Welcome to Equinix service availability status page.

To view all notifications, log in to the Equinix Customer Portal. If you are experiencing an outage, log a trouble ticket or contact the Global Support Desk.

Investigating - Current Service Impact: Loss of redundancy for ECX and MC customers in the SK Metro.
Incident Number: 5-219441143303
[Equinix Fabric - EMEA (SK); Metro Connect - EMEA (SK)]

Aug 8, 08:10 UTC
Investigating - Equinix SMC has reported an issue on Metro Connect.
Incident Number: 5-219385868491
[Metro Connect - Asia-Pacific (SG)]

Aug 5, 03:21 UTC
Identified - Latest Update: Our backbone provider confirmed the circuit is affected by a fiber break and restoration details are yet to be determined.

Next Action: We will continue to follow up with the backbone provider for the estimated restoration date.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]

Aug 3, 08:02 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and LA is currently down.
Incident Number: 5-219113639029
[Equinix Fabric - Asia-Pacific (HK)]

Jul 27, 03:44 UTC
Identified - SMC monitored that one of Equinix Fabric backbone provider links between MI1 and AT1 is currently down.
Incident Number: 5-217630812766
[Equinix Fabric - Americas (AT)]

Jun 24, 17:02 UTC
Update - Internal Incident only.
Incident Number: 5-217170883218
[Network Edge - EMEA (LD)]

Jun 14, 04:12 UTC
Identified - Internal
Incident Number: 5-217170883218
[Network Edge - EMEA (LD)]

Jun 10, 18:05 UTC
Identified - SMC monitored that one of Equinix Fabric backbone provider links between MI1 and AT1 is currently down.
Incident Number: 5-217630812766
[Equinix Fabric - Americas (AT)]

Jun 11, 20:44 UTC
Update - Please be advised that our provider has detected a trouble in the field and they are working to assign a technician for dispatch. We continue to escalate with our provider in order for a faster resolution. No ETA has been provided as of yet.
Incident Number: 5-217630812766
[Equinix Fabric - Americas (AT)]

Jun 11, 12:03 UTC
Update - SMC is actively following up with the Service Provider to dispatch and troubleshoot circuits from site.
Incident Number: 5-217630812766
[Equinix Fabric - Americas (AT)]

Jun 9, 00:42 UTC
Update - Equinix SMC is still working with Service Provider and onsite teams to bring the circuit back up.
Incident Number: 5-217630812766
[Equinix Fabric - Americas (AT)]

Jun 8, 17:21 UTC
Update - Equinix SMC is actively following up with Backbone circuit provider to get the issues addressed. We opened new case with to have a new resource assigned and work to resolve circuit issues.
Incident Number: 5-217630812766
[Equinix Fabric - Americas (AT)]

Jun 7, 22:37 UTC
Identified - Please be advised that our provider is still investigating and isolating the trouble. They have referred the case over to their Local Access Provider for further isolation. No ETA has been provided as of now.
Incident Number: 5-217630812766
[Equinix Fabric - Americas (AT)]

Jun 5, 12:55 UTC
Investigating - SMC monitored that one of Equinix Fabric backbone provider links between MI1 and AT1 is currently down.
Incident Number: 5-217630812766
[Equinix Fabric - Americas (AT)]

May 31, 18:16 UTC
Identified - Internal
Incident Number: 5-217170883218
[Network Edge - EMEA (LD)]

May 30, 08:38 UTC
Update - Current Service Impact: None

Latest update: SMC has not received an update from local IBX Team.

Next Action: SMC is still waiting for update.
Incident Number: 5-217432347720
[Equinix Fabric - EMEA (MA); Equinix Connect - EMEA (MA); Internet Exchange - EMEA (MA); Metro Connect - EMEA (MA)]

May 27, 05:06 UTC
Update - Current Service Impact: None

Latest update: Load was transferred back to utility source. IBX is still working with vendor with battery replacement.

Next Action: We are awaiting further updates from MA1 IBX team
Incident Number: 5-217432347720
[Internet Exchange - EMEA (MA); Metro Connect - EMEA (MA); Equinix Fabric - EMEA (MA); Equinix Connect - EMEA (MA)]

May 24, 17:52 UTC
Update - Current Service Impact: Some EF, IX, EC, MC customers in MA Metro could have experienced an outage of their services.

Latest update: Issue is related to IBX incident 5-217434657711. Power load was transferred to generators. IBX is still investigating issue and working to resolve it.

Next Action: We are awaiting further updates from MA1 IBX team
Incident Number: 5-217432347720
[Metro Connect - EMEA (MA); Equinix Fabric - EMEA (MA); Equinix Connect - EMEA (MA); Internet Exchange - EMEA (MA)]

May 24, 10:36 UTC
Identified - Provider’s name: Equinix

Current Service Impact: Some EF, IX, EC, MC customers in MA Metro could experience an outage of their services.

Latest update: Alerts are cleared and working properly.

Next Action: We are investigating RFO with IBX
Incident Number: 5-217432347720
[Equinix Fabric - EMEA (MA); Equinix Connect - EMEA (MA); Internet Exchange - EMEA (MA); Metro Connect - EMEA (MA)]

May 24, 09:47 UTC
Investigating - Current Service Impact: All EF, IX, EC, MC customers in MA Metro could experience an outage of their services.
Incident Number: 5-217432347720
[Equinix Connect - EMEA (MA); Internet Exchange - EMEA (MA); Metro Connect - EMEA (MA); Equinix Fabric - EMEA (MA)]

May 24, 09:31 UTC
Equinix Connect - Americas Operational
90 days ago
99.99 % uptime
Today
AT - Atlanta ? Operational
90 days ago
99.99 % uptime
Today
BG - Bogota ? Operational
90 days ago
100.0 % uptime
Today
BO - Boston ? Operational
90 days ago
100.0 % uptime
Today
CH - Chicago ? Operational
90 days ago
99.92 % uptime
Today
CL - Calgary ? Operational
90 days ago
100.0 % uptime
Today
CU - Culpeper ? Operational
90 days ago
100.0 % uptime
Today
DA - Dallas ? Operational
90 days ago
99.95 % uptime
Today
DC - Washington D.C. ? Operational
90 days ago
100.0 % uptime
Today
DE - Denver ? Operational
90 days ago
100.0 % uptime
Today
HO - Houston ? Operational
90 days ago
100.0 % uptime
Today
KA - Kamloops ? Operational
90 days ago
100.0 % uptime
Today
LA - Los Angeles ? Operational
90 days ago
99.98 % uptime
Today
MI - Miami ? Operational
90 days ago
99.98 % uptime
Today
MT - Montreal ? Operational
90 days ago
100.0 % uptime
Today
MX - Mexico City ? Operational
90 days ago
100.0 % uptime
Today
NY - New York ? Operational
90 days ago
100.0 % uptime
Today
PH - Philadelphia ? Operational
90 days ago
100.0 % uptime
Today
RJ - Rio de Janeiro ? Operational
90 days ago
100.0 % uptime
Today
SE - Seattle ? Operational
90 days ago
100.0 % uptime
Today
SP - Sao Paulo ? Operational
90 days ago
99.93 % uptime
Today
SV - Silicon Valley ? Operational
90 days ago
99.98 % uptime
Today
TR - Toronto ? Operational
90 days ago
100.0 % uptime
Today
VA - Vancouver ? Operational
90 days ago
100.0 % uptime
Today
WI - Winnipeg ? Operational
90 days ago
100.0 % uptime
Today
Equinix Connect - EMEA Operational
90 days ago
99.99 % uptime
Today
AM - Amsterdam ? Operational
90 days ago
100.0 % uptime
Today
BA - Barcelona ? Operational
90 days ago
100.0 % uptime
Today
BX - Bordeaux ? Operational
90 days ago
100.0 % uptime
Today
DB - Dublin ? Operational
90 days ago
100.0 % uptime
Today
DU - Dusseldorf ? Operational
90 days ago
100.0 % uptime
Today
DX - Dubai ? Operational
90 days ago
100.0 % uptime
Today
EN - Enschede ? Operational
90 days ago
100.0 % uptime
Today
FR - Frankfurt ? Operational
90 days ago
100.0 % uptime
Today
GV - Geneva ? Operational
90 days ago
100.0 % uptime
Today
HE - Helsinki ? Operational
90 days ago
100.0 % uptime
Today
HH - Hamburg ? Operational
90 days ago
100.0 % uptime
Today
IL - Istanbul ? Operational
90 days ago
100.0 % uptime
Today
LD - London ? Operational
90 days ago
99.99 % uptime
Today
LS - Lisbon ? Operational
90 days ago
100.0 % uptime
Today
MA - Manchester ? Operational
90 days ago
99.98 % uptime
Today
MD - Madrid ? Operational
90 days ago
100.0 % uptime
Today
ML - Milan ? Operational
90 days ago
100.0 % uptime
Today
MU - Munich ? Operational
90 days ago
100.0 % uptime
Today
PA - Paris ? Operational
90 days ago
100.0 % uptime
Today
SA - Seville ? Operational
90 days ago
100.0 % uptime
Today
SK - Stockholm ? Operational
90 days ago
100.0 % uptime
Today
SO - Sofia ? Operational
90 days ago
100.0 % uptime
Today
WA - Warsaw ? Operational
90 days ago
100.0 % uptime
Today
ZH - Zurich ? Operational
90 days ago
100.0 % uptime
Today
ZW - Zwolle ? Operational
90 days ago
100.0 % uptime
Today
Equinix Connect - Asia-Pacific Operational
90 days ago
99.94 % uptime
Today
CA - Canberra ? Operational
90 days ago
100.0 % uptime
Today
HK - Hong Kong ? Operational
90 days ago
100.0 % uptime
Today
ME - Melbourne ? Operational
90 days ago
100.0 % uptime
Today
OS - Osaka ? Operational
90 days ago
100.0 % uptime
Today
PE - Perth ? Operational
90 days ago
100.0 % uptime
Today
SG - Singapore ? Operational
90 days ago
100.0 % uptime
Today
SH - Shanghai ? Operational
90 days ago
100.0 % uptime
Today
SL - Seoul ? Operational
90 days ago
100.0 % uptime
Today
SY - Sydney ? Operational
90 days ago
100.0 % uptime
Today
TY - Tokyo ? Operational
90 days ago
99.48 % uptime
Today
Equinix Fabric - Global Services Operational
90 days ago
99.91 % uptime
Today
Portal ? Operational
90 days ago
99.91 % uptime
Today
Equinix Fabric - Americas Operational