Welcome to Equinix service availability status page.

To view all notifications, log in to the Equinix Customer Portal. If you are experiencing an outage, log a trouble ticket or contact the Global Support Desk.

Update - The issue has been identified and a fix is being implemented.
xlcsljynlf3h

Incident Number: INC0041707
[Equinix Fabric - Americas (WI); Equinix Internet Access / Equinix Connect - AMER (WI)]

May 27, 2024 - 01:38 UTC
Identified - We are currently investigating this issue.
xlcsljynlf3h

Incident Number: INC0041707
[Equinix Fabric - Americas (WI); Equinix Internet Access / Equinix Connect - AMER (WI)]

May 27, 2024 - 01:20 UTC
Update - The issue has been identified and a fix is being implemented.
vgbslbq9jl6w

Incident Number: INC0041699
[Metro Connect - Americas (CH)]

May 27, 2024 - 00:45 UTC
Identified - We are currently investigating this issue.
vgbslbq9jl6w

Incident Number: INC0041699
[Metro Connect - Americas (CH)]

May 27, 2024 - 00:26 UTC
Update - The issue has been identified and a fix is being implemented.
9t7gyz1vd7j8

Incident Number: INC0041695
[Equinix Fabric - EMEA (LS, PA)]

May 26, 2024 - 23:50 UTC
Identified - We are currently investigating this issue.
9t7gyz1vd7j8

Incident Number: INC0041695
[Equinix Fabric - EMEA (LS, PA)]

May 26, 2024 - 23:32 UTC
Update - The issue has been identified and a fix is being implemented.
h0dvv44sfxls

Incident Number: INC0041693
[Network Edge - Americas (DA, DC); Equinix Fabric - Americas (DA, DC)]

May 26, 2024 - 22:22 UTC
Identified - We are currently investigating this issue.
h0dvv44sfxls

Incident Number: INC0041693
[Equinix Fabric - Americas (DA, DC); Network Edge - Americas (DA, DC)]

May 26, 2024 - 22:05 UTC
Update - The issue has been identified and a fix is being implemented.
ncn4cyyfq1nq

Incident Number: INC0041688
[Equinix Fabric - EMEA (HH, SO)]

May 26, 2024 - 19:00 UTC
Identified - We are currently investigating this issue.
ncn4cyyfq1nq

Incident Number: INC0041688
[Equinix Fabric - EMEA (HH, SO)]

May 26, 2024 - 18:42 UTC
Update - The issue has been identified and a fix is being implemented.
fjjpzsq0gyc4

Incident Number: INC0041684
[Internet Exchange - Americas (CH); Equinix Internet Access / Equinix Connect - AMER (CH)]

May 26, 2024 - 15:33 UTC
Identified - We are currently investigating this issue.
fjjpzsq0gyc4

Incident Number: INC0041684
[Equinix Internet Access / Equinix Connect - AMER (CH); Internet Exchange - Americas (CH)]

May 26, 2024 - 15:15 UTC
Update - Equinix Engineers have identified the issue with our upstream ISP and have mitigated the trouble by routing traffic through an alternate ISP. We continue to escalate with our primary ISP to repair the primary path. .
cksk0rt8ztkj

Incident Number: INC0041584
[Equinix Internet Access / Equinix Connect - AMER (CH)]

May 25, 2024 - 01:46 UTC
Update - The issue has been identified and a fix is being implemented.
cksk0rt8ztkj

Incident Number: INC0041584
[Equinix Internet Access / Equinix Connect - AMER (CH)]

May 24, 2024 - 23:53 UTC
Identified - We are currently investigating this issue.
cksk0rt8ztkj

Incident Number: INC0041584
[Equinix Internet Access / Equinix Connect - AMER (CH)]

May 24, 2024 - 23:37 UTC
Update - The issue has been identified and a fix is being implemented.
np0l98ygl4j4

Incident Number: INC0041683
[Equinix Internet Access / Equinix Connect - AMER (MI)]

May 26, 2024 - 14:40 UTC
Identified - We are currently investigating this issue.
np0l98ygl4j4

Incident Number: INC0041683
[Equinix Internet Access / Equinix Connect - AMER (MI)]

May 26, 2024 - 14:22 UTC
Update - The issue has been identified and a fix is being implemented.
2mqkb2q3xg3b

Incident Number: INC0041670
[Equinix Fabric - Americas (LA)]

May 26, 2024 - 11:09 UTC
Identified - We are currently investigating this issue.
2mqkb2q3xg3b

Incident Number: INC0041670
[Equinix Fabric - Americas (LA)]

May 26, 2024 - 10:51 UTC
Update - The issue has been identified and a fix is being implemented.
xmwlwzrwphkz

Incident Number: INC0041656
[Equinix Fabric - EMEA (LD); Network Edge - EMEA (LD)]

May 26, 2024 - 07:45 UTC
Identified - We are currently investigating this issue.
xmwlwzrwphkz

Incident Number: INC0041656
[Equinix Fabric - EMEA (LD); Network Edge - EMEA (LD)]

May 26, 2024 - 07:28 UTC
Update - The issue has been identified and a fix is being implemented.
x7l040dp122r

Incident Number: INC0041652
[Equinix Fabric - Americas (CL, SE); Network Edge - Americas (CL, SE)]

May 26, 2024 - 06:39 UTC
Identified - We are currently investigating this issue.
x7l040dp122r

Incident Number: INC0041652
[Equinix Fabric - Americas (CL, SE); Network Edge - Americas (CL, SE)]

May 26, 2024 - 06:22 UTC
Update - The issue has been identified and a fix is being implemented.
8s94bmdjsg3d

Incident Number: INC0041649
[Equinix Fabric - Americas (TR); Network Edge - Americas (TR)]

May 26, 2024 - 06:06 UTC
Identified - We are currently investigating this issue.
8s94bmdjsg3d

Incident Number: INC0041649
[Equinix Fabric - Americas (TR); Network Edge - Americas (TR)]

May 26, 2024 - 05:49 UTC
Update - The issue has been identified and a fix is being implemented.
48hlhsxmyg8l

Incident Number: INC0041611
[Metro Connect - Asia-Pacific (HK)]

May 25, 2024 - 11:21 UTC
Identified - We are currently investigating this issue.
48hlhsxmyg8l

Incident Number: INC0041611
[Metro Connect - Asia-Pacific (HK)]

May 25, 2024 - 11:05 UTC
Update - Equinix detected connection to CSP flapped and recovered.
There is service impact to customers which has virtual connections (VC) without redundancy.
Equinix is coordinating with the affected CSP for further investigation..
wblrz2j7j0q1

Incident Number: INC0041597
[Equinix Fabric - Asia-Pacific (MB)]

May 25, 2024 - 04:44 UTC
Identified - We are currently investigating this issue.
wblrz2j7j0q1

Incident Number: INC0041597
[Equinix Fabric - Asia-Pacific (MB)]

May 25, 2024 - 04:28 UTC
Update - As communicated via incident INC0029818, no further incident notification will be sent through this ticket and all updates related to APAC-EMEA subsea cable fault will be sent through this main ticket INC0029818.

We thank you for your patience and understanding on this matter..
hjklj9skdjpj

Incident Number: INC0041386
[Equinix Fabric - EMEA (GV) & Asia-Pacific (MB); Network Edge - EMEA (GV)]

May 24, 2024 - 10:02 UTC
Update - SMC observed flaps on inter-region circuit between EMEA and APAC. We are working with provider to determine RFO..
hjklj9skdjpj

Incident Number: INC0041386
[Equinix Fabric - Asia-Pacific (MB) & EMEA (GV); Network Edge - EMEA (GV)]

May 23, 2024 - 13:03 UTC
Identified - We are currently investigating this issue.
hjklj9skdjpj

Incident Number: INC0041386
[Equinix Fabric - EMEA (GV) & Asia-Pacific (MB); Network Edge - EMEA (GV)]

May 23, 2024 - 12:46 UTC
Update - The issue has been identified and a fix is being implemented.
nb264c4k5kgq

Incident Number: INC0041261
[Metro Connect - EMEA (MA)]

May 22, 2024 - 19:15 UTC
Identified - We are currently investigating this issue.
nb264c4k5kgq

Incident Number: INC0041261
[Metro Connect - EMEA (MA)]

May 22, 2024 - 18:58 UTC
Update - As communicated via incident INC0029818, no further incident notification will be sent through this ticket and all updates related to APAC-EMEA subsea cable fault will be sent through this main ticket INC0029818.

We thank you for your patience and understanding on this matter..
23yzwb1vndn2

Incident Number: INC0040725
[Equinix Fabric - EMEA (LD) & Asia-Pacific (SG); Network Edge - EMEA (LD) & Asia-Pacific (SG)]

May 23, 2024 - 13:18 UTC
Update - The newly acquired link (via SG-LD) is monitored to be stable for the last 3 days, however, further adjustments are required within the vendor’s network to support stability. Traffic between APAC and EMEA remains via alternate paths. Customer may continue to observe increase in latency. One of the direct links (SMW-5) are expected to restore by 30-May-2024.
We will continue to provide update as significant changes occur..
23yzwb1vndn2

Incident Number: INC0040725
[Network Edge - Asia-Pacific (SG) & EMEA (LD); Equinix Fabric - EMEA (LD) & Asia-Pacific (SG)]

May 22, 2024 - 07:01 UTC
Update - SMC observed very short flap on inter-region link EMEA - APAC. We are investigating issue with our provider..
23yzwb1vndn2

Incident Number: INC0040725
[Equinix Fabric - EMEA (LD) & Asia-Pacific (SG); Network Edge - EMEA (LD) & Asia-Pacific (SG)]

May 17, 2024 - 14:34 UTC
Update - The issue has been identified and a fix is being implemented.
23yzwb1vndn2

Incident Number: INC0040725
[Equinix Fabric - EMEA (LD) & Asia-Pacific (SG); Network Edge - EMEA (LD) & Asia-Pacific (SG)]

May 17, 2024 - 13:46 UTC
Identified - We are currently investigating this issue.
23yzwb1vndn2

Incident Number: INC0040725
[Equinix Fabric - EMEA (LD) & Asia-Pacific (SG); Network Edge - EMEA (LD) & Asia-Pacific (SG)]

May 17, 2024 - 13:30 UTC
Update - As communicated last 22-May-2024 via Incident INC0040725,the newly acquired link (via SG-LD) is monitored to be stable for the past few days, however, further adjustments are required within the vendor’s network to support stability. Traffic between APAC and EMEA remains via alternate paths. Customer may continue to observe increase in latency.

Estimated time of restoration (ETR) for the impacted subsea cables:
AAE-1: Tentative repair schedule has been moved to 18-June 2024 until 25-June 2024. Subject to change based on any modifications to permit acquisition timelines from the relevant authorities.
SMW-5: Repair will be from 23-May-2024 until 30-May-2024.

The related incidents (INC0036779 and INC0040725) will only be kept open internally for tracking purposes and succeeding updates will be sent through this incident INC0029818 as significant changes occur.

We thank you for your patience and understanding on this matter..
gk386q6x5qlr

Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]

May 23, 2024 - 13:02 UTC
Update - Equinix has acquired additional capacity through alternative operational subsea routes to alleviate the current latency issues. Testing has been completed and the new circuit has been monitored to be stable for the past 24 hours.

Estimated time of restoration (ETR) for the impacted subsea cables:
AAE-1: Tentative repair schedule has been moved to 7-June 2024
SMW-5: The carrier responsible for this system have gotten from Cable Ship AE the draft SMW5 S1.5.1 repair operation. Repair will be from 23-May-2024 till 30-May-2024 tentatively, conditional upon permit approval and cable ship availability.

We will continue to provide updates as significant changes occur..
gk386q6x5qlr

Incident Number: INC0029818
[Equinix Fabric - Asia-Pacific (SG) & EMEA (GV); Network Edge - EMEA (GV) & Asia-Pacific (SG)]

May 06, 2024 - 02:23 UTC
Update - Due to location of where the repair is needed, the expected repair operations are to commence on May 23rd 2024 to May 30th 2024.
If the date is to change due to external delays, that timeframe will be shared.
Since the circuit has been down other options have been explored such as adding a third cable but did not appear to be a viable option at this time.
The Equinix Service Management Center will continue to provide updates as significant development occurs..
gk386q6x5qlr

Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]

Apr 29, 2024 - 19:09 UTC
Update - Equinix Fabric backbone link between APAC and EMEA remained down due to subsea cable fault. According to provider, cable ship is mobilized for the repair operations. Tentative repair window is 6 May to 13 May, subject to permit approval and Red Sea situation. SMC will provide significant updates as they are available..
gk386q6x5qlr

Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]

Apr 06, 2024 - 04:18 UTC
Update - From the previous update, there is a tentative repair between 04/12 to 04/19.
gk386q6x5qlr

Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]

Mar 29, 2024 - 15:03 UTC
Update - Equinix Fabric backbone link between APAC and EMEA remained down due to subsea cable fault. The cable ship is scheduled to arrive at the repair ground on 12 April to initiate subsea cable repair operations. Final jointing and releasing of the final bight onto the seabed are expected to be completed tentatively by 19 April. .
gk386q6x5qlr

Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]

Mar 06, 2024 - 03:04 UTC
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between APAC and EMEA went down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
gk386q6x5qlr

Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]

Feb 24, 2024 - 10:32 UTC
Identified - We are currently investigating this issue.
gk386q6x5qlr

Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]

Feb 24, 2024 - 10:16 UTC
Update - As communicated via incident INC0029818, no further incident notification will be sent through this ticket and all updates related to APAC-EMEA subsea cable fault will be sent through this main ticket INC0029818.

We thank you for your patience and understanding on this matter..
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - EMEA (ML) & Asia-Pacific (SG); Network Edge - EMEA (ML) & Asia-Pacific (SG)]

May 23, 2024 - 13:02 UTC
Update - Equinix has acquired additional capacity through alternative operational subsea routes to alleviate the current latency issues. Testing has been completed and the new circuit has been monitored to be stable for the past 24 hours.
Estimated time of restoration (ETR) for the impacted subsea cables:
AAE-1: Tentative repair schedule has been moved to 7-June 2024
SMW-5: The carrier responsible for this system have gotten from Cable Ship AE the draft SMW5 S1.5.1 repair operation. Repair will be from 23-May-2024 till 30-May-2024 tentatively, conditional upon permit approval and cable ship availability.
We will continue to provide updates as significant changes occur..
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - EMEA (ML) & Asia-Pacific (SG); Network Edge - Asia-Pacific (SG) & EMEA (ML)]

May 06, 2024 - 02:24 UTC
Update - Equinix staff has engaged with two providers to provide additional bandwidth and reduce latency between EMEA-APAC. We determined that the first option, which involved temporary shared capacity, could not reliably be placed in service in the nearest term. We are continuing our diligent work with the second provider, which would enable dedicated capacity.

Rest assured, the Equinix team is working diligently to enable this option for our customers as we believe it is the most viable and reliable course of action. We expect this solution to come online in the next 5-7 business days.

Lastly, we have updates on the subsea cable repairs.

AAE1: The estimated time of resolution (ETR) is May 23.

SMW-5: The Indonesian government has issued the necessary permits, and we are currently waiting for the ETR.

We appreciate your patience and understanding throughout this process. .
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - EMEA (ML) & Asia-Pacific (SG); Network Edge - Asia-Pacific (SG) & EMEA (ML)]

Apr 30, 2024 - 01:27 UTC
Update - Due to location of where the repairs is needed, the expected repair operations are to commence on May 23rd 2024 to May 30th 2024.
If the date is to change due to external delays, that timeframe will be shared.
Since the circuit has been down other options have been explored such as adding a third cable but did not appear to be a viable option at this time.
The Equinix Service Management Center will continue to provide updates as significant development occurs..
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - EMEA (ML) & Asia-Pacific (SG); Network Edge - EMEA (ML) & Asia-Pacific (SG)]

Apr 29, 2024 - 19:09 UTC
Update - There are no significant updates to report at this time. All activities continue to progress to restore service as quickly as possible.
We will continue to provide updates every 24 hours or sooner as significant developments occur


.
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - EMEA (ML) & Asia-Pacific (SG); Network Edge - EMEA (ML) & Asia-Pacific (SG)]

Apr 25, 2024 - 23:10 UTC
Update - There are no significant updates to report at this time. All activities continue to progress to restore service as quickly as possible.
We will continue to provide updates every 24 hours or sooner as significant developments occur..
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - EMEA (ML) & Asia-Pacific (SG); Network Edge - EMEA (ML) & Asia-Pacific (SG)]

Apr 25, 2024 - 00:30 UTC
Update - Our services are currently experiencing latency issues due to two separate subsea fiber cuts on segments between EMEA and APAC. These fiber segments are integral to our network infrastructure, and the disruption may be impacting the performance of our services for some of our customers since the EMEA to APAC traffic is currently routed through AMER.
On February 2, 2024, an outage occurred on one of our two paths connecting EMEA and APAC due to a subsea fiber disruption on the AAE-1 cable route. We are currently working to restore the path, and the provider has estimated a repair date of May 13.
On April 19, 2024, the second path connecting EMEA and APAC encountered an outage due to a subsea fiber disruption on the SMW-5 cable route. The carrier responsible for this system is currently undergoing the permit process for repairs in Indonesian waters. This process may take up to 4 weeks for approval. Therefore, the activity for the restoration of the cable could potentially commence around the third or fourth week of May 2024.
Given these timelines, Equinix has initiated the process of acquiring additional capacity through alternative operational subsea routes to alleviate the current latency issues. Once handover dates are finalized and testing is scheduled, we will be able to provide confirmation regarding the dates and timing for completing the capacity turn-ups.
We will continue to provide updates every 24 hours or sooner as significant changes occur..
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - EMEA (ML) & Asia-Pacific (SG); Network Edge - EMEA (ML) & Asia-Pacific (SG)]

Apr 24, 2024 - 02:36 UTC
Update - Our fiber provider has begun the repair permit process for Indonesian waters. It could take up to 4 weeks for the permit to be processed.
Therefore, the activity for the restoration of the cable could potentially commence around the third or fourth week of May 2024.
As we await further details regarding the repair, our engineering team is actively exploring alternative restoration solutions to expedite the resolution process.
We will continue to provide updates every 24 hours or sooner as significant developments occur..
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - EMEA (ML) & Asia-Pacific (SG); Network Edge - EMEA (ML) & Asia-Pacific (SG)]

Apr 23, 2024 - 01:39 UTC
Update - Equinix continues awaiting estimated time of restoration (ETR) information from our supplier. In the meantime, our engineering team is actively exploring alternative restoration solutions to expedite the resolution process.
We will provide updates every 24 hours or sooner as meaningful.
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - EMEA (ML) & Asia-Pacific (SG); Network Edge - EMEA (ML) & Asia-Pacific (SG)]

Apr 22, 2024 - 00:11 UTC
Update - Equinix staff continues to investigate alternative options due to the vendor-operated subsea fiber cuts between EMEA and APAC. Currently, both of our 100G routes between EMEA and APAC are impacted, and traffic is being routed through AMER, resulting in latency for some impacted customers. Restoration of one of the 100G routes is expected May 13, with no set restore date for the second.
To accelerate the restoration of reliable services for your operations, we are diligently working to acquire supplemental bandwidth through alternative sources. Based on the information we have today, we unfortunately do not expect to restore services to optimal operations for 7-10 days.
We will provide updates every 24 hours or sooner as meaningful progress is made..
y6xhjz1l69tj

Incident Number: INC0036779
[Network Edge - EMEA (ML) & Asia-Pacific (SG); Equinix Fabric - Asia-Pacific (SG) & EMEA (ML)]

Apr 20, 2024 - 23:55 UTC
Update - As the impact on our services is significant and we have not received an estimated time of resolution (ETR) from the fiber vendor, the Equinix SMC Team has escalated the issue to the highest level in the escalation matrix. We will ensure to provide you with updates as soon as they become available..
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - EMEA (ML) & Asia-Pacific (SG); Network Edge - EMEA (ML) & Asia-Pacific (SG)]

Apr 20, 2024 - 10:43 UTC
Update - Our services are currently experiencing latency issues due to a subsea fiber cut on a segment between EMEA and APAC. This fiber segment is integral to our network infrastructure, and the disruption may be impacting the performance of our services for some of our customers since the EMEA to APAC traffic is currently routed through AMER.

The fiber cut was identified by our fiber vendor, and unfortunately, at this time, they have provided us with no estimated time for resolution. We understand the importance of reliable and high-performing services to your operations, and we are actively working with our vendor to expedite the resolution process.

Please rest assured that our team is dedicated to minimizing the impact of this incident on your business. We will continue to monitor the situation closely and provide you with updates as soon as they become available..
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - EMEA (ML) & Asia-Pacific (SG); Network Edge - EMEA (ML) & Asia-Pacific (SG)]

Apr 19, 2024 - 23:13 UTC
Update - Currently, we are still actively engaged with our provider. An investigation is still ongoing to troubleshoot and rectify the service. Please expect more updates as they become available. .
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - Asia-Pacific (SG) & EMEA (ML); Network Edge - EMEA (ML) & Asia-Pacific (SG)]

Apr 19, 2024 - 21:10 UTC
Update - Equinix SMC monitored that one of Equinix Fabric backbone provider links between APAC and EMEA flapped and recovered within a minute. No service impact as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - EMEA (ML) & Asia-Pacific (SG); Network Edge - EMEA (ML) & Asia-Pacific (SG)]

Apr 19, 2024 - 13:17 UTC
Identified - We are currently investigating this issue.
y6xhjz1l69tj

Incident Number: INC0036779
[Equinix Fabric - EMEA (ML) & Asia-Pacific (SG); Network Edge - EMEA (ML) & Asia-Pacific (SG)]

Apr 19, 2024 - 13:02 UTC
Update - The issue has been identified and a fix is being implemented.
4wkyblsgzjhy

Incident Number: INC0041343
[Metro Connect - Americas (DA, HO)]

May 23, 2024 - 05:37 UTC
Identified - We are currently investigating this issue.
4wkyblsgzjhy

Incident Number: INC0041343
[Metro Connect - Americas (DA, HO)]

May 23, 2024 - 05:20 UTC
Update - The issue has been identified and a fix is being implemented.
fhncn4srnt8s

Incident Number: INC0041329
[Equinix Internet Access / Equinix Connect - APAC (MB)]

May 23, 2024 - 04:48 UTC
Identified - We are currently investigating this issue.
fhncn4srnt8s

Incident Number: INC0041329
[Equinix Internet Access / Equinix Connect - APAC (MB)]

May 23, 2024 - 04:33 UTC
Update - The issue has been identified and a fix is being implemented.
wttnghdgns8c

Incident Number: INC0041288
[Metro Connect - Americas (DA)]

May 22, 2024 - 23:21 UTC
Identified - We are currently investigating this issue.
wttnghdgns8c

Incident Number: INC0041288
[Metro Connect - Americas (DA)]

May 22, 2024 - 23:03 UTC
Update - The issue has been identified and a fix is being implemented.
pzx0nml0y33s

Incident Number: INC0041153
[Network Edge - Asia-Pacific (SG); Equinix Fabric - Asia-Pacific (SG)]

May 22, 2024 - 02:59 UTC
Identified - We are currently investigating this issue.
pzx0nml0y33s

Incident Number: INC0041153
[Equinix Fabric - Asia-Pacific (SG); Network Edge - Asia-Pacific (SG)]

May 22, 2024 - 02:42 UTC
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between APAC and EMEA flapped and recovered within a minute. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
nfh7z1w1sjr1

Incident Number: INC0041067
[Equinix Fabric - Asia-Pacific (MB) & EMEA (ML); Network Edge - EMEA (ML)]

May 21, 2024 - 11:01 UTC
Update - The issue has been identified and a fix is being implemented.
nfh7z1w1sjr1

Incident Number: INC0041067
[Network Edge - EMEA (ML); Equinix Fabric - Asia-Pacific (MB) & EMEA (ML)]

May 21, 2024 - 10:41 UTC
Identified - We are currently investigating this issue.
nfh7z1w1sjr1

Incident Number: INC0041067
[Equinix Fabric - Asia-Pacific (MB) & EMEA (ML); Network Edge - EMEA (ML)]

May 21, 2024 - 10:24 UTC
Update - The issue has been identified and a fix is being implemented.
rh7z71fr2y3s

Incident Number: INC0040210
[Equinix Fabric - Americas (SV)]

May 14, 2024 - 16:52 UTC
Identified - We are currently investigating this issue.
rh7z71fr2y3s

Incident Number: INC0040210
[Equinix Fabric - Americas (SV)]

May 14, 2024 - 16:35 UTC
Update - The issue has been identified and a fix is being implemented.
8bwjv6jbvxpc

Incident Number: INC0030545
[Equinix Fabric - Americas (SV)]

Mar 02, 2024 - 11:09 UTC
Identified - We are currently investigating this issue.
8bwjv6jbvxpc

Incident Number: INC0030545
[Equinix Fabric - Americas (SV)]

Mar 02, 2024 - 10:56 UTC
Update - The issue has been identified and a fix is being implemented.
t0ngwkgmkb2c

Incident Number: INC0041020
[Equinix Internet Access / Equinix Connect - AMER (VA)]

May 21, 2024 - 02:11 UTC
Identified - We are currently investigating this issue.
t0ngwkgmkb2c

Incident Number: INC0041020
[Equinix Internet Access / Equinix Connect - AMER (VA)]

May 21, 2024 - 01:57 UTC
Update - The issue has been identified and a fix is being implemented.
jw96wfmcp457

Incident Number: INC0040968
[Equinix Fabric - Americas (TR)]

May 20, 2024 - 05:54 UTC
Identified - We are currently investigating this issue.
jw96wfmcp457

Incident Number: INC0040968
[Equinix Fabric - Americas (TR)]

May 20, 2024 - 05:36 UTC
Update - The issue has been identified and a fix is being implemented.
6nzmxmjwzln1

Incident Number: INC0040810
[Metro Connect - Americas (SV)]

May 18, 2024 - 03:41 UTC
Identified - We are currently investigating this issue.
6nzmxmjwzln1

Incident Number: INC0040810
[Metro Connect - Americas (SV)]

May 18, 2024 - 03:25 UTC
Update - The issue has been identified and a fix is being implemented.
4gd7lvchc9k6

Incident Number: INC0040809
[Equinix Internet Access / Equinix Connect - AMER (TR)]

May 18, 2024 - 02:53 UTC
Identified - We are currently investigating this issue.
4gd7lvchc9k6

Incident Number: INC0040809
[Equinix Internet Access / Equinix Connect - AMER (TR)]

May 18, 2024 - 02:36 UTC