Welcome to Equinix service availability status page.

To view all notifications, log in to the Equinix Customer Portal. If you are experiencing an outage, log a trouble ticket or contact the Global Support Desk.

Update - The issue has been identified and a fix is being implemented.
508k3xq7jpb1

Incident Number: INC0036851
[Equinix Internet Access / Equinix Connect - AMER (KA)]

Apr 20, 2024 - 09:14 UTC
Identified - We are currently investigating this issue.
508k3xq7jpb1

Incident Number: INC0036851
[Equinix Internet Access / Equinix Connect - AMER (KA)]

Apr 20, 2024 - 08:59 UTC
Update - The issue has been identified and a fix is being implemented.
fjt1lsvty36n

Incident Number: INC0036841
[Equinix Internet Access / Equinix Connect - AMER (DC); Internet Exchange - Americas (DC)]

Apr 20, 2024 - 07:46 UTC
Identified - We are currently investigating this issue.
fjt1lsvty36n

Incident Number: INC0036841
[Equinix Internet Access / Equinix Connect - AMER (DC); Internet Exchange - Americas (DC)]

Apr 20, 2024 - 07:32 UTC
Update - The issue has been identified and a fix is being implemented.
mjgc14ldz3rq

Incident Number: INC0036827
[Equinix Fabric - Americas (SP, ST)]

Apr 20, 2024 - 02:57 UTC
Identified - We are currently investigating this issue.
mjgc14ldz3rq

Incident Number: INC0036827
[Equinix Fabric - Americas (SP, ST)]

Apr 20, 2024 - 02:42 UTC
Update - SMC monitored that services recovered since fiber splicing were partially completed last 18-Apr at 18:55 hrs UTC. However, a degradation alarm is still monitored on the dark fiber link.
Provider reinvestigated and suspecting issues on the intermediate fiber segments. Fiber dispatch has been scheduled on 22-Apr at 00:00 hrs UTC to locate and restore the fault..
jnwp13gkv6st

Incident Number: INC0036420
[Equinix Fabric - Americas (TR); Network Edge - Americas (TR); Metro Connect - Americas (TR)]

Apr 20, 2024 - 02:27 UTC
Update - Equinix SMC received confirmation from dark fiber provider that fiber splicing is now in progress. Estimated time of restoration is on 18 April at 17:00 UTC. .
jnwp13gkv6st

Incident Number: INC0036420
[Equinix Fabric - Americas (TR); Network Edge - Americas (TR); Metro Connect - Americas (TR)]

Apr 18, 2024 - 15:39 UTC
Update - Equinix SMC received confirmation from dark fiber provider that fiber splicing is now in progress. Estimated time of restoration is on 18 April at 14:00 UTC. .
jnwp13gkv6st

Incident Number: INC0036420
[Equinix Fabric - Americas (TR); Network Edge - Americas (TR); Metro Connect - Americas (TR)]

Apr 18, 2024 - 03:40 UTC
Update - No new update from provider. ....

The technicians are actively engaged in the cable pulling process, and once this task is accomplished, they will commence the splice work..
jnwp13gkv6st

Incident Number: INC0036420
[Equinix Fabric - Americas (TR); Network Edge - Americas (TR); Metro Connect - Americas (TR)]

Apr 18, 2024 - 00:20 UTC
Update - Service provider technicians have conducted a verification process and confirmed that they possess the appropriate wire necessary to successfully complete the splice. At present, the technicians are actively engaged in the cable pulling process, and once this task is accomplished, they will commence the splice work. Additionally, the technicians have devised a plan to reroute unaffected customers, although no official confirmation has been provided regarding its implementation at this time. The service provider has confirmed there technicians are prepared to work through the night to resolve this outage..
jnwp13gkv6st

Incident Number: INC0036420
[Equinix Fabric - Americas (TR); Network Edge - Americas (TR); Metro Connect - Americas (TR)]

Apr 17, 2024 - 22:29 UTC
Update - Service providor technicians are currently engaged in a comprehensive assessment of the damage and strategizing on how to proceed with the splice completion. A conference call has been scheduled to discuss the fiber inventory and outline the repair process. The estimated time of repair (ETR) for the fiber is by the end of business on 4/18. The service provider anticipates providing a more precise ETR following the conference call..
jnwp13gkv6st

Incident Number: INC0036420
[Equinix Fabric - Americas (TR); Network Edge - Americas (TR); Metro Connect - Americas (TR)]

Apr 17, 2024 - 20:23 UTC
Update - Called service provider, and the current update is that the Cable Team has found the fiber cut and is working to resolve it. The ETR remains unknown..
jnwp13gkv6st

Incident Number: INC0036420
[Equinix Fabric - Americas (TR); Network Edge - Americas (TR); Metro Connect - Americas (TR)]

Apr 17, 2024 - 18:17 UTC
Update - The service provider has no new update. The Cable Team is still working to find and repair the fiber cut, and the ETR remains unknown..
jnwp13gkv6st

Incident Number: INC0036420
[Equinix Fabric - Americas (TR); Network Edge - Americas (TR); Metro Connect - Americas (TR)]

Apr 17, 2024 - 16:39 UTC
Update - Provider's Transport Team has confirmed that there is no possibility to re-route the traffic to another working fiber pair. Cable Team is still working to find and repair fiber cut. ETR remains unknown. .
jnwp13gkv6st

Incident Number: INC0036420
[Equinix Fabric - Americas (TR); Network Edge - Americas (TR); Metro Connect - Americas (TR)]

Apr 17, 2024 - 14:33 UTC
Update - Dark fiber Provider technicians team is working to resotre the fiber. Splicing was not started yet and the ETR reamins unknown. Further updates will be shared as soon as possible. .
jnwp13gkv6st

Incident Number: INC0036420
[Equinix Fabric - Americas (TR); Network Edge - Americas (TR); Metro Connect - Americas (TR)]

Apr 17, 2024 - 11:34 UTC
Update - Equinix SMC confirmed with dark fiber provider that they are experiencing fiber cut on the link and they have dispatched a technician to further investigate. No ETR has been provided as yet..
jnwp13gkv6st

Incident Number: INC0036420
[Metro Connect - Americas (TR); Equinix Fabric - Americas (TR); Network Edge - Americas (TR)]

Apr 17, 2024 - 07:28 UTC
Update - Dark fiber link between TY5 and TR6 IBX is down.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms switching hit. Equinix engineers are investigating issue.
.
jnwp13gkv6st

Incident Number: INC0036420
[Equinix Fabric - Americas (TR); Network Edge - Americas (TR); Metro Connect - Americas (TR)]

Apr 17, 2024 - 05:55 UTC
Update - The issue has been identified and a fix is being implemented.
jnwp13gkv6st

Incident Number: INC0036420
[Equinix Fabric - Americas (TR); Network Edge - Americas (TR); Metro Connect - Americas (TR)]

Apr 17, 2024 - 05:37 UTC
Identified - We are currently investigating this issue.
jnwp13gkv6st

Incident Number: INC0036420
[Equinix Fabric - Americas (TR); Network Edge - Americas (TR); Metro Connect - Americas (TR)]

Apr 17, 2024 - 05:19 UTC
Update - The issue has been identified and a fix is being implemented.
2rtzy73pbx6c

Incident Number: INC0036821
[Equinix Fabric - EMEA (DB, LD)]

Apr 19, 2024 - 23:43 UTC
Identified - We are currently investigating this issue.
2rtzy73pbx6c

Incident Number: INC0036821
[Equinix Fabric - EMEA (DB, LD)]

Apr 19, 2024 - 23:28 UTC
Update - Our services are currently experiencing latency issues due to a subsea fiber cut on a segment between EMEA and APAC. This fiber segment is integral to our network infrastructure, and the disruption may be impacting the performance of our services for some of our customers since the EMEA to APAC traffic is currently routed through AMER.

The fiber cut was identified by our fiber vendor, and unfortunately, at this time, they have provided us with no estimated time for resolution. We understand the importance of reliable and high-performing services to your operations, and we are actively working with our vendor to expedite the resolution process.

Please rest assured that our team is dedicated to minimizing the impact of this incident on your business. We will continue to monitor the situation closely and provide you with updates as soon as they become available..
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - EMEA (ML) & Asia-Pacific (SG); Network Edge - EMEA (ML) & Asia-Pacific (SG)]

Apr 19, 2024 - 23:13 UTC
Update - Currently, we are still actively engaged with our provider. An investigation is still ongoing to troubleshoot and rectify the service. Please expect more updates as they become available. .
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - Asia-Pacific (SG) & EMEA (ML); Network Edge - EMEA (ML) & Asia-Pacific (SG)]

Apr 19, 2024 - 21:10 UTC
Update - Equinix SMC monitored that one of Equinix Fabric backbone provider links between APAC and EMEA flapped and recovered within a minute. No service impact as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - EMEA (ML) & Asia-Pacific (SG); Network Edge - EMEA (ML) & Asia-Pacific (SG)]

Apr 19, 2024 - 13:17 UTC
Identified - We are currently investigating this issue.
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - EMEA (ML) & Asia-Pacific (SG); Network Edge - EMEA (ML) & Asia-Pacific (SG)]

Apr 19, 2024 - 13:02 UTC
Update - The issue has been identified and a fix is being implemented.
2vjvx8ph9rkw

Incident Number: INC0036817
[Equinix Fabric - Americas (CH, SE); Network Edge - Americas (CH, SE)]

Apr 19, 2024 - 21:56 UTC
Identified - We are currently investigating this issue.
2vjvx8ph9rkw

Incident Number: INC0036817
[Equinix Fabric - Americas (CH, SE); Network Edge - Americas (CH, SE)]

Apr 19, 2024 - 21:41 UTC
Update - The issue has been identified and a fix is being implemented.
z02wk6dshff0

Incident Number: INC0036816
[Equinix Fabric - Americas (CL, SE); Network Edge - Americas (CL, SE)]

Apr 19, 2024 - 21:41 UTC
Identified - We are currently investigating this issue.
z02wk6dshff0

Incident Number: INC0036816
[Equinix Fabric - Americas (CL, SE); Network Edge - Americas (CL, SE)]

Apr 19, 2024 - 21:25 UTC
Update - We have recently identified a routing issue within our Equinix Internet Access network in Madrid. As a temporary solution, we have implemented a workaround to ensure uninterrupted service. We have identified the root cause of the issue and working diligently to implement a permanent resolution. .
vpft5pmt5ddb

Incident Number: INC0036798
[Equinix Internet Access / Equinix Connect - EMEA (MD)]

Apr 19, 2024 - 16:51 UTC
Identified - We are currently investigating this issue.
vpft5pmt5ddb

Incident Number: INC0036798
[Equinix Internet Access / Equinix Connect - EMEA (MD)]

Apr 19, 2024 - 16:34 UTC
Update - The issue has been identified and a fix is being implemented.
02cz931xz5k9

Incident Number: INC0036795
[Equinix Fabric - Americas (DA, HO)]

Apr 19, 2024 - 15:00 UTC
Identified - We are currently investigating this issue.
02cz931xz5k9

Incident Number: INC0036795
[Equinix Fabric - Americas (DA, HO)]

Apr 19, 2024 - 14:45 UTC
Update - The issue has been identified and a fix is being implemented.
r3ttb1ngxc90

Incident Number: INC0036788
[Equinix Fabric - EMEA (IL, SO)]

Apr 19, 2024 - 14:01 UTC
Identified - We are currently investigating this issue.
r3ttb1ngxc90

Incident Number: INC0036788
[Equinix Fabric - EMEA (IL, SO)]

Apr 19, 2024 - 13:46 UTC
Update - The issue has been identified and a fix is being implemented.
qhm2xpy174mv

Incident Number: INC0036763
[Metro Connect - Asia-Pacific (MB)]

Apr 19, 2024 - 08:28 UTC
Identified - We are currently investigating this issue.
qhm2xpy174mv

Incident Number: INC0036763
[Metro Connect - Asia-Pacific (MB)]

Apr 19, 2024 - 08:13 UTC
Update - The issue has been identified and a fix is being implemented.
9ltsw6677dcg

Incident Number: INC0036741
[Equinix Internet Access / Equinix Connect - AMER (DA, HO)]

Apr 19, 2024 - 06:12 UTC
Identified - We are currently investigating this issue.
9ltsw6677dcg

Incident Number: INC0036741
[Equinix Internet Access / Equinix Connect - AMER (DA, HO)]

Apr 19, 2024 - 05:56 UTC
Update - The issue has been identified and a fix is being implemented.
5s7f6rkz318h

Incident Number: INC0036697
[Equinix Fabric - EMEA (PA)]

Apr 19, 2024 - 02:15 UTC
Identified - We are currently investigating this issue.
5s7f6rkz318h

Incident Number: INC0036697
[Equinix Fabric - EMEA (PA)]

Apr 19, 2024 - 02:00 UTC
Update - The issue has been identified and a fix is being implemented.
1ryyh2dxnyjt

Incident Number: INC0036683
[Equinix Fabric - Asia-Pacific (MB)]

Apr 18, 2024 - 23:49 UTC
Identified - We are currently investigating this issue.
1ryyh2dxnyjt

Incident Number: INC0036683
[Equinix Fabric - Asia-Pacific (MB)]

Apr 18, 2024 - 23:35 UTC
Update - The issue has been identified and a fix is being implemented.
8sqqr972f2p8

Incident Number: INC0036619
[Equinix Fabric - Asia-Pacific (MB)]

Apr 18, 2024 - 08:56 UTC
Identified - We are currently investigating this issue.
8sqqr972f2p8

Incident Number: INC0036619
[Equinix Fabric - Asia-Pacific (MB)]

Apr 18, 2024 - 08:38 UTC
Update - The issue has been identified and a fix is being implemented.
f6r6nv462sf2

Incident Number: INC0036419
[Equinix Internet Access / Equinix Connect - EMEA (PA)]

Apr 17, 2024 - 05:38 UTC
Identified - We are currently investigating this issue.
f6r6nv462sf2

Incident Number: INC0036419
[Equinix Internet Access / Equinix Connect - EMEA (PA)]

Apr 17, 2024 - 05:20 UTC
Update - The issue has been identified and a fix is being implemented.
6pf9mf179hf6

Incident Number: INC0036243
[Metro Connect - Asia-Pacific (TY)]

Apr 16, 2024 - 02:46 UTC
Identified - We are currently investigating this issue.
6pf9mf179hf6

Incident Number: INC0036243
[Metro Connect - Asia-Pacific (TY)]

Apr 16, 2024 - 02:29 UTC
Update - The network incident has been resolved and services returned to normal on 08-SEP-2023 05:40 Site Local Time.

This is the final update for the incident.
zntg6sb5s8yy

Incident Number: TBD
[Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Network Edge - Americas (NY); Metro Connect - Americas (NY); Equinix Fabric - Americas (NY)]

Apr 10, 2024 - 16:34 UTC
Investigating - Engineers are currently providing optical support in the NY Metro. A technician accidentally unplugged the wrong circuit, and services may have experienced a brief downtime.
Incident Number: TBD
[Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Network Edge - Americas (NY); Metro Connect - Americas (NY); Equinix Fabric - Americas (NY)]

Apr 10, 2024 - 16:22 UTC
Update - Equinix Fabric backbone link between APAC and AMER remained down due to subsea cable fault and the tentative ETR provided by our provider is on the 30th of May, 2024. Please kindly note that tentative ETR may change due to weather conditions at the trouble point and other circumstances..
vs7jvvr99tcz

Incident Number: INC0033512
[Equinix Fabric - Americas (LA) & Asia-Pacific (SG)]

Apr 13, 2024 - 03:27 UTC
Update - SMC confirmed that there is no service impact as traffic should automatically reroute to alternate link. The provider has acknowledged the report and investigation is ongoing to determine the root cause. .
vs7jvvr99tcz

Incident Number: INC0033512
[Equinix Fabric - Americas (LA) & Asia-Pacific (SG)]

Mar 29, 2024 - 15:20 UTC
Identified - We are currently investigating this issue.
vs7jvvr99tcz

Incident Number: INC0033512
[Equinix Fabric - Americas (LA) & Asia-Pacific (SG)]

Mar 29, 2024 - 14:59 UTC
Update - The issue has been identified and a fix is being implemented.
mzrc288gc1qy

Incident Number: INC0035992
[Equinix Fabric - Asia-Pacific (TY)]

Apr 12, 2024 - 17:04 UTC
Identified - We are currently investigating this issue.
mzrc288gc1qy

Incident Number: INC0035992
[Equinix Fabric - Asia-Pacific (TY)]

Apr 12, 2024 - 16:52 UTC
Update - The issue has been identified and a fix is being implemented.
w7b1wh0gqbgm

Incident Number: INC0035902
[Equinix Fabric - EMEA (HH)]

Apr 12, 2024 - 02:48 UTC
Identified - We are currently investigating this issue.
w7b1wh0gqbgm

Incident Number: INC0035902
[Equinix Fabric - EMEA (HH)]

Apr 12, 2024 - 02:37 UTC
Update - The issue has been identified and a fix is being implemented.
7y867hq64cbz

Incident Number: INC0035865
[Metro Connect - EMEA (HE)]

Apr 11, 2024 - 20:56 UTC
Identified - We are currently investigating this issue.
7y867hq64cbz

Incident Number: INC0035865
[Metro Connect - EMEA (HE)]

Apr 11, 2024 - 20:45 UTC
Update - The issue has been identified and a fix is being implemented.
wgj5lyd92x5l

Incident Number: INC0035180
[Equinix Fabric - EMEA (DB)]

Apr 07, 2024 - 01:59 UTC
Identified - We are currently investigating this issue.
wgj5lyd92x5l

Incident Number: INC0035180
[Equinix Fabric - EMEA (DB)]

Apr 07, 2024 - 01:47 UTC
Update - Equinix Fabric backbone link between APAC and EMEA remained down due to subsea cable fault. According to provider, cable ship is mobilized for the repair operations. Tentative repair window is 6 May to 13 May, subject to permit approval and Red Sea situation. SMC will provide significant updates as they are available..
gk386q6x5qlr

Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]

Apr 06, 2024 - 04:18 UTC
Update - From the previous update, there is a tentative repair between 04/12 to 04/19.
gk386q6x5qlr

Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]

Mar 29, 2024 - 15:03 UTC
Update - Equinix Fabric backbone link between APAC and EMEA remained down due to subsea cable fault. The cable ship is scheduled to arrive at the repair ground on 12 April to initiate subsea cable repair operations. Final jointing and releasing of the final bight onto the seabed are expected to be completed tentatively by 19 April. .
gk386q6x5qlr

Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]

Mar 06, 2024 - 03:04 UTC
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between APAC and EMEA went down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
gk386q6x5qlr

Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]

Feb 24, 2024 - 10:32 UTC
Identified - We are currently investigating this issue.
gk386q6x5qlr

Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]

Feb 24, 2024 - 10:16 UTC
Update - The issue has been identified and a fix is being implemented.
jy0fsmplrlj6

Incident Number: INC0034674
[Equinix Fabric - Asia-Pacific (HK, SL); Network Edge - Asia-Pacific (HK)]

Apr 03, 2024 - 04:17 UTC
Identified - We are currently investigating this issue.
jy0fsmplrlj6

Incident Number: INC0034674
[Network Edge - Asia-Pacific (HK); Equinix Fabric - Asia-Pacific (HK, SL)]

Apr 03, 2024 - 04:01 UTC
Update - The issue has been identified and a fix is being implemented.
2g1r6np67n3b

Incident Number: INC0034462
[Equinix Internet Access / Equinix Connect - AMER (SV)]

Apr 02, 2024 - 00:03 UTC
Identified - We are currently investigating this issue.
2g1r6np67n3b

Incident Number: INC0034462
[Equinix Internet Access / Equinix Connect - AMER (SV)]

Apr 01, 2024 - 23:50 UTC
Update - The issue has been identified and a fix is being implemented.
p3mshvg7c878

Incident Number: INC0034385
[Equinix Internet Access / Equinix Connect - AMER (PH)]

Apr 01, 2024 - 10:06 UTC
Identified - We are currently investigating this issue.
p3mshvg7c878

Incident Number: INC0034385
[Equinix Internet Access / Equinix Connect - AMER (PH)]

Apr 01, 2024 - 09:53 UTC
Update - The issue has been identified and a fix is being implemented.
4t9403d45r4g

Incident Number: INC0030521
[Equinix Fabric - Americas (DC)]

Mar 02, 2024 - 03:43 UTC
Identified - We are currently investigating this issue.
4t9403d45r4g

Incident Number: INC0030521
[Equinix Fabric - Americas (DC)]

Mar 02, 2024 - 03:30 UTC