Welcome to Equinix service availability status page.

To view all notifications, log in to the Equinix Customer Portal. If you are experiencing an outage, log a trouble ticket or contact the Global Support Desk.

Identified - Latest Update: Provider has advised that an on-going issue is causing intermittent flapping on the Fabric backbone link. A provider maintenance has been conducted to fix the root cause of this issue. Fabric backbone link remained stable since it recovered on 28 March at 2:18 hrs site local time. Investigation with provider will continue to confirm permanent fix is completed.
Incident Number: 5-225231368971
[Equinix Fabric - Asia-Pacific (PE)]

Mar 30, 2023 - 22:12 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between SY and PE flapped and recovered within 10 minutes.
Incident Number: TBD
[Equinix Fabric - Asia-Pacific (PE)]

Mar 24, 2023 - 12:11 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between DA2 and DA2 flapped and recovered within 5 minute.
Incident Number: 5-225416848932
[Equinix Fabric - Americas (DA)]

Mar 30, 2023 - 22:11 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and OS is currently down.
Incident Number: TBD
[Equinix Fabric - Asia-Pacific (HK)]

Mar 30, 2023 - 22:11 UTC
Update - STAGE 2:
PHASE 4 & 5 of 5 COMPLETE.

All upgrade and patching activity has been completed, and some non-disruptive work and further validation continues. No further disruption is anticipated at this time, and all connectivity, including the capability to create and modify VNFs, should be restored.

Mar 30, 2023 - 11:21 UTC
Update - STAGE 2:
PHASE 3 of 5 COMPLETE.

All compute node upgrades have been completed. We are performing patching and validation. Customers with HA configuration may experience limited (less than 2 minutes) disruption. We will provide a status update once this phase is complete.

Mar 30, 2023 - 03:54 UTC
Update - STAGE 2:
PHASE 2 of 5 COMPLETE.

At this time the upgrade to version 4.2.4 has been completed, and individual compute upgrades are starting now. Impact is expected to last less than 5 minutes for HA customers. We will provide a status update once this phase is complete.

Mar 30, 2023 - 00:23 UTC
Update - We are experiencing a delay in the upgrade process. There is no change to any expected disruption at this time. Further information can be found here:
https://docs.equinix.com/en-us/Content/Interconnection/NE/CVIM/NE-RMA-replace-device.htm

Mar 29, 2023 - 23:07 UTC
Update - STAGE 2:
PHASE 1 of 5 COMPLETE.

Our upgrade to version 4.2.4 has started. You may experience some traffic loss during this time, with disruptions expected to last less than 5 minutes for HA customers. We will provide a status update once this phase is complete.

Mar 29, 2023 - 07:17 UTC
Update - STAGE 1 COMPLETE:
PHASE 3 of 3 COMPLETE.

We will now start STAGE 2.

Mar 29, 2023 - 06:31 UTC
Update - STAGE 1:
PHASE 2 of 3 COMPLETE.

Our initial upgrade has completed. Environment validations and preparations for the next upgrade phase are ongoing. We will provide a status update before beginning the next upgrade phase.

Mar 29, 2023 - 06:15 UTC
Update - STAGE 1:
PHASE 1 of 3 COMPLETE.

Our initial upgrade to version 3.6.3 has started. You may experience some traffic loss during this time, with disruptions expected to last less than 10 minutes for HA customers. We will provide a status update once this phase is complete.

Mar 28, 2023 - 19:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 2023 - 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - Between Tuesday, March 28th, 2023 at 16:00 and Thursday, March 30th, 2023 at 16:00 UTC, we will perform a scheduled maintenance. During this maintenance window, Equinix will upgrade the underlying infrastructure platform that powers Network Edge instances in Melbourne. This work is being performed to improve product performance, prepare for new features and increase resiliency of the infrastructure.

The maintenance window for this upgrade is planned for multiple days, during which individual Network Edge VNF instances may lose connectivity for up to several minutes and possible degradation up to a few hours and require at least one reboot.

Please note that provisioning services and instance modification will be disabled during the maintenance window.

Further information can be found here:
https://docs.equinix.com/en-us/Content/Interconnection/NE/CVIM/NE-RMA-replace-device.htm

Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between between DC2 and AT1 is currently down.
Incident Number: TBD
[Equinix Fabric - Americas (AT)]

Mar 30, 2023 - 08:42 UTC
Update - STAGE 2:
PHASE 4 & 5 of 5 COMPLETE.

All upgrade and patching activity has been completed, and some non-disruptive work and further validation continues. No further disruption is anticipated at this time, and all connectivity, including the capability to create and modify VNFs, should be restored.

Mar 30, 2023 - 08:16 UTC
Update - STAGE 2:
PHASE 3 of 5 COMPLETE.

All compute node upgrades have been completed. We are performing patching and validation. Customers with HA configuration may experience limited (less than 2 minutes) disruption. We will provide a status update once this phase is complete.

Mar 30, 2023 - 00:03 UTC
Update - STAGE 2:
PHASE 2 of 5 COMPLETE.

At this time the upgrade to version 4.2.4 has been completed, and individual compute upgrades are starting now. Impact is expected to last less than 5 minutes for HA customers. We will provide a status update once this phase is complete.

Mar 29, 2023 - 19:17 UTC
Update - STAGE 2:
PHASE 1 of 5 COMPLETE.

Our upgrade to version 4.2.4 has started. You may experience some traffic loss during this time, with disruptions expected to last less than 5 minutes for HA customers. We will provide a status update once this phase is complete.

Mar 29, 2023 - 04:28 UTC
Update - STAGE 1 COMPLETE:
PHASE 3 of 3 COMPLETE.

We will now start STAGE 2.

Mar 29, 2023 - 04:23 UTC
Update - STAGE 1:
PHASE 2 of 3 COMPLETE.

Our initial upgrade has completed. Environment validations and preparations for the next upgrade phase are ongoing. We will provide a status update before beginning the next upgrade phase.

Mar 29, 2023 - 03:29 UTC
Update - STAGE 1:
PHASE 1 of 3 COMPLETE.

Our initial upgrade to version 3.6.3 has started. You may experience some traffic loss during this time, with disruptions expected to last less than 10 minutes for HA customers. We will provide a status update once this phase is complete.

Mar 28, 2023 - 19:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 2023 - 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - Between Tuesday, March 28th, 2023 at 16:00 and Thursday, March 30th, 2023 at 16:00 UTC, we will perform a scheduled maintenance. During this maintenance window, Equinix will upgrade the underlying infrastructure platform that powers Network Edge instances in Frankfurt. This work is being performed to improve product performance, prepare for new features and increase resiliency of the infrastructure.

The maintenance window for this upgrade is planned for multiple days, during which individual Network Edge VNF instances may lose connectivity for up to several minutes and possible degradation up to a few hours and require at least one reboot.

Please note that provisioning services and instance modification will be disabled during the maintenance window.

Further information can be found here:
https://docs.equinix.com/en-us/Content/Interconnection/NE/CVIM/NE-RMA-replace-device.htm

Update - Current Service Impact: Loss of redundancy for ECX customers in LD Metro.

Latest update: Provider is still investigating the issue.

Next Action: Awaiting further updates from the provider.
Incident Number: 5-225346966654
[Equinix Fabric - EMEA (LD)]

Mar 30, 2023 - 06:07 UTC
Identified - Current Service Impact: Loss of redundancy for ECX customers in LD Metro.

Latest update: SMC noticed that one of port in LAG eqix-google-nni13-ld-pri-zone1 went down

Next Action: Awaiting provider's fix of the circuit
Incident Number: 5-225346966654
[Equinix Fabric - EMEA (LD)]

Mar 29, 2023 - 04:49 UTC
Investigating - Current Service Impact: Loss of redundancy for ECX customers in LD Metro.
Incident Number: TBD
[Equinix Fabric - EMEA (LD)]

Mar 28, 2023 - 17:54 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between DA2 and MX2 flapped and recovered within 4 minutes
Incident Number: TBD
[Equinix Fabric - Americas (DA)]

Mar 30, 2023 - 01:30 UTC
Identified - Latest Update: APAC SMC received an update from the Equinix Fabric backbone provider that the circuit has been affected by a fiber fault in RNAL segment and the ETR is on 06 April 2023.

Next Action: APAC SMC will continue to follow up with our backbone provider for further updates.
Incident Number: 5-225379573506
[Equinix Fabric - Asia-Pacific (HK)]

Mar 30, 2023 - 00:52 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and SL is currently down.
Incident Number: TBD
[Equinix Fabric - Asia-Pacific (HK)]

Mar 29, 2023 - 18:14 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between CL2 and WI1 is currently down.
Incident Number: TBD
[Equinix Fabric - Americas (CL)]

Mar 29, 2023 - 22:06 UTC
Update - Update from our provider: The work is extensive and will take several days to complete. Now that they have access to the damage area (Via 4wd vehicle) they have committed to being on site to make the necessary repairs daily, barring any further delays from storms. Beyond the known cable that was struck by lightning and is being replaced, visual inspections have identified additional potential damage locations and they are working to determine the extent of the damage and the required repairs. At this time, they cannot commit to an ETR, until they have confirmed and assessed all damage.
Incident Number: 5-224975986329
[Equinix Fabric - Americas (SV)]

Mar 29, 2023 - 20:18 UTC
Update - Provider's update:
The helicopter was up today. Unfortunately, SCE crews while at the Splice Location Saturday, found mid-span just before the 24KM splice they went to repair that the cable has been hit by lightning and the severed span will need to be replaced. last night the SCE crew performed a survey to submit a plan to replace this damaged span as soon as possible.
Incident Number: 5-224975986329
[Equinix Fabric - Americas (SV)]

Mar 27, 2023 - 15:11 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between SV5 and LA1 is currently down.
Incident Number: 5-224975986329
[Equinix Fabric - Americas (SV)]

Mar 19, 2023 - 03:46 UTC
Investigating - Equinix SMC reported an issue with Fiber connect
Incident Number: TBD
[Metro Connect - Americas (NY)]

Mar 27, 2023 - 23:44 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between SG1 and HK1 is currently down.
Incident Number: 5-219733862204
[Equinix Fabric - Asia-Pacific (SG)]

Mar 26, 2023 - 05:59 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and OS is currently down.
Incident Number: 5-222354657909
[Equinix Fabric - Asia-Pacific (HK)]

Mar 26, 2023 - 05:59 UTC
Identified - Our backbone link provider updated that estimated time to complete restoration is around late March upon arrival of the repair ship at the cable fault location.



Next Action: Equinix APAC SMC will continue to follow up with the provider on restoration progress.
Incident Number: 5-222354657909
[Equinix Fabric - Asia-Pacific (HK)]

Feb 21, 2023 - 10:41 UTC
Investigating - Equinix SMC monitored that one of Equinix Fabric backbone links between HK and OS is currently down.
Incident Number: TBD
[Equinix Fabric - Asia-Pacific (HK)]

Dec 25, 2022 - 21:32 UTC
Update - Backbone link provider advice that they still investigation the issue on priority with cable provider team. They provided the estimated time to resume the service on end of Oct-22.
Incident Number: 5-219733862204
[Equinix Fabric - Asia-Pacific (SG)]

Sep 01, 2022 - 21:03 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between SG1 and HK1 is currently down.
Incident Number: 5-219733862204
[Equinix Fabric - Asia-Pacific (SG)]

Sep 01, 2022 - 20:57 UTC
Equinix Connect - Americas Operational
90 days ago
99.99 % uptime
Today
AT - Atlanta ? Operational
90 days ago
100.0 % uptime
Today
BO - Boston ? Operational
90 days ago
100.0 % uptime
Today
CH - Chicago ? Operational
90 days ago
100.0 % uptime
Today
CL - Calgary ? Operational
90 days ago
100.0 % uptime
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CU - Culpeper ? Operational
90 days ago
100.0 % uptime
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DA - Dallas ? Operational
90 days ago
100.0 % uptime
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DC - Washington D.C. ? Operational
90 days ago
100.0 % uptime
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DE - Denver ? Operational
90 days ago
100.0 % uptime
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HO - Houston ? Operational
90 days ago
100.0 % uptime
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KA - Kamloops ? Operational
90 days ago
100.0 % uptime
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LA - Los Angeles ? Operational
90 days ago
100.0 % uptime
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MI - Miami ? Operational
90 days ago
100.0 % uptime
Today
MT - Montreal ? Operational
90 days ago
100.0 % uptime
Today
MX - Mexico City ? Operational
90 days ago
100.0 % uptime
Today
NY - New York ? Operational
90 days ago
99.97 % uptime
Today
PH - Philadelphia ? Operational
90 days ago
100.0 % uptime
Today
RJ - Rio de Janeiro ? Operational
90 days ago
100.0 % uptime
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SE - Seattle ? Operational
90 days ago
100.0 % uptime
Today
SP - Sao Paulo ? Operational
90 days ago
99.9 % uptime
Today
SV - Silicon Valley ? Operational
90 days ago
99.91 % uptime
Today
TR - Toronto ? Operational
90 days ago
100.0 % uptime
Today
VA - Vancouver ? Operational
90 days ago
100.0 % uptime
Today
WI - Winnipeg ? Operational
90 days ago
100.0 % uptime
Today
BG - Bogota ? Operational
90 days ago
100.0 % uptime
Today
Equinix Connect - EMEA Operational
90 days ago
99.98 % uptime
Today
AM - Amsterdam ? Operational
90 days ago
100.0 % uptime
Today
BA - Barcelona ? Operational
90 days ago
100.0 % uptime
Today
BX - Bordeaux ? Operational
90 days ago
100.0 % uptime
Today
DB - Dublin ? Operational
90 days ago
100.0 % uptime
Today
DU - Dusseldorf ? Operational
90 days ago
100.0 % uptime
Today
DX - Dubai ? Operational
90 days ago
100.0 % uptime
Today
EN - Enschede ? Operational
90 days ago
100.0 % uptime
Today
FR - Frankfurt ? Operational
90 days ago
99.98 % uptime
Today
GV - Geneva ? Operational
90 days ago
100.0 % uptime
Today
HE - Helsinki ? Operational
90 days ago
100.0 % uptime
Today
HH - Hamburg ? Operational
90 days ago
100.0 % uptime
Today
IL - Istanbul ? Operational
90 days ago
100.0 % uptime
Today
LD - London ? Operational
90 days ago
99.94 % uptime
Today
LS - Lisbon ? Operational
90 days ago
100.0 % uptime
Today
MA - Manchester ? Operational
90 days ago
100.0 % uptime
Today
MD - Madrid ? Operational
90 days ago
99.57 % uptime
Today
ML - Milan ? Operational
90 days ago
100.0 % uptime
Today
MU - Munich ? Operational
90 days ago
100.0 % uptime
Today
PA - Paris ? Operational
90 days ago
100.0 % uptime
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SA - Seville ? Operational
90 days ago
100.0 % uptime
Today
SK - Stockholm ? Operational
90 days ago
100.0 % uptime
Today
SO - Sofia ? Operational
90 days ago
100.0 % uptime
Today
WA - Warsaw ? Operational
90 days ago
100.0 % uptime
Today
ZH - Zurich ? Operational
90 days ago
100.0 % uptime
Today
ZW - Zwolle ? Operational
90 days ago
100.0 % uptime
Today
Equinix Connect - Asia-Pacific Operational
90 days ago
99.86 % uptime
Today
CA - Canberra ? Operational
90 days ago
100.0 % uptime
Today
HK - Hong Kong ? Operational
90 days ago
100.0 % uptime
Today
ME - Melbourne ? Operational
90 days ago
100.0 % uptime
Today
OS - Osaka ? Operational