.
Mar 28, 2023 - 19:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 2023 - 16:00 UTC
Mar 28, 2023 - 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - Between Tuesday, March 28th, 2023 at 16:00 and Thursday, March 30th, 2023 at 16:00 UTC, we will perform a scheduled maintenance. During this maintenance window, Equinix will upgrade the underlying infrastructure platform that powers Network Edge instances in Melbourne. This work is being performed to improve product performance, prepare for new features and increase resiliency of the infrastructure.
The maintenance window for this upgrade is planned for multiple days, during which individual Network Edge VNF instances may lose connectivity for up to several minutes and possible degradation up to a few hours and require at least one reboot.
Please note that provisioning services and instance modification will be disabled during the maintenance window.
Further information can be found here:
https://docs.equinix.com/en-us/Content/Interconnection/NE/CVIM/NE-RMA-replace-device.htm
The maintenance window for this upgrade is planned for multiple days, during which individual Network Edge VNF instances may lose connectivity for up to several minutes and possible degradation up to a few hours and require at least one reboot.
Please note that provisioning services and instance modification will be disabled during the maintenance window.
Further information can be found here:
https://docs.equinix.com/en-us/Content/Interconnection/NE/CVIM/NE-RMA-replace-device.htm
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between between DC2 and AT1 is currently down.
Mar 30, 2023 - 08:42 UTC
Incident Number: TBD
[Equinix Fabric - Americas (AT)]
Mar 30, 2023 - 08:42 UTC
Update - STAGE 2:
PHASE 4 & 5 of 5 COMPLETE.
All upgrade and patching activity has been completed, and some non-disruptive work and further validation continues. No further disruption is anticipated at this time, and all connectivity, including the capability to create and modify VNFs, should be restored.
Mar 30, 2023 - 08:16 UTC
PHASE 4 & 5 of 5 COMPLETE.
All upgrade and patching activity has been completed, and some non-disruptive work and further validation continues. No further disruption is anticipated at this time, and all connectivity, including the capability to create and modify VNFs, should be restored.
Mar 30, 2023 - 08:16 UTC
Update - STAGE 2:
PHASE 3 of 5 COMPLETE.
All compute node upgrades have been completed. We are performing patching and validation. Customers with HA configuration may experience limited (less than 2 minutes) disruption. We will provide a status update once this phase is complete.
Mar 30, 2023 - 00:03 UTC
PHASE 3 of 5 COMPLETE.
All compute node upgrades have been completed. We are performing patching and validation. Customers with HA configuration may experience limited (less than 2 minutes) disruption. We will provide a status update once this phase is complete.
Mar 30, 2023 - 00:03 UTC
Update - STAGE 2:
PHASE 2 of 5 COMPLETE.
At this time the upgrade to version 4.2.4 has been completed, and individual compute upgrades are starting now. Impact is expected to last less than 5 minutes for HA customers. We will provide a status update once this phase is complete.
Mar 29, 2023 - 19:17 UTC
PHASE 2 of 5 COMPLETE.
At this time the upgrade to version 4.2.4 has been completed, and individual compute upgrades are starting now. Impact is expected to last less than 5 minutes for HA customers. We will provide a status update once this phase is complete.
Mar 29, 2023 - 19:17 UTC
Update - STAGE 2:
PHASE 1 of 5 COMPLETE.
Our upgrade to version 4.2.4 has started. You may experience some traffic loss during this time, with disruptions expected to last less than 5 minutes for HA customers. We will provide a status update once this phase is complete.
Mar 29, 2023 - 04:28 UTC
PHASE 1 of 5 COMPLETE.
Our upgrade to version 4.2.4 has started. You may experience some traffic loss during this time, with disruptions expected to last less than 5 minutes for HA customers. We will provide a status update once this phase is complete.
Mar 29, 2023 - 04:28 UTC
Update - STAGE 1 COMPLETE:
PHASE 3 of 3 COMPLETE.
We will now start STAGE 2.
Mar 29, 2023 - 04:23 UTC
PHASE 3 of 3 COMPLETE.
We will now start STAGE 2.
Mar 29, 2023 - 04:23 UTC
Update - STAGE 1:
PHASE 2 of 3 COMPLETE.
Our initial upgrade has completed. Environment validations and preparations for the next upgrade phase are ongoing. We will provide a status update before beginning the next upgrade phase.
Mar 29, 2023 - 03:29 UTC
PHASE 2 of 3 COMPLETE.
Our initial upgrade has completed. Environment validations and preparations for the next upgrade phase are ongoing. We will provide a status update before beginning the next upgrade phase.
Mar 29, 2023 - 03:29 UTC
Update - STAGE 1:
PHASE 1 of 3 COMPLETE.
Our initial upgrade to version 3.6.3 has started. You may experience some traffic loss during this time, with disruptions expected to last less than 10 minutes for HA customers. We will provide a status update once this phase is complete.
Mar 28, 2023 - 19:10 UTC
PHASE 1 of 3 COMPLETE.
Our initial upgrade to version 3.6.3 has started. You may experience some traffic loss during this time, with disruptions expected to last less than 10 minutes for HA customers. We will provide a status update once this phase is complete.
Mar 28, 2023 - 19:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 2023 - 16:00 UTC
Mar 28, 2023 - 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - Between Tuesday, March 28th, 2023 at 16:00 and Thursday, March 30th, 2023 at 16:00 UTC, we will perform a scheduled maintenance. During this maintenance window, Equinix will upgrade the underlying infrastructure platform that powers Network Edge instances in Frankfurt. This work is being performed to improve product performance, prepare for new features and increase resiliency of the infrastructure.
The maintenance window for this upgrade is planned for multiple days, during which individual Network Edge VNF instances may lose connectivity for up to several minutes and possible degradation up to a few hours and require at least one reboot.
Please note that provisioning services and instance modification will be disabled during the maintenance window.
Further information can be found here:
https://docs.equinix.com/en-us/Content/Interconnection/NE/CVIM/NE-RMA-replace-device.htm
The maintenance window for this upgrade is planned for multiple days, during which individual Network Edge VNF instances may lose connectivity for up to several minutes and possible degradation up to a few hours and require at least one reboot.
Please note that provisioning services and instance modification will be disabled during the maintenance window.
Further information can be found here:
https://docs.equinix.com/en-us/Content/Interconnection/NE/CVIM/NE-RMA-replace-device.htm
Update - Current Service Impact: Loss of redundancy for ECX customers in LD Metro.
Latest update: Provider is still investigating the issue.
Next Action: Awaiting further updates from the provider.
Mar 30, 2023 - 06:07 UTC
Latest update: Provider is still investigating the issue.
Next Action: Awaiting further updates from the provider.
Incident Number: 5-225346966654
[Equinix Fabric - EMEA (LD)]
Mar 30, 2023 - 06:07 UTC
Identified - Current Service Impact: Loss of redundancy for ECX customers in LD Metro.
Latest update: SMC noticed that one of port in LAG eqix-google-nni13-ld-pri-zone1 went down
Next Action: Awaiting provider's fix of the circuit
Mar 29, 2023 - 04:49 UTC
Latest update: SMC noticed that one of port in LAG eqix-google-nni13-ld-pri-zone1 went down
Next Action: Awaiting provider's fix of the circuit
Incident Number: 5-225346966654
[Equinix Fabric - EMEA (LD)]
Mar 29, 2023 - 04:49 UTC
Investigating - Current Service Impact: Loss of redundancy for ECX customers in LD Metro.
Mar 28, 2023 - 17:54 UTC
Incident Number: TBD
[Equinix Fabric - EMEA (LD)]
Mar 28, 2023 - 17:54 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between DA2 and MX2 flapped and recovered within 4 minutes
Mar 30, 2023 - 01:30 UTC
Incident Number: TBD
[Equinix Fabric - Americas (DA)]
Mar 30, 2023 - 01:30 UTC
Identified - Latest Update: APAC SMC received an update from the Equinix Fabric backbone provider that the circuit has been affected by a fiber fault in RNAL segment and the ETR is on 06 April 2023.
Next Action: APAC SMC will continue to follow up with our backbone provider for further updates.
Mar 30, 2023 - 00:52 UTC
Next Action: APAC SMC will continue to follow up with our backbone provider for further updates.
Incident Number: 5-225379573506
[Equinix Fabric - Asia-Pacific (HK)]
Mar 30, 2023 - 00:52 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and SL is currently down.
Mar 29, 2023 - 18:14 UTC
Incident Number: TBD
[Equinix Fabric - Asia-Pacific (HK)]
Mar 29, 2023 - 18:14 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between CL2 and WI1 is currently down.
Mar 29, 2023 - 22:06 UTC
Incident Number: TBD
[Equinix Fabric - Americas (CL)]
Mar 29, 2023 - 22:06 UTC
Update - Update from our provider: The work is extensive and will take several days to complete. Now that they have access to the damage area (Via 4wd vehicle) they have committed to being on site to make the necessary repairs daily, barring any further delays from storms. Beyond the known cable that was struck by lightning and is being replaced, visual inspections have identified additional potential damage locations and they are working to determine the extent of the damage and the required repairs. At this time, they cannot commit to an ETR, until they have confirmed and assessed all damage.
Mar 29, 2023 - 20:18 UTC
Incident Number: 5-224975986329
[Equinix Fabric - Americas (SV)]
Mar 29, 2023 - 20:18 UTC
Update - Provider's update:
The helicopter was up today. Unfortunately, SCE crews while at the Splice Location Saturday, found mid-span just before the 24KM splice they went to repair that the cable has been hit by lightning and the severed span will need to be replaced. last night the SCE crew performed a survey to submit a plan to replace this damaged span as soon as possible.
Mar 27, 2023 - 15:11 UTC
The helicopter was up today. Unfortunately, SCE crews while at the Splice Location Saturday, found mid-span just before the 24KM splice they went to repair that the cable has been hit by lightning and the severed span will need to be replaced. last night the SCE crew performed a survey to submit a plan to replace this damaged span as soon as possible.
Incident Number: 5-224975986329
[Equinix Fabric - Americas (SV)]
Mar 27, 2023 - 15:11 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between SV5 and LA1 is currently down.
Mar 19, 2023 - 03:46 UTC
Incident Number: 5-224975986329
[Equinix Fabric - Americas (SV)]
Mar 19, 2023 - 03:46 UTC
Investigating - Equinix SMC reported an issue with Fiber connect
Mar 27, 2023 - 23:44 UTC
Incident Number: TBD
[Metro Connect - Americas (NY)]
Mar 27, 2023 - 23:44 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between SG1 and HK1 is currently down.
Mar 26, 2023 - 05:59 UTC
Incident Number: 5-219733862204
[Equinix Fabric - Asia-Pacific (SG)]
Mar 26, 2023 - 05:59 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and OS is currently down.
Mar 26, 2023 - 05:59 UTC
Incident Number: 5-222354657909
[Equinix Fabric - Asia-Pacific (HK)]
Mar 26, 2023 - 05:59 UTC
Identified - Our backbone link provider updated that estimated time to complete restoration is around late March upon arrival of the repair ship at the cable fault location.
Next Action: Equinix APAC SMC will continue to follow up with the provider on restoration progress.
Feb 21, 2023 - 10:41 UTC
Next Action: Equinix APAC SMC will continue to follow up with the provider on restoration progress.
Incident Number: 5-222354657909
[Equinix Fabric - Asia-Pacific (HK)]
Feb 21, 2023 - 10:41 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and OS is currently down.
Dec 25, 2022 - 21:32 UTC
Incident Number: TBD
[Equinix Fabric - Asia-Pacific (HK)]
Dec 25, 2022 - 21:32 UTC
Update - Backbone link provider advice that they still investigation the issue on priority with cable provider team. They provided the estimated time to resume the service on end of Oct-22.
Sep 01, 2022 - 21:03 UTC
Incident Number: 5-219733862204
[Equinix Fabric - Asia-Pacific (SG)]
Sep 01, 2022 - 21:03 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between SG1 and HK1 is currently down.
Sep 01, 2022 - 20:57 UTC
Incident Number: 5-219733862204
[Equinix Fabric - Asia-Pacific (SG)]
Sep 01, 2022 - 20:57 UTC
Equinix Connect - Americas
Operational
AT - Atlanta
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Operational
BO - Boston
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Operational
CH - Chicago
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Operational
CL - Calgary
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Operational
CU - Culpeper
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Operational
DA - Dallas
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Operational
DC - Washington D.C.
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Operational
DE - Denver
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Operational
HO - Houston
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Operational
KA - Kamloops
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Operational
LA - Los Angeles
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Operational
MI - Miami
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Operational
MT - Montreal
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Operational
MX - Mexico City
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Operational
NY - New York
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Operational
PH - Philadelphia
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Operational
RJ - Rio de Janeiro
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Operational
SE - Seattle
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Operational
SP - Sao Paulo
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Operational
SV - Silicon Valley
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Operational
TR - Toronto
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Operational
VA - Vancouver
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Operational
WI - Winnipeg
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Operational
BG - Bogota
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Operational
Equinix Connect - EMEA
Operational
AM - Amsterdam
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Operational
BA - Barcelona
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Operational
BX - Bordeaux
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Operational
DB - Dublin
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Operational
DU - Dusseldorf
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Operational
DX - Dubai
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Operational
EN - Enschede
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Operational
FR - Frankfurt
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Operational
GV - Geneva
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Operational
HE - Helsinki
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Operational
HH - Hamburg
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Operational
IL - Istanbul
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Operational
LD - London
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Operational
LS - Lisbon
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Operational
MA - Manchester
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Operational
MD - Madrid
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Operational
ML - Milan
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Operational
MU - Munich
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Operational
PA - Paris
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Operational
SA - Seville
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Operational
SK - Stockholm
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Operational
SO - Sofia
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Operational
WA - Warsaw
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Operational
ZH - Zurich
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Operational
ZW - Zwolle
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Operational
Equinix Connect - Asia-Pacific
Operational
CA - Canberra
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Operational
HK - Hong Kong
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Operational
ME - Melbourne
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Operational
OS - Osaka
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Operational