Update - Equinix SMC monitored that one of the Cloud Service Provider primary ports in DC12 went down between 02:11hrs to 03:15hrs UTC. Virtual connections with redundancy should not experienced downtime. The issue was reported to the provider for investigation..
kb2b8xpjwrj2
Incident Number: INC0048190
[Equinix Fabric - Americas (DC)]
Aug 20, 2024 - 19:57 UTC
Identified - We are currently investigating this issue.
Update - The network incident has been resolved and services returned to normal on 08-SEP-2023 05:40 Site Local Time.
This is the final update for the incident.
zntg6sb5s8yy
Incident Number: TBD
[Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Network Edge - Americas (NY); Metro Connect - Americas (NY)]
Aug 20, 2024 - 19:58 UTC
Investigating - Engineers are currently providing optical support in the NY Metro. A technician accidentally unplugged the wrong circuit, and services may have experienced a brief downtime.
Incident Number: TBD
[Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Network Edge - Americas (NY); Metro Connect - Americas (NY)]