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Investigating - Current Service Impact: Short service disruption during traffic re-routing during circuit flap
May 29, 2023 - 06:44 UTC
Incident Number: TBD
[Equinix Fabric - EMEA (ML); Network Edge - EMEA (ML)]
May 29, 2023 - 06:44 UTC
Update - Current Service Impact: Loss of redundancy for EF customers in the ZH Metro.
Latest update: Equinix isolated the issue and is currently working with provider to restore the service to full redundancy.
Next Action: Awaiting further updates from 3rd party provider.
May 29, 2023 - 05:35 UTC
Latest update: Equinix isolated the issue and is currently working with provider to restore the service to full redundancy.
Next Action: Awaiting further updates from 3rd party provider.
Incident Number: 5-227124932102
[Equinix Fabric - EMEA (ZH)]
May 29, 2023 - 05:35 UTC
Update - Current Service Impact: Loss of redundancy for EF customers in the ZH Metro.
Latest update: Equinix isolated the issue and is currently working with provider to restore the service to full redundancy.
Next Action: Equinix SMC Engineer is going to escalate the issue with 3rd party provider.
May 27, 2023 - 12:42 UTC
Latest update: Equinix isolated the issue and is currently working with provider to restore the service to full redundancy.
Next Action: Equinix SMC Engineer is going to escalate the issue with 3rd party provider.
Incident Number: 5-227124932102
[Equinix Fabric - EMEA (ZH)]
May 27, 2023 - 12:42 UTC
Identified - Internal Incident only.
May 26, 2023 - 08:37 UTC
Incident Number: 5-227124932102
[Equinix Fabric - EMEA (ZH)]
May 26, 2023 - 08:37 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between AT1 and DA2 is currently down.
May 28, 2023 - 17:43 UTC
Incident Number: TBD
[Equinix Fabric - Americas (DA)]
May 28, 2023 - 17:43 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between HK2 and os3 flapped and recovered within 1 minute.
May 27, 2023 - 02:36 UTC
Incident Number: TBD
[Equinix Fabric - Asia-Pacific (HK)]
May 27, 2023 - 02:36 UTC
Investigating - SMC monitored that one of Equinix Fabric's backbone provider links between DE and CH is currently down.
May 26, 2023 - 16:33 UTC
Incident Number: TBD
[Equinix Fabric - Americas (CH)]
May 26, 2023 - 16:33 UTC
Update - Latest Update: Our backbone link provider updated that the ETR was tentatively moved to early June.
Next Action: SMC will continue to monitor the provider's restoration progress.
May 04, 2023 - 23:43 UTC
Next Action: SMC will continue to monitor the provider's restoration progress.
Incident Number: 5-222354657909
[Equinix Fabric - Asia-Pacific (HK)]
May 04, 2023 - 23:43 UTC
Update - Latest Update: Our backbone link provider updated that the ETR was tentatively moved to late April.
Next Action: SMC will continue to monitor the provider's restoration progress.
Apr 13, 2023 - 05:06 UTC
Next Action: SMC will continue to monitor the provider's restoration progress.
Incident Number: 5-222354657909
[Equinix Fabric - Asia-Pacific (HK)]
Apr 13, 2023 - 05:06 UTC
Update - Latest Update: Our backbone link provider updated that the cable ship arrival and ETR was moved to mid of April.
Next Action: SMC will continue to monitor the provider's restoration progress.
Apr 04, 2023 - 05:21 UTC
Next Action: SMC will continue to monitor the provider's restoration progress.
Incident Number: 5-222354657909
[Equinix Fabric - Asia-Pacific (HK)]
Apr 04, 2023 - 05:21 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and OS is currently down.
Mar 26, 2023 - 05:59 UTC
Incident Number: 5-222354657909
[Equinix Fabric - Asia-Pacific (HK)]
Mar 26, 2023 - 05:59 UTC
Update - Latest Update: Our backbone link provider updated that the ETR was tentatively moved to early June.
Next Action: SMC will continue to monitor the provider's restoration progress.
May 04, 2023 - 23:35 UTC
Next Action: SMC will continue to monitor the provider's restoration progress.
Incident Number: 5-222354657909
[Equinix Fabric - Asia-Pacific (HK)]
May 04, 2023 - 23:35 UTC
Update - Latest Update: Our backbone link provider updated that the ETR was tentatively moved to late April.
Next Action: SMC will continue to monitor the provider's restoration progress.
Apr 13, 2023 - 04:57 UTC
Next Action: SMC will continue to monitor the provider's restoration progress.
Incident Number: 5-222354657909
[Equinix Fabric - Asia-Pacific (HK)]
Apr 13, 2023 - 04:57 UTC
Update - Latest Update: Our backbone link provider updated that the cable ship arrival and ETR was moved to mid of April.
Next Action: SMC will continue to monitor the provider's restoration progress.
Apr 04, 2023 - 05:12 UTC
Next Action: SMC will continue to monitor the provider's restoration progress.
Incident Number: 5-222354657909
[Equinix Fabric - Asia-Pacific (HK)]
Apr 04, 2023 - 05:12 UTC
Identified - Our backbone link provider updated that estimated time to complete restoration is around late March upon arrival of the repair ship at the cable fault location.
Next Action: Equinix APAC SMC will continue to follow up with the provider on restoration progress.
Feb 21, 2023 - 10:41 UTC
Next Action: Equinix APAC SMC will continue to follow up with the provider on restoration progress.
Incident Number: 5-222354657909
[Equinix Fabric - Asia-Pacific (HK)]
Feb 21, 2023 - 10:41 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and OS is currently down.
Dec 25, 2022 - 21:32 UTC
Incident Number: TBD
[Equinix Fabric - Asia-Pacific (HK)]
Dec 25, 2022 - 21:32 UTC
Update - Latest Update: APAC SMC observed another flapped one of Equinix Fabric backbone links between SY and PE.
Next Action: APAC SMC will continue to follow up with our provider for further updates of flapped.
Apr 18, 2023 - 20:20 UTC
Next Action: APAC SMC will continue to follow up with our provider for further updates of flapped.
Incident Number: 5-225231368971
[Equinix Fabric - Asia-Pacific (PE)]
Apr 18, 2023 - 20:20 UTC
Update - Latest Update: APAC SMC monitored that one of Equinix Fabric backbone provider links between SY and PE remained stable since it recovered on Mar 29 at 04:18 hrs site local time.
Next Action: APAC SMC will continue to follow up with our backbone provider for further updates on a permanent fix.
Apr 04, 2023 - 22:54 UTC
Next Action: APAC SMC will continue to follow up with our backbone provider for further updates on a permanent fix.
Incident Number: 5-225231368971
[Equinix Fabric - Asia-Pacific (PE)]
Apr 04, 2023 - 22:54 UTC
Identified - Latest Update: Provider has advised that an on-going issue is causing intermittent flapping on the Fabric backbone link. A provider maintenance has been conducted to fix the root cause of this issue. Fabric backbone link remained stable since it recovered on 28 March at 2:18 hrs site local time. Investigation with provider will continue to confirm permanent fix is completed.
Mar 30, 2023 - 22:12 UTC
Incident Number: 5-225231368971
[Equinix Fabric - Asia-Pacific (PE)]
Mar 30, 2023 - 22:12 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between SY and PE flapped and recovered within 10 minutes.
Mar 24, 2023 - 12:11 UTC
Incident Number: TBD
[Equinix Fabric - Asia-Pacific (PE)]
Mar 24, 2023 - 12:11 UTC
Update - Teams are currently compiling information on all the damage points and what it will take to have it all restored. We have been informed that by Wednesday (4/12) the fiber crew will have a final game plan coordinated and an approximate ETR. More updates to follow.
Apr 12, 2023 - 22:58 UTC
Incident Number: 5-224975986329
[Equinix Fabric - Americas (SV)]
Apr 12, 2023 - 22:58 UTC
Update - Our provider is working to identify multiple damaged locations on their fiber that transits the Angeles National Forest, through the San Gabriel Mountains. The damage to the route was caused by extreme weather conditions that have caused multiple areas of damage. Dispatching crews daily, when safe, to work to locate, document and repair the damage. NO ETR is available at this time.
Apr 04, 2023 - 21:09 UTC
Incident Number: 5-224975986329
[Equinix Fabric - Americas (SV)]
Apr 04, 2023 - 21:09 UTC
Update - Update from our provider: The work is extensive and will take several days to complete. Now that they have access to the damage area (Via 4wd vehicle) they have committed to being on site to make the necessary repairs daily, barring any further delays from storms. Beyond the known cable that was struck by lightning and is being replaced, visual inspections have identified additional potential damage locations and they are working to determine the extent of the damage and the required repairs. At this time, they cannot commit to an ETR, until they have confirmed and assessed all damage.
Mar 29, 2023 - 20:18 UTC
Incident Number: 5-224975986329
[Equinix Fabric - Americas (SV)]
Mar 29, 2023 - 20:18 UTC
Update - Provider's update:
The helicopter was up today. Unfortunately, SCE crews while at the Splice Location Saturday, found mid-span just before the 24KM splice they went to repair that the cable has been hit by lightning and the severed span will need to be replaced. last night the SCE crew performed a survey to submit a plan to replace this damaged span as soon as possible.
Mar 27, 2023 - 15:11 UTC
The helicopter was up today. Unfortunately, SCE crews while at the Splice Location Saturday, found mid-span just before the 24KM splice they went to repair that the cable has been hit by lightning and the severed span will need to be replaced. last night the SCE crew performed a survey to submit a plan to replace this damaged span as soon as possible.
Incident Number: 5-224975986329
[Equinix Fabric - Americas (SV)]
Mar 27, 2023 - 15:11 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between SV5 and LA1 is currently down.
Mar 19, 2023 - 03:46 UTC
Incident Number: 5-224975986329
[Equinix Fabric - Americas (SV)]
Mar 19, 2023 - 03:46 UTC
Equinix Internet Access - Americas
Operational
AT - Atlanta
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Operational
BO - Boston
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Operational
CH - Chicago
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Operational
CL - Calgary
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Operational
CU - Culpeper
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Operational
DA - Dallas
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Operational
DC - Washington D.C.
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Operational
DE - Denver
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Operational
HO - Houston
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Operational
KA - Kamloops
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Operational
LA - Los Angeles
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Operational
MI - Miami
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Operational
MT - Montreal
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Operational
MX - Mexico City
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Operational
NY - New York
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Operational
PH - Philadelphia
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Operational
RJ - Rio de Janeiro
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Operational
SE - Seattle
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Operational
SP - Sao Paulo
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Operational
SV - Silicon Valley
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Operational
TR - Toronto
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Operational
VA - Vancouver
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Operational
WI - Winnipeg
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Operational
BG - Bogota
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Operational
Equinix Internet Access - EMEA
Operational
AM - Amsterdam
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Operational
BA - Barcelona
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Operational
BX - Bordeaux
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Operational
DB - Dublin
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Operational
DU - Dusseldorf
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Operational
DX - Dubai
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Operational
EN - Enschede
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Operational
FR - Frankfurt
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Operational
GV - Geneva
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Operational
HE - Helsinki
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Operational
HH - Hamburg
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Operational
IL - Istanbul
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Operational
LD - London
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Operational
LS - Lisbon
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Operational
MA - Manchester
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Operational
MD - Madrid
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Operational
ML - Milan
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Operational
MU - Munich
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Operational
PA - Paris
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Operational
SA - Seville
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Operational
SK - Stockholm
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Operational
SO - Sofia
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Operational
WA - Warsaw
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Operational
ZH - Zurich
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Operational
ZW - Zwolle
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Operational
Equinix Internet Access - Asia-Pacific
Operational
CA - Canberra
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Operational
HK - Hong Kong
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Operational
ME - Melbourne
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Operational
OS - Osaka
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Operational
PE - Perth
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Operational
SG - Singapore
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Operational
SH - Shanghai
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Operational
SL - Seoul
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Operational
SY - Sydney
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Operational
TY - Tokyo
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Operational
Equinix Fabric - Global Services
Operational
Portal
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Operational