Welcome to Equinix service availability status page.

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Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between DA2 and MI1 is currently down.
Incident Number: TBD
[Equinix Fabric - Americas (DA)]

Dec 07, 2022 - 14:51 UTC
Update - This maintenance has been extended and will now be completed at 6am EST on Thursday, December 8th.
Dec 07, 2022 - 14:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 05, 2022 - 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - During this maintenance window, Equinix will upgrade the underlying infrastructure platform that powers Network Edge instances. This work is being performed to improve product performance, prepare for new features and increase resiliency of the infrastructure.

The maintenance window for this upgrade is 45 hours, during which individual Network Edge VNF instances may lose connectivity for up to 3 hours and require at least one reboot. Non-HA customers can expect to lose service during this event, while customers with highly-available (HA) instance deployments can expect to lose service for up to a total of 20 minutes.

Please note that provisioning services and instance modification will be disabled during the maintenance window. Further information can be found here: https://docs.equinix.com/en-us/Content/Interconnection/NE/CVIM/NE-RMA-replace-device.htm

Investigating - Provider’s name: Retelit
Incident Number: TBD
[Equinix Fabric - EMEA (ML); Metro Connect - EMEA (ML)]

Dec 07, 2022 - 14:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 07, 2022 - 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - During this maintenance window, Equinix will upgrade the underlying infrastructure platform that powers Network Edge instances. This work is being performed to improve product performance, prepare for new features and increase resiliency of the infrastructure.

The maintenance window for this upgrade is 45 hours, during which individual Network Edge VNF instances may lose connectivity for up to 3 hours and require at least one reboot. Non-HA customers can expect to lose service during this event, while customers with highly-available (HA) instance deployments can expect to lose service for up to a total of 20 minutes.

Please note that provisioning services and instance modification will be disabled during the maintenance window. Further information can be found here: https://docs.equinix.com/en-us/Content/Interconnection/NE/CVIM/NE-RMA-replace-device.htm

Investigating - Current Service Impact: Loss of redundancy for MC, EF customers in PA4 Metro.
Incident Number: TBD
[Equinix Fabric - EMEA (PA); Metro Connect - EMEA (PA)]

Dec 07, 2022 - 11:14 UTC
Investigating - Current Service Impact: Short service disruption during protection switch for customers in IL metro.
Incident Number: TBD
[Equinix Fabric - EMEA (IL); Metro Connect - EMEA (IL)]

Dec 07, 2022 - 08:54 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone provider links between AT1 and HO1 is currently down.
Incident Number: 5-220852097496
[Equinix Fabric - Americas (AT)]

Dec 06, 2022 - 13:05 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between SG1 and HK1 is currently down.
Incident Number: 5-219733862204
[Equinix Fabric - Asia-Pacific (SG)]

Dec 05, 2022 - 06:28 UTC
Identified - Equinix APAC SMC monitored that one of Equinix Fabric backbone links between HK and OS is flapping.
Incident Number: 5-221203327139
[Equinix Fabric - Asia-Pacific (HK)]

Dec 02, 2022 - 09:43 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone provider links between AT1 and HO1 is currently down.
Incident Number: 5-220852097496
[Equinix Fabric - Americas (AT)]

Nov 28, 2022 - 20:57 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between SG1 and HK1 is currently down.
Incident Number: 5-219733862204
[Equinix Fabric - Asia-Pacific (SG)]

Nov 23, 2022 - 09:39 UTC
Identified - Equinix APAC SMC monitored that one of Equinix Fabric backbone links between HK and OS is flapping.
Incident Number: 5-221203327139
[Equinix Fabric - Asia-Pacific (HK)]

Nov 19, 2022 - 16:40 UTC
Update - Latest Update: Provider updated that the fiber degradation was caused by a multiple repeater fault in Hong Kong and cable shunt fault connects to Hong Kong cable landing system. Investigation with their submarine cable carrier is ongoing to repair the faulty repeaters and cable shunt fault. The tentative ETR is on the 9th of January, 2023.

Next Action: Equinix APAC SMC will continue to follow up with provider on restoration progress.
Incident Number: 5-221203327139
[Equinix Fabric - Asia-Pacific (HK)]

Nov 16, 2022 - 12:48 UTC
Update - Latest Update: Provider updated that the fiber degradation was caused by a repeater fault in Hong Kong. Investigation with their submarine cable carrier is ongoing to repair the faulty repeater.

Next Action: APAC SMC will continue to follow-up on the ETR.
Incident Number: 5-221203327139
[Equinix Fabric - Asia-Pacific (HK)]

Nov 12, 2022 - 17:04 UTC
Identified - Latest Update: Upon testing, provider detected a fiber degradation on a segment of the backbone link between Hong Kong and Japan which caused the service interruption. Further investigation is ongoing to clear the alarm and restore the cable fault.

Next Action: Equinix APAC SMC will continue to follow-up on the ETR.
Incident Number: 5-221203327139
[Equinix Fabric - Asia-Pacific (HK)]

Nov 07, 2022 - 22:43 UTC
Investigating - Equinix APAC SMC monitored that one of Equinix Fabric backbone links between HK and OS is flapping.
Incident Number: TBD
[Equinix Fabric - Asia-Pacific (HK)]

Nov 06, 2022 - 21:51 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone provider links between AT1 and HO1 is currently down.
Incident Number: 5-220852097496
[Equinix Fabric - Americas (AT)]

Nov 14, 2022 - 07:58 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between SG1 and HK1 is currently down.
Incident Number: 5-219733862204
[Equinix Fabric - Asia-Pacific (SG)]

Nov 10, 2022 - 15:10 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone provider links between AT1 and HO1 is currently down.
Incident Number: 5-220852097496
[Equinix Fabric - Americas (AT)]

Nov 02, 2022 - 03:21 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and LA is currently down.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]

Oct 29, 2022 - 03:06 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between SG1 and HK1 is currently down.
Incident Number: 5-219733862204
[Equinix Fabric - Asia-Pacific (SG)]

Oct 28, 2022 - 17:55 UTC
Identified - Please note that our provide is still working to isolate the trouble. At this time no ETTR has been provided. We will continue to provide updates.
Incident Number: 5-220852097496
[Equinix Fabric - Americas (AT)]

Oct 21, 2022 - 11:56 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone provider links between AT1 and HO1 is currently down.
Incident Number: TBD
[Equinix Fabric - Americas (AT)]

Oct 20, 2022 - 16:46 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and LA is currently down.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]

Oct 19, 2022 - 08:27 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between SG1 and HK1 is currently down.
Incident Number: 5-219733862204
[Equinix Fabric - Asia-Pacific (SG)]

Oct 18, 2022 - 17:08 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and LA is currently down.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]

Oct 06, 2022 - 12:55 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between SG1 and HK1 is currently down.
Incident Number: 5-219733862204
[Equinix Fabric - Asia-Pacific (SG)]

Oct 05, 2022 - 08:57 UTC
Identified - Current Service Impact: Decrease of redundancy for ECX and NE customers in EMEA and APAC region.
Incident Number: 5-219985865188
[Equinix Fabric - EMEA (ML); Network Edge - EMEA (ML)]

Sep 21, 2022 - 21:44 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and LA is currently down.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]

Sep 17, 2022 - 21:59 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between SG1 and HK1 is currently down.
Incident Number: 5-219733862204
[Equinix Fabric - Asia-Pacific (SG)]

Sep 16, 2022 - 12:13 UTC
Update - Latest Update: Our backbone link is still affected by a subsea fiber break. Restoration is on-going and estimated to be completed by mid-October.

Next Action: We will continue to follow up with the backbone provider for restoration details.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]

Sep 09, 2022 - 21:54 UTC
Update - Our backbone link is still affected by a fiber break and restoration details are still yet to be determined by the backbone provider.

Next Action: We will continue to follow up with the backbone provider.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]

Sep 08, 2022 - 12:41 UTC
Update - Our backbone link provider is still working for the restoration of the fiber break. There is no ETR yet.

Next Action: We will continue to follow up with the backbone provider for the ETR.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]

Sep 06, 2022 - 03:46 UTC
Update - Our backbone link is still affected by a fiber break and restoration details are still yet to be determined by the backbone provider.

Next Action: We will continue to follow up with the backbone provider.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]

Sep 04, 2022 - 23:40 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and LA is currently down.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]

Sep 02, 2022 - 20:34 UTC
Update - Current Service Impact: Decrease of redundancy for ECX and NE customers in EMEA and APAC region.

Latest update: SMC opened a ticket with the our provider, who confirmed an issue on their side.

Next Action: Awaiting the provider's repairs.
Incident Number: 5-219985865188
[Network Edge - EMEA (ML); Equinix Fabric - EMEA (ML)]

Sep 08, 2022 - 22:28 UTC
Identified - Current Service Impact: Decrease of redundancy for ECX and NE customers in EMEA and APAC region.

Latest update: SMC opened a ticket with the our provider, who confirmed an issue on their side.

Next Action: Awaiting the provider's repairs.
Incident Number: 5-219985865188
[Equinix Fabric - EMEA (ML); Network Edge - EMEA (ML)]

Sep 08, 2022 - 13:10 UTC
Investigating - Current Service Impact: Decrease of redundancy for ECX and NE customers in EMEA and APAC region.
Incident Number: TBD
[Equinix Fabric - EMEA (ML); Network Edge - EMEA (ML)]

Sep 07, 2022 - 14:22 UTC
Identified - SMC monitored that one of Equinix Fabric backbone provider links between MI1 and AT1 is currently down.
Incident Number: 5-217630812766
[Equinix Fabric - Americas (AT)]

Jun 24, 2022 - 17:02 UTC
Identified - SMC monitored that one of Equinix Fabric backbone provider links between MI1 and AT1 is currently down.
Incident Number: 5-217630812766
[Equinix Fabric - Americas (AT)]

Jun 11, 2022 - 20:44 UTC
Update - Please be advised that our provider has detected a trouble in the field and they are working to assign a technician for dispatch. We continue to escalate with our provider in order for a faster resolution. No ETA has been provided as of yet.
Incident Number: 5-217630812766
[Equinix Fabric - Americas (AT)]

Jun 11, 2022 - 12:03 UTC
Update - SMC is actively following up with the Service Provider to dispatch and troubleshoot circuits from site.
Incident Number: 5-217630812766
[Equinix Fabric - Americas (AT)]

Jun 09, 2022 - 00:42 UTC
Update - Equinix SMC is still working with Service Provider and onsite teams to bring the circuit back up.
Incident Number: 5-217630812766
[Equinix Fabric - Americas (AT)]

Jun 08, 2022 - 17:21 UTC
Update - Equinix SMC is actively following up with Backbone circuit provider to get the issues addressed. We opened new case with to have a new resource assigned and work to resolve circuit issues.
Incident Number: 5-217630812766
[Equinix Fabric - Americas (AT)]

Jun 07, 2022 - 22:37 UTC
Identified - Please be advised that our provider is still investigating and isolating the trouble. They have referred the case over to their Local Access Provider for further isolation. No ETA has been provided as of now.
Incident Number: 5-217630812766
[Equinix Fabric - Americas (AT)]

Jun 05, 2022 - 12:55 UTC
Investigating - SMC monitored that one of Equinix Fabric backbone provider links between MI1 and AT1 is currently down.
Incident Number: 5-217630812766
[Equinix Fabric - Americas (AT)]

May 31, 2022 - 18:16 UTC
Update - Internal Incident only.
Incident Number: 5-217170883218
[Network Edge - EMEA (LD)]

Jun 14, 2022 - 04:12 UTC
Identified - Internal
Incident Number: 5-217170883218
[Network Edge - EMEA (LD)]

Jun 10, 2022 - 18:05 UTC
Identified - Internal
Incident Number: 5-217170883218
[Network Edge - EMEA (LD)]

May 30, 2022 - 08:38 UTC
Update - Backbone link provider advice that they still investigation the issue on priority with cable provider team. They provided the estimated time to resume the service on end of Oct-22.
Incident Number: 5-219733862204
[Equinix Fabric - Asia-Pacific (SG)]

Sep 01, 2022 - 21:03 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between SG1 and HK1 is currently down.
Incident Number: 5-219733862204
[Equinix Fabric - Asia-Pacific (SG)]

Sep 01, 2022 - 20:57 UTC
Update - Latest Update : Equinix Fabric backbone provider has confirmed that the link was affected by a sea cable fault in APG Segment 3 portion. There is no estimated time of resolution (ETR) at the moment.
Incident Number: 5-219468937138
[Equinix Fabric - Asia-Pacific (OS)]

Aug 17, 2022 - 09:23 UTC
Identified - Latest Update : APAC SMC monitored the backbone link is still down and investigating further with provider for resolution.
Incident Number: 5-219468937138
[Equinix Fabric - Asia-Pacific (OS)]

Aug 15, 2022 - 08:11 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between OS and HK is currently down.
Incident Number: 5-219468937138
[Equinix Fabric - Asia-Pacific (OS)]

Aug 09, 2022 - 15:32 UTC
Update - Latest: Our backbone provider is still awaiting update from their 3rd party provider for the estimated time of restoration (ETR).

Next Action: We will continue to follow up with the backbone provider.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]

Aug 15, 2022 - 23:33 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and LA is currently down.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]

Aug 09, 2022 - 05:22 UTC
Identified - Latest Update: Our backbone provider confirmed the circuit is affected by a fiber break and restoration details are yet to be determined.

Next Action: We will continue to follow up with the backbone provider for the estimated restoration date.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]

Aug 03, 2022 - 08:02 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and LA is currently down.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]

Jul 27, 2022 - 03:44 UTC
Update - Current Service Impact: None

Latest update: SMC has not received an update from local IBX Team.

Next Action: SMC is still waiting for update.
Incident Number: 5-217432347720
[Equinix Fabric - EMEA (MA); Equinix Connect - EMEA (MA); Internet Exchange - EMEA (MA); Metro Connect - EMEA (MA)]

May 27, 2022 - 05:06 UTC
Update - Current Service Impact: None

Latest update: Load was transferred back to utility source. IBX is still working with vendor with battery replacement.

Next Action: We are awaiting further updates from MA1 IBX team
Incident Number: 5-217432347720
[Internet Exchange - EMEA (MA); Metro Connect - EMEA (MA); Equinix Fabric - EMEA (MA); Equinix Connect - EMEA (MA)]

May 24, 2022 - 17:52 UTC
Update - Current Service Impact: Some EF, IX, EC, MC customers in MA Metro could have experienced an outage of their services.

Latest update: Issue is related to IBX incident 5-217434657711. Power load was transferred to generators. IBX is still investigating issue and working to resolve it.

Next Action: We are awaiting further updates from MA1 IBX team
Incident Number: 5-217432347720
[Metro Connect - EMEA (MA); Equinix Fabric - EMEA (MA); Equinix Connect - EMEA (MA); Internet Exchange - EMEA (MA)]

May 24, 2022 - 10:36 UTC
Identified - Provider’s name: Equinix

Current Service Impact: Some EF, IX, EC, MC customers in MA Metro could experience an outage of their services.

Latest update: Alerts are cleared and working properly.

Next Action: We are investigating RFO with IBX
Incident Number: 5-217432347720
[Equinix Fabric - EMEA (MA); Equinix Connect - EMEA (MA); Internet Exchange - EMEA (MA); Metro Connect - EMEA (MA)]

May 24, 2022 - 09:47 UTC
Investigating - Current Service Impact: All EF, IX, EC, MC customers in MA Metro could experience an outage of their services.
Incident Number: 5-217432347720
[Equinix Connect - EMEA (MA); Internet Exchange - EMEA (MA); Metro Connect - EMEA (MA); Equinix Fabric - EMEA (MA)]

May 24, 2022 - 09:31 UTC
AT - Atlanta ? Operational
90 days ago
100.0 % uptime
Today
Equinix Connect - Americas Major Outage
90 days ago
99.67 % uptime
Today
AT - Atlanta ? Operational
90 days ago
99.82 % uptime
Today
BG - Bogota ? Operational
90 days ago
100.0 % uptime
Today
BO - Boston ? Operational
90 days ago
100.0 % uptime
Today
CH - Chicago ? Major Outage
90 days ago
93.08 % uptime
Today
CL - Calgary ? Operational
90 days ago
100.0 % uptime
Today
CU - Culpeper ? Operational
90 days ago
99.65 % uptime
Today
DA - Dallas ? Operational
90 days ago
99.72 % uptime
Today
DC - Washington D.C. ? Operational
90 days ago
100.0 % uptime
Today
DE - Denver ? Operational
90 days ago
100.0 % uptime
Today
HO - Houston ? Operational
90 days ago
100.0 % uptime
Today
KA - Kamloops ? Operational
90 days ago
100.0 % uptime
Today
LA - Los Angeles ? Operational
90 days ago
99.96 % uptime
Today
MI - Miami ? Operational
90 days ago
100.0 % uptime
Today
MT - Montreal ? Operational
90 days ago
100.0 % uptime
Today
MX - Mexico City ? Operational
90 days ago
100.0 % uptime
Today
NY - New York ? Degraded Performance
90 days ago
100.0 % uptime
Today
PH - Philadelphia ? Operational
90 days ago
100.0 % uptime
Today
RJ - Rio de Janeiro ? Operational
90 days ago
100.0 % uptime
Today
SE - Seattle ? Operational
90 days ago
100.0 % uptime
Today
SP - Sao Paulo ? Operational
90 days ago
100.0 % uptime
Today
SV - Silicon Valley ? Operational
90 days ago
100.0 % uptime
Today
TR - Toronto ? Operational
90 days ago
99.99 % uptime
Today
VA - Vancouver ? Operational
90 days ago
100.0 % uptime
Today
WI - Winnipeg ? Operational
90 days ago
100.0 % uptime
Today
Equinix Connect - EMEA Operational
90 days ago
99.98 % uptime
Today
AM - Amsterdam ? Operational
90 days ago
99.61 % uptime
Today
BA - Barcelona ? Operational
90 days ago
100.0 % uptime
Today
BX - Bordeaux ? Operational
90 days ago
100.0 % uptime
Today
DB - Dublin ? Operational
90 days ago
100.0 % uptime
Today
DU - Dusseldorf ? Operational
90 days ago
100.0 % uptime
Today
DX - Dubai ? Operational
90 days ago
100.0 % uptime
Today
EN - Enschede ? Operational