Update - Our TAC engineer has advised there is a reflection point causing issues on the span. Our dark fiber provider is currently using their OTDR test results to find the reflection point. Equinix will continue to monitor the incident and provide you with updates accordingly. .
Update - Our TAC engineer has advised there is a reflection point causing issues on the span. Our dark fiber provider is currently using their OTDR test results to find the reflection point. Equinix will continue to monitor the incident and provide you with updates accordingly. .
Update - Our TAC engineer has advised there is a reflection point causing issues on the span. Our dark fiber provider is currently using their OTDR test results to find the reflection point. Equinix will continue to monitor the incident and provide you with updates accordingly. .
Update - 2023-11-27 19:19:36 - alfrhernandez, Incident- Network- Initial Type] : BB Link between SV5 and DE2 is seeing packet loss. The Equinix SMC is currently investigating and reaching out to the provider..
wsn3dj6gjcvf
Incident Number: INC0021350
[Equinix Fabric - Americas (DE, SV)]
Nov 27, 2023 - 19:25 UTC
Identified - We are currently investigating this issue.
Nov 27, 2023 - 19:15 UTC
Update - Investigation with the provider confirmed that the link was affected by submarine cable fault via C2C. Fault location identification has been completed and estimated repair completion date will be on 10-Jan 2023.
Next Action: Equinix SMC will continue to monitor the progress of restoration..
Update - One of the modules of the Metro Connect platform has failed.
Unprotected and Protected Metro Connect (MC) circuits experience service interruption while no impact to Dual Diverse (MC) due to redundancy and there is service impact to Equinix Fabric port and virtual connections (VC) without redundancy. Equinix engineers are working to resolve the issue. .
bj03yqj6xgn2
Incident Number: INC0021990
[Metro Connect - Americas (SP)]
Dec 04, 2023 - 18:00 UTC
Identified - We are currently investigating this issue.
Dec 04, 2023 - 17:21 UTC
Update - Provider has confirmed a subsea fault on submarine cable system between the UK and Ireland. Restoration process has been initialized. ETR is unknown for now. .
yyttg7t8cr8t
Incident Number: INC0021895
[Equinix Fabric - EMEA (DB, MA)]
Dec 07, 2023 - 18:43 UTC
Identified - We are currently investigating this issue.
Dec 04, 2023 - 18:12 UTC
Update - The NIC.br team identified a misbehaving equipment impacting the peer connections of IX.br with Equnix in SP4. This event affected connections from the Equinix Internet Access and Equinix Connect platforms using the prefixes announced by this peer. Equinix engineers continue to investigate the case with the NIC.br team..
gpy5nd9cskw4
Incident Number: INC0022141
[Equinix Internet Access / Equinix Connect - AMER (SP)]
Dec 07, 2023 - 18:28 UTC
Investigating - We are currently investigating this issue.
Dec 07, 2023 - 18:06 UTC
Update - Equinix SMC Engineer has replaced affected device, however, multiple ports determined to be faulty
Next Action: Equinix APAC SMC will continue to work with vendor for new replacement and provide updates..
87mdwy87w5rj
Incident Number: INC0020931
[Internet Exchange - Americas (DE)]
Dec 07, 2023 - 18:43 UTC
Update - Equinix SMC Engineer has hard reloaded the affected device and pending equipment vendor to further evaluate the device status to determine if replacement is needed.
Next Action: Equinix APAC SMC will continue to work with vendor and provide updates..
87mdwy87w5rj
Incident Number: INC0020931
[Internet Exchange - Americas (DE)]
Dec 04, 2023 - 17:21 UTC
Update - 2023-11-23 04:54:33 - mrivas, Incident- Network- Initial Type] : One of the system processes of Internet Exchange switch has restarted automatically.
There is no impact to services as no active customer is terminated on the device. Equinix engineers are investigating the issue..
87mdwy87w5rj
Incident Number: INC0020931
[Internet Exchange - Americas (DE)]
Nov 27, 2023 - 14:32 UTC
Update - One of the system processes of Internet Exchange switch has restarted automatically.
There is no impact to services as no active customer is terminated on the device. Equinix engineers are investigating the issue..
Incident Number: INC0020931
87mdwy87w5rj
[Internet Exchange - Americas (DE)]
Nov 27, 2023 - 02:49 UTC
Update - One of the system processes of Internet Exchange switch has restarted automatically.
There is no impact to services as no active customer is terminated on the device. Equinix engineers are investigating the issue..
Incident Number: INC0020931
[Internet Exchange - Americas (DE)]
Nov 25, 2023 - 05:00 UTC
Identified - We are currently investigating this issue.
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity. .
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Microsoft is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..
Update - Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure (EQIX-TYO02-06GMR-CIS-1-PRI-A) are down. There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.
The issue has been reported to CSP to investigate..
Update - Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure (EQIX-TYO02-06GMR-CIS-1-PRI-A) are down. There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.
The issue has been reported to CSP to investigate..
Update - Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure (EQIX-TYO02-06GMR-CIS-1-PRI-A) are down. There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.
The issue has been reported to CSP to investigate..
Update - Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure (EQIX-TYO02-06GMR-CIS-1-PRI-A) are down. There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.
The issue has been reported to CSP to investigate..
Update - Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure (EQIX-TYO02-06GMR-CIS-1-PRI-A) are down. There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.
The issue has been reported to CSP to investigate..
Update - Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure (EQIX-TYO02-06GMR-CIS-1-PRI-A) are down. There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.
The issue has been reported to CSP to investigate..
Update - Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure (EQIX-TYO02-06GMR-CIS-1-PRI-A) are down. There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.
The issue has been reported to CSP to investigate..
Update - Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure (EQIX-TYO02-06GMR-CIS-1-PRI-A) are down. There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.
The issue has been reported to CSP to investigate..
Update - Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure (EQIX-TYO02-06GMR-CIS-1-PRI-A) are down. There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.
The issue has been reported to CSP to investigate..
Update - Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure (EQIX-TYO02-06GMR-CIS-1-PRI-A) are down. There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.
The issue has been reported to CSP to investigate..
Update - Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure (EQIX-TYO02-06GMR-CIS-1-PRI-A) are down. There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.
The issue has been reported to CSP to investigate..
Update - Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure (EQIX-TYO02-06GMR-CIS-1-PRI-A) are down. There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.
The issue has been reported to CSP to investigate..
Update - Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure (EQIX-TYO02-06GMR-CIS-1-PRI-A) are down. There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.
The issue has been reported to CSP to investigate..
Update - Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure (EQIX-TYO02-06GMR-CIS-1-PRI-A) are down. There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.
The issue has been reported to CSP to investigate..
Update - Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure (EQIX-TYO02-06GMR-CIS-1-PRI-A) are down. There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.
The issue has been reported to CSP to investigate..
Update - Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure (EQIX-TYO02-06GMR-CIS-1-PRI-A) are down. There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.
The issue has been reported to CSP to investigate..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down due to subsea fault between Island Park and Plerin. No impact to your service as traffic automatically rerouted to alternate link. Restoration works is on-going and estimated completion date for restoration is on 16-November-2023..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between SL and HK is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
Update - Provider investigated and found that the link was affected by APG cable fault in the segment 1.5. The segment will remain down until restoration works will be completed and the estimated time of recovery is on early January.
Next Action: SMC will continue to monitor the progress of restoration..
6klsc9zj42bb
Incident Number: INC0019185
[Equinix Fabric - Asia-Pacific (HK, OS)]
Dec 07, 2023 - 18:18 UTC
Update - Equinix SMC Team is still working with the carrier to fix the issue. ETR has been not provided yet..
6klsc9zj42bb
Incident Number: INC0019185
[Equinix Fabric - Asia-Pacific (HK, OS)]
Dec 04, 2023 - 17:42 UTC
Update - Equinix SMC Team is still working with the carrier to fix the issue. ETR has been not provided yet..
6klsc9zj42bb
Incident Number: INC0019185
[Equinix Fabric - Asia-Pacific (HK, OS)]
Nov 27, 2023 - 14:23 UTC
Update - Equinix SMC Team is still working with the carrier to fix the issue. ETR has been not provided yet.
6klsc9zj42bb
Incident Number: INC0019185
[Equinix Fabric - Asia-Pacific (HK, OS)]
Nov 27, 2023 - 02:43 UTC
Update - BB Link between HK1 and OS1 is down. Equinix Engineers are currently inestigating..
Incident Number: INC0019185
[Equinix Fabric - Asia-Pacific (HK, OS)]
Nov 24, 2023 - 05:23 UTC
Update - Provider investigated and found that the link was affected by APG cable fault in the segment 1.5. The segment was down due to repeater issue. Carrier investigation is still ongoing and no ETR is available yet.
Next Action: SMC will continue to monitor the progress of restoration..
Incident Number: INC0019185
[Equinix Fabric - Asia-Pacific (HK, OS)]
Nov 09, 2023 - 03:19 UTC
Update - BB Link between HK1 and OS1 is down. Equinix Engineers are currently inestigating..
Incident Number: INC0019185
[Equinix Fabric - Asia-Pacific (HK, OS)]
Nov 06, 2023 - 19:53 UTC
Identified - BB Link between HK1 and OS1 is down | NTT.
Update - Current Service Impact: Loss of redundancy for Equinix Fabric and Network Edge customers in HK and OS Metro.
Latest update: Circuit is still down. Provider advised that estimated time of restoration is moved to 10 December 2023.
Next Action: Awaiting repair completion by provider's field crew..
bpgkzjrkxy9d
Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]
Dec 07, 2023 - 18:17 UTC
Update - Current Service Impact: Loss of redundancy for EF, NE customers in HK, OS Metro.
Latest update: Circuit is still down. Provider advised that ETR is 05.12.2023.
Next Action: Awaiting repairs from provider's field crew
.
bpgkzjrkxy9d
Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]
Nov 28, 2023 - 15:53 UTC
Update - Equinix SMC Team is still working with the carrier to fix the issue. ETR has been not provided yet..
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Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]
Nov 27, 2023 - 02:44 UTC
Update - Equinix backbone link provider confirmed that this is related to their maintenance work which will complete on 5 Dec 2023 12:00:00 (UTC).
Next Action: SMC will continue to follow up with provider on maintenance progress..
Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]
Nov 25, 2023 - 04:50 UTC
Identified - We are currently investigating this issue.
Update - Latest Update: Our backbone link provider confirmed the cable fault restoration on EAC Segment-C has been completed, however they identified a faulty repeater on another location. The schedule for repair is under assessment. There is no impact to customer service as traffic had rerouted to alternate provider.
Next Action: Equinix SMC will continue to follow-up the provider's restoration progress.
Incident Number: 5-228534702986
[Equinix Fabric - Asia-Pacific (HK)]
Sep 28, 2023 - 17:02 UTC
Update - Latest Update: Our backbone link provider is still working with their subsea cable partner to permanently fix a cable fault on EAC Segment-C.
The current estimated restoration date is on 12th of September 2023. Please note that ETR changed due to inclement weather conditions brought by Typhoon Saola & Haikui.
Next Action: SMC will continue to follow up the provider's restoration progress.
Incident Number: 5-228534702986
[Equinix Fabric - Asia-Pacific (HK)]
Sep 06, 2023 - 04:51 UTC
Update - Latest Update: Our backbone link provider reported that their subsea cable partner identified a cable fault on EAC Segment-C from HKG to branching-unit of Taiwan/Japan approximately 1153 km away from Hong Kong CLS (Cable Landing Station).
The current estimated restoration date is on 10th of September 2023.
Next Action: Equinix SMC will continue to follow up the provider's restoration progress.
Incident Number: 5-228534702986
[Equinix Fabric - Asia-Pacific (HK)]
Sep 02, 2023 - 11:44 UTC
Update - Latest Update: Our backbone link provider reported that their subsea cable partner identified a cable fault on EAC Segment-C from HKG to branching-unit of Taiwan/Japan) approximately 1153 km away from Hong Kong CLS (Cable Landing Station). The current estimated restoration date is on 29 of August 2023.
Next Action: Equinix SMC will continue to follow up the provider's restoration progress.
Incident Number: 5-228534702986
[Equinix Fabric - Asia-Pacific (HK)]
Aug 28, 2023 - 00:14 UTC
Update - Latest Update: Our backbone link provider reported that their subsea cable partner identified a cable fault on EAC Segment-C from HKG to branching-unit of Taiwan/Japan) approximately 1153 km away from Hong Kong CLS (Cable Landing Station). The current estimated restoration date is on 25 of August 2023.
Next Action: Equinix SMC will continue to follow up the provider's restoration progress.
Incident Number: 5-228534702986
[Equinix Fabric - Asia-Pacific (HK)]
Aug 20, 2023 - 03:00 UTC
Update - Latest Update: Our backbone link provider updated that the estimated arrival of the repair ship at the cable fault location is on 12th Aug 2023 and the restoration of the cable is around 19th Aug 2023. Next Action: Equinix SMC will continue to follow up the provider's restoration progress.
Incident Number: 5-228534702986
[Equinix Fabric - Asia-Pacific (HK)]
Aug 13, 2023 - 17:16 UTC
Identified - Latest Update: Equinix SMC monitored that the Equinix Fabric Backbone link between HK and TY went down on 26 July at 13:49 hrs site local time after initial link flap. Our backbone provider confirmed that the circuit is related to a subsea cable fault on EAC segment from Hong Kong to Taiwan/Japan. There are no available ETR as of this writing.
Next Action: Equinix SMC will continue to monitor the provider's restoration progress.
Incident Number: 5-228534702986
[Equinix Fabric - Asia-Pacific (HK)]
Jul 28, 2023 - 23:23 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between between HK and OS flapped and recovered within1 minute.