Welcome to Equinix service availability status page.

To view all notifications, log in to the Equinix Customer Portal. If you are experiencing an outage, log a trouble ticket or contact the Global Support Desk.

Identified - We are currently investigating this issue.
v7s67nzsplbm

Incident Number: INC0046102
[Network Edge - Americas (DA)]

Jul 02, 2024 - 02:49 UTC
Update - We would like to inform you that there is dark fiber cut between SV2 and SV5. As a result, the Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service outage.

Our provider is actively working on resolving the issue and has initiated excavation to locate the damaged conduit. At this time, we do not have an estimated time of restoration (ETR) available.

We will provide updates as soon as more information becomes available. Thank you for your patience and understanding..
601zfcv87b6x

Incident Number: INC0046069
[Metro Connect - Americas (SV)]

Jul 02, 2024 - 02:34 UTC
Update - Network Event impacting your service(s) in Santa Clara, CA is ongoing and the appropriate resources are engaged for resolution.
Our provider's field technician's ETA is 5PM PST to perform addtiona troubleshooting and fault isolation..
601zfcv87b6x

Incident Number: INC0046069
[Metro Connect - Americas (SV)]

Jul 01, 2024 - 23:46 UTC
Update - Dark fiber link between SV2 and SV5 went down.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms switching hit. Equinix engineers are investigating issue..
601zfcv87b6x

Incident Number: INC0046069
[Metro Connect - Americas (SV)]

Jul 01, 2024 - 20:59 UTC
Identified - We are currently investigating this issue.
601zfcv87b6x

Incident Number: INC0046069
[Metro Connect - Americas (SV)]

Jul 01, 2024 - 20:43 UTC
Update - The issue has been identified and a fix is being implemented.
r01gbcfb7l95

Incident Number: INC0046071
[Equinix Internet Access / Equinix Connect - AMER (SV)]

Jul 02, 2024 - 01:33 UTC
Identified - We are currently investigating this issue.
r01gbcfb7l95

Incident Number: INC0046071
[Equinix Internet Access / Equinix Connect - AMER (SV)]

Jul 02, 2024 - 01:18 UTC
Update - The issue has been identified and a fix is being implemented.
dcwwqyl5y12n

Incident Number: INC0046057
[Equinix Fabric - EMEA (IL, SO)]

Jul 01, 2024 - 18:11 UTC
Identified - We are currently investigating this issue.
dcwwqyl5y12n

Incident Number: INC0046057
[Equinix Fabric - EMEA (IL, SO)]

Jul 01, 2024 - 17:56 UTC
Update - The issue has been identified and a fix is being implemented.
svg33jjyd8ly

Incident Number: INC0046050
[Equinix Fabric - Americas (DA, MX); Network Edge - Americas (DA)]

Jul 01, 2024 - 16:24 UTC
Identified - We are currently investigating this issue.
svg33jjyd8ly

Incident Number: INC0046050
[Equinix Fabric - Americas (DA, MX); Network Edge - Americas (DA)]

Jul 01, 2024 - 16:09 UTC
Investigating - We are currently investigating this issue.
1mfm2qffnwj8

Incident Number: INC0046048
[Equinix Fabric - Asia-Pacific (MB)]

Jul 01, 2024 - 15:54 UTC
Update - The issue has been identified and a fix is being implemented.
84bjt7pd6ywd

Incident Number: INC0045990
[Equinix Fabric - Americas (CH, DC)]

Jul 01, 2024 - 10:49 UTC
Identified - We are currently investigating this issue.
84bjt7pd6ywd

Incident Number: INC0045990
[Equinix Fabric - Americas (CH, DC)]

Jul 01, 2024 - 10:34 UTC
Update - The issue has been identified and a fix is being implemented.
r621s81t6knh

Incident Number: INC0045985
[Metro Connect - Asia-Pacific (MB)]

Jul 01, 2024 - 09:48 UTC
Identified - We are currently investigating this issue.
r621s81t6knh

Incident Number: INC0045985
[Metro Connect - Asia-Pacific (MB)]

Jul 01, 2024 - 09:33 UTC
Update - The issue has been identified and a fix is being implemented.
xgdgxxfzf4b9

Incident Number: INC0045983
[Equinix Internet Access / Equinix Connect - EMEA (LS)]

Jul 01, 2024 - 09:18 UTC
Identified - We are currently investigating this issue.
xgdgxxfzf4b9

Incident Number: INC0045983
[Equinix Internet Access / Equinix Connect - EMEA (LS)]

Jul 01, 2024 - 09:03 UTC
Update - The issue has been identified and a fix is being implemented.
qwsy7735grm7

Incident Number: INC0045936
[Equinix Fabric - Americas (LA, MX)]

Jul 01, 2024 - 06:16 UTC
Identified - We are currently investigating this issue.
qwsy7735grm7

Incident Number: INC0045936
[Equinix Fabric - Americas (LA, MX)]

Jul 01, 2024 - 06:00 UTC
Update - The issue has been identified and a fix is being implemented.
6bstkpzww9qj

Incident Number: INC0045930
[Equinix Internet Access / Equinix Connect - AMER (DE)]

Jul 01, 2024 - 03:28 UTC
Identified - We are currently investigating this issue.
6bstkpzww9qj

Incident Number: INC0045930
[Equinix Internet Access / Equinix Connect - AMER (DE)]

Jul 01, 2024 - 03:13 UTC
Update - The issue has been identified and a fix is being implemented.
p35kkxjc478d

Incident Number: INC0045927
[Equinix Fabric - Americas (DE, SV)]

Jul 01, 2024 - 03:13 UTC
Identified - We are currently investigating this issue.
p35kkxjc478d

Incident Number: INC0045927
[Equinix Fabric - Americas (DE, SV)]

Jul 01, 2024 - 02:58 UTC
Update - The issue has been identified and a fix is being implemented.
wkf5xdyz0q4f

Incident Number: INC0045924
[Equinix Fabric - Americas (AT)]

Jul 01, 2024 - 01:57 UTC
Identified - We are currently investigating this issue.
wkf5xdyz0q4f

Incident Number: INC0045924
[Equinix Fabric - Americas (AT)]

Jul 01, 2024 - 01:41 UTC
Update - The issue has been identified and a fix is being implemented.
frg635msbx3b

Incident Number: INC0045904
[Equinix Fabric - EMEA (HH, WA); Network Edge - EMEA (HH, WA)]

Jun 30, 2024 - 20:22 UTC
Identified - We are currently investigating this issue.
frg635msbx3b

Incident Number: INC0045904
[Equinix Fabric - EMEA (HH, WA); Network Edge - EMEA (HH, WA)]

Jun 30, 2024 - 20:06 UTC
Update - The issue has been identified and a fix is being implemented.
jgnhcm8qs0xw

Incident Number: INC0045886
[Equinix Fabric - EMEA (AM); Equinix Internet Access / Equinix Connect - EMEA (AM); Metro Connect - EMEA (AM)]

Jun 30, 2024 - 09:58 UTC
Identified - We are currently investigating this issue.
jgnhcm8qs0xw

Incident Number: INC0045886
[Equinix Internet Access / Equinix Connect - EMEA (AM); Metro Connect - EMEA (AM); Equinix Fabric - EMEA (AM)]

Jun 30, 2024 - 09:43 UTC
Update - We are currently investigating hardware issue and we are working with our hardware providers to resolve the issue. .
ln6qj2rs2ss8

Incident Number: INC0045835
[Equinix Internet Access / Equinix Connect - APAC (ME)]

Jun 29, 2024 - 16:27 UTC
Update - The issue has been identified and a fix is being implemented.
ln6qj2rs2ss8

Incident Number: INC0045835
[Equinix Internet Access / Equinix Connect - APAC (ME)]

Jun 29, 2024 - 13:40 UTC
Identified - We are currently investigating this issue.
ln6qj2rs2ss8

Incident Number: INC0045835
[Equinix Internet Access / Equinix Connect - APAC (ME)]

Jun 29, 2024 - 13:24 UTC
Update - Equinix attempted to restart the optical card, but the cold reboot was unsuccessful. As a result, Equinix engaged the local IBX engineers to replace the faulty card. All services should now be restored (at 14:08 UTC), and Equinix's SMC team will closely monitor the optical gear and circuits going forward..
bps7qhqw160v

Incident Number: INC0045832
[Equinix Fabric - Americas (DC); Metro Connect - Americas (DC)]

Jun 29, 2024 - 14:25 UTC
Update - Many Services affected due to a failure on one of our Protection Swtich in DC11..
bps7qhqw160v

Incident Number: INC0045832
[Equinix Fabric - Americas (DC); Metro Connect - Americas (DC)]

Jun 29, 2024 - 12:38 UTC
Update - The issue has been identified and a fix is being implemented.
bps7qhqw160v

Incident Number: INC0045832
[Equinix Fabric - Americas (DC); Metro Connect - Americas (DC)]

Jun 29, 2024 - 12:08 UTC
Identified - We are currently investigating this issue.
bps7qhqw160v

Incident Number: INC0045832
[Equinix Fabric - Americas (DC); Metro Connect - Americas (DC)]

Jun 29, 2024 - 11:53 UTC
Update - Equinix engineers has implemented configuration change in one of our connections to to improve the stability of the service.

The connection remained stable since changes implemented and Equinix SMC will continue to monitor the stability..
25bk4qsk2wfg

Incident Number: INC0045769
[Equinix Fabric - Asia-Pacific (MB)]

Jun 29, 2024 - 02:43 UTC
Update - Dear customers, Equinix is planning to change the configuration of one of our connections to to improve the stability of the service. This may temporarily impact your services. The change will take place today from 15:30 UTC to 16:00 UTC.
Thank you for understanding..
25bk4qsk2wfg

Incident Number: INC0045769
[Equinix Fabric - Asia-Pacific (MB)]

Jun 28, 2024 - 14:45 UTC
Update - The issue has been identified and a fix is being implemented.
25bk4qsk2wfg

Incident Number: INC0045769
[Equinix Fabric - Asia-Pacific (MB)]

Jun 28, 2024 - 14:30 UTC
Identified - We are currently investigating this issue.
25bk4qsk2wfg

Incident Number: INC0045769
[Equinix Fabric - Asia-Pacific (MB)]

Jun 28, 2024 - 14:15 UTC
Update - The issue has been identified and a fix is being implemented.
mvqgttf87v17

Incident Number: INC0045738
[Equinix Internet Access / Equinix Connect - APAC (OS)]

Jun 28, 2024 - 12:27 UTC
Identified - We are currently investigating this issue.
mvqgttf87v17

Incident Number: INC0045738
[Equinix Internet Access / Equinix Connect - APAC (OS)]

Jun 28, 2024 - 12:12 UTC
Update - The issue has been identified and a fix is being implemented.
6t175vq35pyn

Incident Number: INC0045740
[Equinix Internet Access / Equinix Connect - APAC (HK)]

Jun 28, 2024 - 12:27 UTC
Identified - We are currently investigating this issue.
6t175vq35pyn

Incident Number: INC0045740
[Equinix Internet Access / Equinix Connect - APAC (HK)]

Jun 28, 2024 - 12:12 UTC
Update - The issue has been identified and a fix is being implemented.
fkhlqtwfgm71

Incident Number: INC0045702
[Metro Connect - Americas (MT)]

Jun 28, 2024 - 08:37 UTC
Identified - We are currently investigating this issue.
fkhlqtwfgm71

Incident Number: INC0045702
[Metro Connect - Americas (MT)]

Jun 28, 2024 - 08:22 UTC
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between EMEA and AMER flapped and recovered within a minute. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
ym47zwz14cw6

Incident Number: INC0045686
[Equinix Fabric - Americas (DC) & EMEA (PA); Network Edge - Americas (DC) & EMEA (PA)]

Jun 28, 2024 - 06:04 UTC
Identified - We are currently investigating this issue.
ym47zwz14cw6

Incident Number: INC0045686
[Equinix Fabric - Americas (DC) & EMEA (PA); Network Edge - Americas (DC) & EMEA (PA)]

Jun 28, 2024 - 05:49 UTC
Update - The issue has been identified and a fix is being implemented.
wkvcqbdd2n52

Incident Number: INC0045560
[Equinix Fabric - Asia-Pacific (TY); Equinix Internet Access / Equinix Connect - APAC (TY)]

Jun 27, 2024 - 12:28 UTC
Identified - We are currently investigating this issue.
wkvcqbdd2n52

Incident Number: INC0045560
[Equinix Fabric - Asia-Pacific (TY); Equinix Internet Access / Equinix Connect - APAC (TY)]

Jun 27, 2024 - 12:13 UTC
Update - Equinix SMC monitored that one of the Equinix Fabric backbone links between Singapore and Geneva went down and recovered. There is no impact to your service as traffic automatically rerouted to an alternate link. The issue was reported to our provider for investigation. We will provide the RFO and declare the circuit stable once we hear back. .
1zkbfkjsfk87

Incident Number: INC0045338
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG)]

Jun 26, 2024 - 11:31 UTC
Identified - We are currently investigating this issue.
1zkbfkjsfk87

Incident Number: INC0045338
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG)]

Jun 26, 2024 - 11:16 UTC
Update - The issue has been identified and a fix is being implemented.
c6rwrskr0xvy

Incident Number: INC0045283
[Metro Connect - Americas (SV)]

Jun 26, 2024 - 02:21 UTC
Identified - We are currently investigating this issue.
c6rwrskr0xvy

Incident Number: INC0045283
[Metro Connect - Americas (SV)]

Jun 26, 2024 - 02:06 UTC
Update - The issue has been identified and a fix is being implemented.
qljk080j68jk

Incident Number: INC0044987
[Network Edge - Asia-Pacific (ME)]

Jun 24, 2024 - 04:03 UTC
Identified - We are currently investigating this issue.
qljk080j68jk

Incident Number: INC0044987
[Network Edge - Asia-Pacific (ME)]

Jun 24, 2024 - 03:48 UTC
Update - The issue has been identified and a fix is being implemented.
j0j0v7q3nl72

Incident Number: INC0044986
[Equinix Fabric - Americas (DC)]

Jun 24, 2024 - 03:48 UTC
Identified - We are currently investigating this issue.
j0j0v7q3nl72

Incident Number: INC0044986
[Equinix Fabric - Americas (DC)]

Jun 24, 2024 - 03:32 UTC
Update - The issue has been identified and a fix is being implemented.
k98941cq93pr

Incident Number: INC0044960
[Equinix Internet Access / Equinix Connect - APAC (SG)]

Jun 23, 2024 - 18:40 UTC
Identified - We are currently investigating this issue.
k98941cq93pr

Incident Number: INC0044960
[Equinix Internet Access / Equinix Connect - APAC (SG)]

Jun 23, 2024 - 18:24 UTC
Update - The issue has been identified and a fix is being implemented.
d1f4fzd3jct2

Incident Number: INC0044930
[Equinix Internet Access / Equinix Connect - AMER (RJ)]

Jun 23, 2024 - 04:29 UTC
Identified - We are currently investigating this issue.
d1f4fzd3jct2

Incident Number: INC0044930
[Equinix Internet Access / Equinix Connect - AMER (RJ)]

Jun 23, 2024 - 04:14 UTC
Update - The issue has been identified and a fix is being implemented.
ypgh2c6qjsk7

Incident Number: INC0043682
[Equinix Fabric - Americas (CH, DC)]

Jun 12, 2024 - 21:14 UTC
Identified - We are currently investigating this issue.
ypgh2c6qjsk7

Incident Number: INC0043682
[Equinix Fabric - Americas (CH, DC)]

Jun 12, 2024 - 20:58 UTC
Update - The issue has been identified and a fix is being implemented.
wpfttgdl0zml

Incident Number: INC0044612
[Equinix Fabric - EMEA (LD)]

Jun 20, 2024 - 11:59 UTC
Identified - We are currently investigating this issue.
wpfttgdl0zml

Incident Number: INC0044612
[Equinix Fabric - EMEA (LD)]

Jun 20, 2024 - 11:44 UTC