Equinix Status

Welcome to Equinix service availability status page.

To view all notifications, log in to the Equinix Customer Portal. If you are experiencing an outage, log a trouble ticket or contact the Global Support Desk.

Network Component Issue (Equinix Fabric, Equinix Internet Access / Equinix Connect, Metro Connect)

Update - Current Service Impact: Circuit remains down.

Latest update: Our provider is working to determine exact reason of this issue.

Next Action: SMC will work with provider to resolve this issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Dec 07, 2023 - 18:20 UTC

Update - Equinix SMC will schedule a new maintenance window with carrier to perform an intrusive tests. .

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Dec 04, 2023 - 17:22 UTC

Update - Equinix SMC Team is still working with TAC and the carrier to fix the issue. The next update will be sent as soon as possible. .

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 28, 2023 - 16:16 UTC

Update - Equinix SMC Team is still working with TAC and the carrier to fix the issue. The next update will be sent as soon as possible. .

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Connect - Americas (SV); Metro Connect - Americas (SV)]

Nov 27, 2023 - 02:42 UTC

Update - Our TAC engineer has advised there is a reflection point causing issues on the span. Our dark fiber provider is currently using their OTDR test results to find the reflection point. Equinix will continue to monitor the incident and provide you with updates accordingly. .

Incident Number: INC0020227

[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Connect - Americas (SV)]

Nov 25, 2023 - 04:59 UTC

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Connect - Americas (SV); Metro Connect - Americas (SV)]

Nov 24, 2023 - 05:24 UTC

Incident Number: INC0020227

[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Connect - Americas (SV)]

Nov 22, 2023 - 18:51 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 20, 2023 - 20:43 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 20, 2023 - 13:47 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 20, 2023 - 13:10 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Nov 20, 2023 - 02:04 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 19, 2023 - 18:33 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 19, 2023 - 10:14 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 19, 2023 - 09:06 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 19, 2023 - 04:58 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Nov 19, 2023 - 01:03 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 19, 2023 - 00:58 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Nov 18, 2023 - 12:08 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 18, 2023 - 09:06 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 18, 2023 - 02:26 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Nov 18, 2023 - 00:29 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 17, 2023 - 23:15 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 17, 2023 - 22:29 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 17, 2023 - 19:15 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 17, 2023 - 13:56 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 17, 2023 - 11:48 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 17, 2023 - 04:21 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Nov 17, 2023 - 04:06 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 17, 2023 - 02:33 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 17, 2023 - 02:03 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Nov 17, 2023 - 01:58 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 17, 2023 - 01:10 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 17, 2023 - 01:04 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 17, 2023 - 00:20 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 17, 2023 - 00:05 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 16, 2023 - 23:21 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 16, 2023 - 23:04 UTC

Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 16, 2023 - 22:58 UTC

Identified - We are currently investigating this issue.

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 16, 2023 - 22:52 UTC

Provider Issue (Equinix Fabric)

Update - 2023-11-27 19:19:36 - alfrhernandez, Incident- Network- Initial Type] : BB Link between SV5 and DE2 is seeing packet loss. The Equinix SMC is currently investigating and reaching out to the provider..

Incident Number: INC0021350

[Equinix Fabric - Americas (DE, SV)]

Nov 27, 2023 - 19:25 UTC

Identified - We are currently investigating this issue.
Nov 27, 2023 - 19:15 UTC

Power Issue (Equinix Fabric, Network Edge)

Update - The ETR has remained the same (2024-01-10). Equinix SMC Team will monitor this circuit closely. .

Incident Number: INC0021514

[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]

Dec 07, 2023 - 18:18 UTC

Update - Investigation with the provider confirmed that the link was affected by submarine cable fault via C2C. Fault location identification has been completed and estimated repair completion date will be on 10-Jan 2023.

Next Action: Equinix SMC will continue to monitor the progress of restoration..

Incident Number: INC0021514

[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]

Dec 04, 2023 - 18:12 UTC

Identified - We are currently investigating this issue.
Nov 29, 2023 - 05:00 UTC

Link Failure (Equinix Fabric)

Identified - We are currently investigating this issue.
Dec 04, 2023 - 17:20 UTC

Network Component Issue (Metro Connect)

Update - One of the modules of the Metro Connect platform has failed.

Unprotected and Protected Metro Connect (MC) circuits experience service interruption while no impact to Dual Diverse (MC) due to redundancy and there is service impact to Equinix Fabric port and virtual connections (VC) without redundancy. Equinix engineers are working to resolve the issue.
.

Incident Number: INC0021990

[Metro Connect - Americas (SP)]

Dec 04, 2023 - 18:00 UTC

Identified - We are currently investigating this issue.
Dec 04, 2023 - 17:21 UTC

Link Failure (Equinix Fabric)

Update - SMC engeneers has monitored that the link between SP2xST1 went down..

Incident Number: INC0022032

[Equinix Fabric - Americas (SP, ST)]

Dec 04, 2023 - 17:59 UTC

Identified - We are currently investigating this issue.
Dec 04, 2023 - 17:28 UTC

Network Component Issue (Metro Connect)

Update - The defective PSU has been replaced, but the Equinix SMC Engineer noticed an issue with a Fan Tray and requested an RMA as well..

Incident Number: INC0021758

[Metro Connect - Asia-Pacific (SG)]

Dec 07, 2023 - 18:04 UTC

Identified - We are currently investigating this issue.
Dec 04, 2023 - 17:53 UTC

Provider Issue (Equinix Fabric)

Update - The carrier has estimated an ETR on the 10th of December. The Equinix SMC Team will monitor this circuit closely. .

Incident Number: INC0021607

[Equinix Fabric - Asia-Pacific (CA, ME)]

Dec 07, 2023 - 18:05 UTC

Identified - We are currently investigating this issue.
Dec 04, 2023 - 17:54 UTC

Provider Issue (Equinix Fabric)

Update - Provider has confirmed a subsea fault on submarine cable system between the UK and Ireland. Restoration process has been initialized. ETR is unknown for now. .

Incident Number: INC0021895

[Equinix Fabric - EMEA (DB, MA)]

Dec 07, 2023 - 18:43 UTC

Identified - We are currently investigating this issue.
Dec 04, 2023 - 18:12 UTC

Network Service Issue (Equinix Internet Access / Equinix Connect)

Update - The NIC.br team identified a misbehaving equipment impacting the peer connections of IX.br with Equnix in SP4. This event affected connections from the Equinix Internet Access and Equinix Connect platforms using the prefixes announced by this peer. Equinix engineers continue to investigate the case with the NIC.br team..

Incident Number: INC0022141

[Equinix Internet Access / Equinix Connect - AMER (SP)]

Dec 07, 2023 - 18:28 UTC

Investigating - We are currently investigating this issue.
Dec 07, 2023 - 18:06 UTC

Provider Issue (Equinix Fabric)

Identified - We are currently investigating this issue.
Dec 07, 2023 - 18:19 UTC

Link Failure (Metro Connect)

Identified - We are currently investigating this issue.
Dec 07, 2023 - 18:20 UTC

Network Component Issue (Network Edge)

Investigating - We are currently investigating this issue.
Dec 07, 2023 - 18:20 UTC

Network Component Issue (Equinix Internet Access / Equinix Connect)

Identified - We are currently investigating this issue.
Dec 07, 2023 - 18:42 UTC

Network Component Issue (Metro Connect)

Identified - We are currently investigating this issue.
Dec 07, 2023 - 18:42 UTC

DDoS Attack (Equinix Internet Access / Equinix Connect)

Identified - We are currently investigating this issue.
Dec 07, 2023 - 18:43 UTC

Link Failure (Equinix Fabric)

Identified - We are currently investigating this issue.
Dec 07, 2023 - 18:44 UTC

Link Failure (Equinix Fabric, Equinix Internet Access / Equinix Connect)

Update - Equinix has ordered a new SFP for replacement, an ETR is unknown at the moment.

Next Action: Equinix will continue to follow up on replacement order status for further updates..

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Dec 07, 2023 - 18:44 UTC

Update - Equinix ordered a new SFP to fix the issue, an ETR is unknown at the moment. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Dec 04, 2023 - 17:22 UTC

Update - Reduce redundancy Vendor's name

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 28, 2023 - 15:17 UTC

Update - Reduce redundancy Vendor's name

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 28, 2023 - 03:01 UTC

Update - Reduce redundancy Vendor's name

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 28, 2023 - 02:50 UTC

Update - Reduce redundancy Vendor's name

Incident Number: INC0017377

[Equinix Connect - Americas (LA); Equinix Fabric - Americas (LA)]

Nov 27, 2023 - 14:32 UTC

Update - Equinix SMC Team is working proactively with the TAC engineer on the said issue. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Connect - Americas (LA)]

Nov 27, 2023 - 02:43 UTC

Update - SMC identified possible issue with SFP on this port. We are still testing and will replace if issue will be confirmed..

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Connect - Americas (LA)]

Nov 25, 2023 - 04:59 UTC

Update - SMC identified possible issue with SFP on this port. We are still testing and will replace if issue will be confirmed..

Incident Number: INC0017377

[Equinix Connect - Americas (LA); Equinix Fabric - Americas (LA)]

Nov 24, 2023 - 06:29 UTC

Update - SMC identified possible issue with SFP on this port. We are still testing and will replace if issue will be confirmed..

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Connect - Americas (LA)]

Nov 22, 2023 - 18:52 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 20, 2023 - 12:55 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 20, 2023 - 04:35 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 19, 2023 - 10:13 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 19, 2023 - 10:07 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 19, 2023 - 08:57 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 19, 2023 - 03:33 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 19, 2023 - 01:05 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 18, 2023 - 12:23 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 18, 2023 - 02:33 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 17, 2023 - 23:28 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 17, 2023 - 13:47 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 17, 2023 - 11:49 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 17, 2023 - 00:49 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 16, 2023 - 17:14 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 16, 2023 - 14:23 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 16, 2023 - 07:55 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 16, 2023 - 05:44 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 15, 2023 - 19:35 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 15, 2023 - 11:26 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 14, 2023 - 21:28 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 14, 2023 - 05:42 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 14, 2023 - 01:09 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 14, 2023 - 00:40 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 13, 2023 - 13:08 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 13, 2023 - 12:34 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 13, 2023 - 05:51 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 13, 2023 - 01:30 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 12, 2023 - 18:51 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 12, 2023 - 15:34 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 12, 2023 - 04:26 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 11, 2023 - 09:31 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 11, 2023 - 04:48 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 10, 2023 - 14:08 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 10, 2023 - 13:54 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 09, 2023 - 16:13 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 09, 2023 - 12:05 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 09, 2023 - 09:54 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 09, 2023 - 05:27 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 08, 2023 - 20:45 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 08, 2023 - 20:27 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 08, 2023 - 10:43 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 08, 2023 - 03:27 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 08, 2023 - 02:26 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 07, 2023 - 23:46 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 06, 2023 - 11:05 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 06, 2023 - 02:23 UTC

Update - RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 05, 2023 - 12:44 UTC

Update - SMC requested for an RMA..

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 05, 2023 - 05:56 UTC

Update - SMC requested for an RMA..

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 04, 2023 - 14:17 UTC

Update - SMC requested for an RMA..

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 04, 2023 - 08:04 UTC

Update - SMC requested for an RMA..

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 04, 2023 - 02:26 UTC

Update - SMC requested for an RMA..

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 03, 2023 - 12:09 UTC

Update - SMC requested for an RMA..

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 03, 2023 - 02:08 UTC

Update - SMC requested for an RMA..

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 02, 2023 - 13:03 UTC

Update - SMC requested for an RMA..

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 02, 2023 - 12:00 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 02, 2023 - 08:41 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Nov 01, 2023 - 13:33 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Nov 01, 2023 - 07:18 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Oct 31, 2023 - 13:32 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Oct 30, 2023 - 11:03 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Oct 30, 2023 - 07:29 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Oct 29, 2023 - 22:31 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Oct 29, 2023 - 06:12 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Oct 28, 2023 - 16:41 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Oct 28, 2023 - 15:14 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Oct 27, 2023 - 23:51 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Oct 27, 2023 - 13:43 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Oct 27, 2023 - 06:05 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Oct 27, 2023 - 01:13 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Oct 26, 2023 - 15:31 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Oct 26, 2023 - 14:56 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Oct 25, 2023 - 17:45 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Oct 25, 2023 - 15:48 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Oct 24, 2023 - 16:04 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Oct 24, 2023 - 14:17 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Oct 24, 2023 - 09:52 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Oct 24, 2023 - 00:06 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Oct 23, 2023 - 23:20 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Oct 23, 2023 - 20:47 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Oct 23, 2023 - 13:12 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Oct 23, 2023 - 12:34 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Oct 23, 2023 - 12:15 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Oct 23, 2023 - 12:06 UTC

Update - SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Oct 23, 2023 - 10:52 UTC

Identified - Trunk link between PE2.LA4 and PE2.LA1 flapping.

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Oct 23, 2023 - 10:43 UTC

Link Failure (Internet Exchange)

Update - Equinix SMC Engineer has replaced affected device, however, multiple ports determined to be faulty

Next Action: Equinix APAC SMC will continue to work with vendor for new replacement and provide updates..

Incident Number: INC0020931

[Internet Exchange - Americas (DE)]

Dec 07, 2023 - 18:43 UTC

Update - Equinix SMC Engineer has hard reloaded the affected device and pending equipment vendor to further evaluate the device status to determine if replacement is needed.

Next Action: Equinix APAC SMC will continue to work with vendor and provide updates..

Incident Number: INC0020931

[Internet Exchange - Americas (DE)]

Dec 04, 2023 - 17:21 UTC

Update - 2023-11-23 04:54:33 - mrivas, Incident- Network- Initial Type] : One of the system processes of Internet Exchange switch has restarted automatically.

There is no impact to services as no active customer is terminated on the device. Equinix engineers are investigating the issue..

Incident Number: INC0020931

[Internet Exchange - Americas (DE)]

Nov 27, 2023 - 14:32 UTC

Update - One of the system processes of Internet Exchange switch has restarted automatically. There is no impact to services as no active customer is terminated on the device. Equinix engineers are investigating the issue..

Incident Number: INC0020931

87mdwy87w5rj

[Internet Exchange - Americas (DE)]

Nov 27, 2023 - 02:49 UTC

Update - One of the system processes of Internet Exchange switch has restarted automatically.

There is no impact to services as no active customer is terminated on the device. Equinix engineers are investigating the issue..

Incident Number: INC0020931

[Internet Exchange - Americas (DE)]

Nov 25, 2023 - 05:00 UTC

Identified - We are currently investigating this issue.

Incident Number: INC0020931

[Internet Exchange - Americas (DE)]

Nov 24, 2023 - 03:43 UTC

Network Service Issue (Equinix Fabric, Network Edge)

Update - Microsoft team informed us they failed to complete the scheduled replacement and will provide us new schedule after internal discussion.

Next Action: SMC will follow up with Microsoft for new work window and provide an update once available..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Dec 07, 2023 - 18:19 UTC

Update - Microsoft Azure Team is still working on the reported issue with their vendor. ETR was not provided yet..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Dec 04, 2023 - 17:42 UTC

Update - Microsoft Azure Team is still working on the reported issue with their vendor. ETR was not provided yet..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 28, 2023 - 02:29 UTC

Update - Microsoft Azure Team is still working on the reported issue with their vendor. ETR was not provided yet..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 27, 2023 - 15:07 UTC

Update - Microsoft Azure Team is still working on the reported issue with their vendor. ETR was not provided yet..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 27, 2023 - 02:42 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 24, 2023 - 05:24 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 20, 2023 - 14:05 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 20, 2023 - 01:51 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 19, 2023 - 17:32 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 19, 2023 - 08:59 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 19, 2023 - 07:28 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 19, 2023 - 00:50 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 18, 2023 - 13:49 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 18, 2023 - 10:52 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 18, 2023 - 00:16 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 17, 2023 - 04:35 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 17, 2023 - 01:42 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 16, 2023 - 21:27 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 16, 2023 - 16:48 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 16, 2023 - 13:51 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 16, 2023 - 03:30 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 16, 2023 - 01:48 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 15, 2023 - 19:32 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 15, 2023 - 12:32 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 15, 2023 - 05:59 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 14, 2023 - 15:49 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 14, 2023 - 14:03 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 14, 2023 - 09:09 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 14, 2023 - 07:49 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 13, 2023 - 14:51 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 13, 2023 - 11:28 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 13, 2023 - 10:55 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 13, 2023 - 07:05 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 12, 2023 - 05:25 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 12, 2023 - 01:13 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 11, 2023 - 01:48 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 10, 2023 - 16:59 UTC

Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 10, 2023 - 13:01 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 09, 2023 - 19:25 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 09, 2023 - 17:41 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 09, 2023 - 10:56 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 09, 2023 - 01:51 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 08, 2023 - 15:17 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 08, 2023 - 12:19 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 08, 2023 - 09:02 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 08, 2023 - 05:04 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 07, 2023 - 10:21 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 07, 2023 - 03:16 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 06, 2023 - 10:57 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 05, 2023 - 21:37 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 05, 2023 - 06:41 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 05, 2023 - 05:37 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 05, 2023 - 03:33 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 05, 2023 - 00:21 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 04, 2023 - 16:10 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 04, 2023 - 05:33 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 04, 2023 - 04:37 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 04, 2023 - 02:42 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 04, 2023 - 00:54 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 03, 2023 - 16:43 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 03, 2023 - 13:11 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 03, 2023 - 12:06 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 03, 2023 - 06:46 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 03, 2023 - 03:29 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 03, 2023 - 01:03 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 02, 2023 - 21:33 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 02, 2023 - 12:33 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Nov 01, 2023 - 14:35 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Nov 01, 2023 - 07:16 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Oct 31, 2023 - 12:09 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Oct 31, 2023 - 08:44 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Oct 31, 2023 - 04:19 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Oct 31, 2023 - 03:20 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Oct 30, 2023 - 21:45 UTC

Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Oct 30, 2023 - 14:58 UTC

Update - Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure (EQIX-TYO02-06GMR-CIS-1-PRI-A) are down.
There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.

The issue has been reported to CSP to investigate..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Oct 30, 2023 - 11:06 UTC

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Oct 30, 2023 - 02:44 UTC

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Oct 29, 2023 - 09:13 UTC

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Oct 29, 2023 - 04:20 UTC

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Oct 29, 2023 - 02:15 UTC

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Oct 28, 2023 - 17:40 UTC

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Oct 28, 2023 - 13:11 UTC

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Oct 28, 2023 - 10:32 UTC

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Oct 28, 2023 - 00:49 UTC

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Oct 27, 2023 - 14:25 UTC

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Oct 27, 2023 - 04:15 UTC

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Oct 27, 2023 - 02:57 UTC

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Oct 26, 2023 - 16:00 UTC

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Oct 26, 2023 - 15:33 UTC

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Oct 26, 2023 - 05:44 UTC

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Oct 26, 2023 - 05:01 UTC

Update - The issue has been identified and a fix is being implemented.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Oct 26, 2023 - 04:40 UTC

Identified - Azure EQIX-TYO02-06GMR-CIS-1-PRI-A no traffic and rerouted to secondary link.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Oct 26, 2023 - 04:29 UTC

Link Failure (Equinix Fabric, Network Edge)

Update - Equinix SMC Team is still working with the carrier, the ETR has remained unknown at this moment..

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Dec 07, 2023 - 18:18 UTC

Update - Equinix backbone link provider confirmed that the subsea cable fault repairs are still ongoing and there is no ETR at the moment..

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 29, 2023 - 03:26 UTC

Update - Equinix backbone link provider confirmed that the subsea cable fault repairs are still ongoing and there is no ETR at the moment..

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 28, 2023 - 16:07 UTC

Update - Equinix backbone link provider confirmed that the subsea cable fault repairs are still ongoing and there is no ETR at the moment..

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 28, 2023 - 03:34 UTC

Update - Equinix backbone link provider confirmed that the subsea cable fault repairs are still ongoing and there is no ETR at the moment..

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 27, 2023 - 14:24 UTC

Update - Equinix backbone link provider confirmed that the subsea cable fault repairs are still ongoing and there is no ETR at the moment..

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 27, 2023 - 02:42 UTC

Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 24, 2023 - 05:05 UTC

Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 20, 2023 - 12:54 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 20, 2023 - 11:46 UTC

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 20, 2023 - 02:43 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 20, 2023 - 01:38 UTC

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 19, 2023 - 17:38 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 19, 2023 - 09:13 UTC

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 19, 2023 - 05:58 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 19, 2023 - 01:41 UTC

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 18, 2023 - 14:11 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 18, 2023 - 09:42 UTC

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 17, 2023 - 20:30 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 17, 2023 - 13:33 UTC

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 17, 2023 - 03:18 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 17, 2023 - 00:20 UTC

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 16, 2023 - 20:28 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 16, 2023 - 13:52 UTC

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 16, 2023 - 03:12 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 15, 2023 - 12:32 UTC

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 15, 2023 - 11:30 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 15, 2023 - 06:39 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 15, 2023 - 06:32 UTC

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 14, 2023 - 18:53 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 14, 2023 - 11:51 UTC

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 14, 2023 - 10:07 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 14, 2023 - 04:07 UTC

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 13, 2023 - 19:24 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 13, 2023 - 11:28 UTC

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 13, 2023 - 07:20 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 13, 2023 - 03:22 UTC

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 12, 2023 - 23:55 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 12, 2023 - 05:02 UTC

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 11, 2023 - 04:28 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 11, 2023 - 01:48 UTC

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 10, 2023 - 16:15 UTC

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 10, 2023 - 13:01 UTC

Update - The issue has been identified and a fix is being implemented.

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 09, 2023 - 21:52 UTC

Update - The issue has been identified and a fix is being implemented.

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 08, 2023 - 12:49 UTC

Update - The issue has been identified and a fix is being implemented.

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 08, 2023 - 11:43 UTC

Update - The issue has been identified and a fix is being implemented.

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 08, 2023 - 08:56 UTC

Update - The issue has been identified and a fix is being implemented.

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 08, 2023 - 05:47 UTC

Update - The issue has been identified and a fix is being implemented.

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 08, 2023 - 00:53 UTC

Update - The issue has been identified and a fix is being implemented.

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 07, 2023 - 13:47 UTC

Update - The issue has been identified and a fix is being implemented.

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 07, 2023 - 09:36 UTC

Update - The issue has been identified and a fix is being implemented.

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 07, 2023 - 04:08 UTC

Update - The issue has been identified and a fix is being implemented.

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 06, 2023 - 20:42 UTC

Update - The issue has been identified and a fix is being implemented.

Incident Number: INC0019161

[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Nov 06, 2023 - 19:27 UTC

Update - The issue has been identified and a fix is being implemented.

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 06, 2023 - 14:32 UTC

Identified - Link is down between use1.sl1 and bb1.hk1.

Incident Number: INC0019161

[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Nov 06, 2023 - 14:26 UTC

Provider Issue (Equinix Fabric)

Update - Provider investigated and found that the link was affected by APG cable fault in the segment 1.5. The segment will remain down until restoration works will be completed and the estimated time of recovery is on early January.

Next Action: SMC will continue to monitor the progress of restoration..

Incident Number: INC0019185

[Equinix Fabric - Asia-Pacific (HK, OS)]

Dec 07, 2023 - 18:18 UTC

Update - Equinix SMC Team is still working with the carrier to fix the issue. ETR has been not provided yet..

Incident Number: INC0019185

[Equinix Fabric - Asia-Pacific (HK, OS)]

Dec 04, 2023 - 17:42 UTC

Update - Equinix SMC Team is still working with the carrier to fix the issue. ETR has been not provided yet..

Incident Number: INC0019185

[Equinix Fabric - Asia-Pacific (HK, OS)]

Nov 27, 2023 - 14:23 UTC

Update - Equinix SMC Team is still working with the carrier to fix the issue. ETR has been not provided yet.

Incident Number: INC0019185

[Equinix Fabric - Asia-Pacific (HK, OS)]

Nov 27, 2023 - 02:43 UTC

Update - BB Link between HK1 and OS1 is down. Equinix Engineers are currently inestigating..

Incident Number: INC0019185

[Equinix Fabric - Asia-Pacific (HK, OS)]

Nov 24, 2023 - 05:23 UTC

Update - Provider investigated and found that the link was affected by APG cable fault in the segment 1.5. The segment was down due to repeater issue. Carrier investigation is still ongoing and no ETR is available yet.

Next Action: SMC will continue to monitor the progress of restoration..

Incident Number: INC0019185

[Equinix Fabric - Asia-Pacific (HK, OS)]

Nov 09, 2023 - 03:19 UTC

Update - BB Link between HK1 and OS1 is down. Equinix Engineers are currently inestigating..

Incident Number: INC0019185

[Equinix Fabric - Asia-Pacific (HK, OS)]

Nov 06, 2023 - 19:53 UTC

Identified - BB Link between HK1 and OS1 is down | NTT.

Incident Number: INC0019185

[Equinix Fabric - Asia-Pacific (HK, OS)]

Nov 06, 2023 - 19:26 UTC

Provider Issue (Equinix Fabric)

Update - Current Service Impact: Loss of redundancy for Equinix Fabric and Network Edge customers in HK and OS Metro.

Latest update: Circuit is still down. Provider advised that estimated time of restoration is moved to 10 December 2023.

Next Action: Awaiting repair completion by provider's field crew..

Incident Number: INC0020963

[Equinix Fabric - Asia-Pacific (HK, OS)]

Dec 07, 2023 - 18:17 UTC

Update - Current Service Impact: Loss of redundancy for EF, NE customers in HK, OS Metro. Latest update: Circuit is still down. Provider advised that ETR is 05.12.2023. Next Action: Awaiting repairs from provider's field crew .

Incident Number: INC0020963

[Equinix Fabric - Asia-Pacific (HK, OS)]

Nov 28, 2023 - 15:53 UTC

Update - Equinix SMC Team is still working with the carrier to fix the issue. ETR has been not provided yet..

Incident Number: INC0020963

[Equinix Fabric - Asia-Pacific (HK, OS)]

Nov 27, 2023 - 02:44 UTC

Update - Equinix backbone link provider confirmed that this is related to their maintenance work which will complete on 5 Dec 2023 12:00:00 (UTC).

Next Action: SMC will continue to follow up with provider on maintenance progress..

Incident Number: INC0020963

[Equinix Fabric - Asia-Pacific (HK, OS)]

Nov 25, 2023 - 04:50 UTC

Identified - We are currently investigating this issue.

Incident Number: INC0020963

[Equinix Fabric - Asia-Pacific (HK, OS)]

Nov 24, 2023 - 03:43 UTC

Equinix Fabric Backbone Provider Link Issue (Equinix Fabric)

Update - Latest Update: Our backbone link provider confirmed the cable fault restoration on EAC Segment-C has been completed, however they identified a faulty repeater on another location. The schedule for repair is under assessment. There is no impact to customer service as traffic had rerouted to alternate provider.

Next Action: Equinix SMC will continue to follow-up the provider's restoration progress.

Incident Number: 5-228534702986

[Equinix Fabric - Asia-Pacific (HK)]

Sep 28, 2023 - 17:02 UTC

Update - Latest Update: Our backbone link provider is still working with their subsea cable partner to permanently fix a cable fault on EAC Segment-C.

The current estimated restoration date is on 12th of September 2023. Please note that ETR changed due to inclement weather conditions brought by Typhoon Saola & Haikui.

Next Action: SMC will continue to follow up the provider's restoration progress.

Incident Number: 5-228534702986

[Equinix Fabric - Asia-Pacific (HK)]

Sep 06, 2023 - 04:51 UTC

Update - Latest Update: Our backbone link provider reported that their subsea cable partner identified a cable fault on EAC Segment-C from HKG to branching-unit of Taiwan/Japan approximately 1153 km away from Hong Kong CLS (Cable Landing Station).

The current estimated restoration date is on 10th of September 2023.

Next Action: Equinix SMC will continue to follow up the provider's restoration progress.

Incident Number: 5-228534702986

[Equinix Fabric - Asia-Pacific (HK)]

Sep 02, 2023 - 11:44 UTC

Update - Latest Update: Our backbone link provider reported that their subsea cable partner identified a cable fault on EAC Segment-C from HKG to branching-unit of Taiwan/Japan) approximately 1153 km away from Hong Kong CLS (Cable Landing Station).
The current estimated restoration date is on 29 of August 2023.

Next Action: Equinix SMC will continue to follow up the provider's restoration progress.

Incident Number: 5-228534702986

[Equinix Fabric - Asia-Pacific (HK)]

Aug 28, 2023 - 00:14 UTC

Update - Latest Update: Our backbone link provider reported that their subsea cable partner identified a cable fault on EAC Segment-C from HKG to branching-unit of Taiwan/Japan) approximately 1153 km away from Hong Kong CLS (Cable Landing Station).
The current estimated restoration date is on 25 of August 2023.

Next Action: Equinix SMC will continue to follow up the provider's restoration progress.

Incident Number: 5-228534702986

[Equinix Fabric - Asia-Pacific (HK)]

Aug 20, 2023 - 03:00 UTC

Update - Latest Update: Our backbone link provider updated that the estimated arrival of the repair ship at the cable fault location is on 12th Aug 2023 and the restoration of the cable is around 19th Aug 2023.
Next Action: Equinix SMC will continue to follow up the provider's restoration progress.

Incident Number: 5-228534702986

[Equinix Fabric - Asia-Pacific (HK)]

Aug 13, 2023 - 17:16 UTC

Identified - Latest Update: Equinix SMC monitored that the Equinix Fabric Backbone link between HK and TY went down on 26 July at 13:49 hrs site local time after initial link flap. Our backbone provider confirmed that the circuit is related to a subsea cable fault on EAC segment from Hong Kong to Taiwan/Japan. There are no available ETR as of this writing.

Next Action: Equinix SMC will continue to monitor the provider's restoration progress.

Incident Number: 5-228534702986

[Equinix Fabric - Asia-Pacific (HK)]

Jul 28, 2023 - 23:23 UTC

Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between between HK and OS flapped and recovered within1 minute.

Incident Number: TBD

[Equinix Fabric - Asia-Pacific (HK)]

Jul 26, 2023 - 05:57 UTC