Welcome to Equinix service availability status page.

To view all notifications, log in to the Equinix Customer Portal. If you are experiencing an outage, log a trouble ticket or contact the Global Support Desk.

Update - The issue has been identified and a fix is being implemented.
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Incident Number: INC0030530
[Equinix Internet Access / Equinix Connect - EMEA (FR)]

Mar 02, 2024 - 05:49 UTC
Identified - We are currently investigating this issue.
gxbxsd733fpj

Incident Number: INC0030530
[Equinix Internet Access / Equinix Connect - EMEA (FR)]

Mar 02, 2024 - 05:37 UTC
Update - The issue has been identified and a fix is being implemented.
4t9403d45r4g

Incident Number: INC0030521
[Equinix Fabric - Americas (DC)]

Mar 02, 2024 - 03:43 UTC
Identified - We are currently investigating this issue.
4t9403d45r4g

Incident Number: INC0030521
[Equinix Fabric - Americas (DC)]

Mar 02, 2024 - 03:30 UTC
Update - The issue has been identified and a fix is being implemented.
kwqbs2q5c61r

Incident Number: INC0030518
[Equinix Internet Access / Equinix Connect - AMER (TR)]

Mar 02, 2024 - 02:51 UTC
Identified - We are currently investigating this issue.
kwqbs2q5c61r

Incident Number: INC0030518
[Equinix Internet Access / Equinix Connect - AMER (TR)]

Mar 02, 2024 - 02:38 UTC
Investigating - We are currently investigating this issue.
b2yh7bpcwllr

Incident Number: INC0030520
[Equinix Internet Access / Equinix Connect - AMER (ST)]

Mar 02, 2024 - 02:51 UTC
Investigating - We are currently investigating this issue.
92sg1ds2f7jq

Incident Number: INC0030519
[Equinix Internet Access / Equinix Connect - AMER (ST)]

Mar 02, 2024 - 02:51 UTC
Update - The issue has been identified and a fix is being implemented.
vlcrjpylfw5z

Incident Number: INC0030418
[Equinix Fabric - Americas (SV)]

Mar 01, 2024 - 08:53 UTC
Identified - We are currently investigating this issue.
vlcrjpylfw5z

Incident Number: INC0030418
[Equinix Fabric - Americas (SV)]

Mar 01, 2024 - 08:39 UTC
Update - The issue has been identified and a fix is being implemented.
0dz7ygct7qq4

Incident Number: INC0030414
[Equinix Fabric - EMEA (BA, MD)]

Mar 01, 2024 - 08:26 UTC
Identified - We are currently investigating this issue.
0dz7ygct7qq4

Incident Number: INC0030414
[Equinix Fabric - EMEA (BA, MD)]

Mar 01, 2024 - 08:12 UTC
Update - The issue has been identified and a fix is being implemented.
g2wfq84k15xs

Incident Number: INC0030405
[Equinix Fabric - Americas (DA, DC)]

Mar 01, 2024 - 07:18 UTC
Identified - We are currently investigating this issue.
g2wfq84k15xs

Incident Number: INC0030405
[Equinix Fabric - Americas (DA, DC)]

Mar 01, 2024 - 07:05 UTC
Update - The issue has been identified and a fix is being implemented.
z431kybb33fp

Incident Number: INC0030351
[Equinix Internet Access / Equinix Connect - APAC (SY)]

Feb 29, 2024 - 20:46 UTC
Identified - We are currently investigating this issue.
z431kybb33fp

Incident Number: INC0030351
[Equinix Internet Access / Equinix Connect - APAC (SY)]

Feb 29, 2024 - 20:32 UTC
Update - The issue has been identified and a fix is being implemented.
83n46gvx78dz

Incident Number: INC0028497
[Equinix Internet Access / Equinix Connect - EMEA (AM)]

Feb 11, 2024 - 07:48 UTC
Identified - We are currently investigating this issue.
83n46gvx78dz

Incident Number: INC0028497
[Equinix Internet Access / Equinix Connect - EMEA (AM)]

Feb 11, 2024 - 07:35 UTC
Update - The issue has been identified and a fix is being implemented.
mslyf2txv6x8

Incident Number: INC0030114
[Equinix Fabric - Asia-Pacific (PE, SG)]

Feb 28, 2024 - 01:33 UTC
Identified - We are currently investigating this issue.
mslyf2txv6x8

Incident Number: INC0030114
[Equinix Fabric - Asia-Pacific (PE, SG)]

Feb 28, 2024 - 01:17 UTC
Update - The issue has been identified and a fix is being implemented.
cbdy1447849c

Incident Number: INC0030033
[Equinix Fabric - Americas (ST)]

Feb 27, 2024 - 04:55 UTC
Identified - We are currently investigating this issue.
cbdy1447849c

Incident Number: INC0030033
[Equinix Fabric - Americas (ST)]

Feb 27, 2024 - 04:36 UTC
Update - The issue has been identified and a fix is being implemented.
y5zr3qf56kq3

Incident Number: INC0029854
[Equinix Fabric - Americas (ST)]

Feb 25, 2024 - 00:15 UTC
Identified - We are currently investigating this issue.
y5zr3qf56kq3

Incident Number: INC0029854
[Equinix Fabric - Americas (ST)]

Feb 24, 2024 - 23:59 UTC
Update - Equinix SMC monitored that one of Equinix Fabric backbone links between APAC and EMEA went down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
gk386q6x5qlr

Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]

Feb 24, 2024 - 10:32 UTC
Identified - We are currently investigating this issue.
gk386q6x5qlr

Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]

Feb 24, 2024 - 10:16 UTC
Update - The issue has been identified and a fix is being implemented.
75lsn9qwmc9g

Incident Number: INC0029510
[Equinix Fabric - Americas (CL)]

Feb 22, 2024 - 08:23 UTC
Identified - We are currently investigating this issue.
75lsn9qwmc9g

Incident Number: INC0029510
[Equinix Fabric - Americas (CL)]

Feb 22, 2024 - 08:07 UTC
Update - The issue has been identified and a fix is being implemented.
zz2s3zknyfhr

Incident Number: INC0028678
[Metro Connect - Americas (NY)]

Feb 13, 2024 - 22:35 UTC
Identified - We are currently investigating this issue.
zz2s3zknyfhr

Incident Number: INC0028678
[Metro Connect - Americas (NY)]

Feb 13, 2024 - 22:21 UTC
Update - The issue has been identified and a fix is being implemented.
kh8732s6d99j

Incident Number: INC0028578
[Equinix Fabric - Americas (NY); Metro Connect - Americas (NY)]

Feb 12, 2024 - 20:08 UTC
Identified - We are currently investigating this issue.
kh8732s6d99j

Incident Number: INC0028578
[Equinix Fabric - Americas (NY); Metro Connect - Americas (NY)]

Feb 12, 2024 - 19:54 UTC
Update - The issue has been identified and a fix is being implemented.
y409t9flr7rg

Incident Number: INC0028365
[Metro Connect - Americas (NY)]

Feb 09, 2024 - 09:33 UTC
Identified - We are currently investigating this issue.
y409t9flr7rg

Incident Number: INC0028365
[Metro Connect - Americas (NY)]

Feb 09, 2024 - 09:20 UTC
Update - The issue has been identified and a fix is being implemented.
my9mql5mdwvp

Incident Number: INC0028549
[Equinix Fabric - EMEA (FR)]

Feb 12, 2024 - 11:51 UTC
Identified - We are currently investigating this issue.
my9mql5mdwvp

Incident Number: INC0028549
[Equinix Fabric - EMEA (FR)]

Feb 12, 2024 - 11:38 UTC
Update - The issue has been identified and a fix is being implemented.
mqwv8mhyqw05

Incident Number: INC0028491
[Equinix Fabric - Asia-Pacific (SG); Equinix Internet Access / Equinix Connect - APAC (SG); Internet Exchange - Asia-Pacific (SG)]

Feb 11, 2024 - 02:03 UTC
Identified - We are currently investigating this issue.
mqwv8mhyqw05

Incident Number: INC0028491
[Equinix Fabric - Asia-Pacific (SG); Equinix Internet Access / Equinix Connect - APAC (SG); Internet Exchange - Asia-Pacific (SG)]

Feb 11, 2024 - 01:51 UTC
Update - The issue has been identified and a fix is being implemented.
23526p04pbhv

Incident Number: INC0027135
[Metro Connect - Americas (NY)]

Jan 26, 2024 - 08:51 UTC
Identified - We are currently investigating this issue.
23526p04pbhv

Incident Number: INC0027135
[Metro Connect - Americas (NY)]

Jan 26, 2024 - 08:35 UTC
Update - Dark Fiber provider completed OTDR testing for the Dark Fiber circuit between SV2 and SV8 and found reflectance along the path. Their fiber repair team will be dispatched to rectify the fault. Equinix will notify respective customers via usual notification channel. .
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Feb 02, 2024 - 09:55 UTC
Update - Equinix IBX Operations Team in coordinance with Provider tech's are preforming OTDR measurements to isolate the fault over the path. This is an intrusive test and your services might experiance temporary disturbances. Imapct window will be limited to minimum required for the measurements. We are sorry for the inconvenience.
.
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Jan 18, 2024 - 10:02 UTC
Update - SMC has reported an switchover in MC platform.
The brief service interruption experienced is due to failover design. Equinix engineers are investigating the issue..
w7m0w112nm8m

Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Dec 31, 2023 - 06:13 UTC
Update - The action plan will be provided after the moratorium (mid-January)..
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Dec 27, 2023 - 10:48 UTC
Update - Provider’s name: Zayo

Current Service Impact: None.

Latest update: Provider confirm the maintenance window.

Next Action: SMC awaits provider maintenance/change window for 12-19-2023 14:00 - 18:00 PST..
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Dec 19, 2023 - 13:44 UTC
Update - Dark fiber provider will send their technician onsite to further investigate the physical link.
The scheduled activity is tracked on change request CHG0031901..
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Dec 19, 2023 - 05:25 UTC
Update - Equinix decided to wait till the end of the moratorium (mid-January) to perform additional tests with the carrier and fix the issue permanently; we want to avoid subsequent interruptions to the customer's services over this circuit. During the last maintenance, the light level was slightly improved, hence, there is no impact at the moment. .
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Dec 18, 2023 - 10:08 UTC
Update - Current Service Impact: Circuit remains down.

Latest update: Our provider is working to determine exact reason of this issue.

Next Action: Equinix is working with our provider to conduct series of test in order to identify and rectify the issue observed..
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Dec 17, 2023 - 06:09 UTC
Update - Current Service Impact: Circuit remains down.

Latest update: Our provider is working to determine exact reason of this issue.

Next Action: SMC will work with provider to resolve this issue..
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Dec 07, 2023 - 18:20 UTC
Update - Equinix SMC will schedule a new maintenance window with carrier to perform an intrusive tests. .
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Dec 04, 2023 - 17:22 UTC
Update - Equinix SMC Team is still working with TAC and the carrier to fix the issue. The next update will be sent as soon as possible. .
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 28, 2023 - 16:16 UTC
Update - Equinix SMC Team is still working with TAC and the carrier to fix the issue. The next update will be sent as soon as possible. .
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Connect - Americas (SV); Metro Connect - Americas (SV)]

Nov 27, 2023 - 02:42 UTC
Update - Our TAC engineer has advised there is a reflection point causing issues on the span. Our dark fiber provider is currently using their OTDR test results to find the reflection point. Equinix will continue to monitor the incident and provide you with updates accordingly. .
Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Connect - Americas (SV)]

Nov 25, 2023 - 04:59 UTC
Update - Our TAC engineer has advised there is a reflection point causing issues on the span. Our dark fiber provider is currently using their OTDR test results to find the reflection point. Equinix will continue to monitor the incident and provide you with updates accordingly. .
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Connect - Americas (SV); Metro Connect - Americas (SV)]

Nov 24, 2023 - 05:24 UTC
Update - Our TAC engineer has advised there is a reflection point causing issues on the span. Our dark fiber provider is currently using their OTDR test results to find the reflection point. Equinix will continue to monitor the incident and provide you with updates accordingly. .
Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Connect - Americas (SV)]

Nov 22, 2023 - 18:51 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 20, 2023 - 20:43 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 20, 2023 - 13:47 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 20, 2023 - 13:10 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Nov 20, 2023 - 02:04 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 19, 2023 - 18:33 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 19, 2023 - 10:14 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 19, 2023 - 09:06 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 19, 2023 - 04:58 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Nov 19, 2023 - 01:03 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 19, 2023 - 00:58 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Nov 18, 2023 - 12:08 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 18, 2023 - 09:06 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 18, 2023 - 02:26 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Nov 18, 2023 - 00:29 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 17, 2023 - 23:15 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 17, 2023 - 22:29 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 17, 2023 - 19:15 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 17, 2023 - 13:56 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 17, 2023 - 11:48 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 17, 2023 - 04:21 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Nov 17, 2023 - 04:06 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 17, 2023 - 02:33 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 17, 2023 - 02:03 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Nov 17, 2023 - 01:58 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 17, 2023 - 01:10 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 17, 2023 - 01:04 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 17, 2023 - 00:20 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 17, 2023 - 00:05 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 16, 2023 - 23:21 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Nov 16, 2023 - 23:04 UTC
Update - Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 16, 2023 - 22:58 UTC
Identified - We are currently investigating this issue.
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Nov 16, 2023 - 22:52 UTC
Investigating - IBX SmartView services on the SmartView Portal are currently experiencing intermittent issues. We are investigating and will advise once the issue has been resolved.
Jan 26, 2024 - 09:28 UTC
Update - Latest update: Provider advised that estimated time of restoration (ETR) is on 10 March 2024.

Next Action: Equinix SMC will closely follow up with provider on the process of restoration..
bpgkzjrkxy9d

Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]

Jan 20, 2024 - 03:33 UTC
Update - Current Service Impact: Loss of redundancy for Equinix Fabric and Network Edge customers in HK and OS Metro.

Latest update: Circuit is still down. Provider advised that estimated time of restoration was moved to 10 March 2024.

Next Action: Awaiting repair completion by provider's field crew.
.
bpgkzjrkxy9d

Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]

Jan 10, 2024 - 03:32 UTC
Update - Equinix SMC is still working with the provider on the progress of the restoration. ETR is yet to be determined..
bpgkzjrkxy9d

Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]

Jan 02, 2024 - 03:04 UTC
Update - Equinix SMC Team is still working with the carrier, the ETR has remained unknown at this moment..
bpgkzjrkxy9d

Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]

Dec 23, 2023 - 18:22 UTC
Update - The circuit has remained down, the ETR was not provided yet by the carrier..
bpgkzjrkxy9d

Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]

Dec 17, 2023 - 06:00 UTC
Update - Current Service Impact: Loss of redundancy for Equinix Fabric and Network Edge customers in HK and OS Metro.

Latest update: Circuit is still down. Provider advised that estimated time of restoration is moved to 10 December 2023.

Next Action: Awaiting repair completion by provider's field crew..
bpgkzjrkxy9d

Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]

Dec 07, 2023 - 18:17 UTC
Update - Current Service Impact: Loss of redundancy for EF, NE customers in HK, OS Metro. Latest update: Circuit is still down. Provider advised that ETR is 05.12.2023. Next Action: Awaiting repairs from provider's field crew .
bpgkzjrkxy9d

Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]

Nov 28, 2023 - 15:53 UTC
Update - Equinix SMC Team is still working with the carrier to fix the issue. ETR has been not provided yet..
bpgkzjrkxy9d

Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]

Nov 27, 2023 - 02:44 UTC
Update - Equinix backbone link provider confirmed that this is related to their maintenance work which will complete on 5 Dec 2023 12:00:00 (UTC).

Next Action: SMC will continue to follow up with provider on maintenance progress..
Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]

Nov 25, 2023 - 04:50 UTC
Identified - We are currently investigating this issue.
bpgkzjrkxy9d

Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]

Nov 24, 2023 - 03:43 UTC
Update - Backbone link provider advice that this is related to subsea cable fault and investigation is ongoing with cable provider. The estimated time of resolution (ETR) is on End of March 2024.

Next Action: Equinix SMC will closely follow up with provider on the process of restoration..
4z667vjfcsyx

Incident Number: INC0024430
[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]

Jan 20, 2024 - 03:20 UTC
Update - Equinix SMC is still working with the provider on the progress of the restoration. ETR is yet to be determined..
4z667vjfcsyx

Incident Number: INC0024430
[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]

Jan 02, 2024 - 04:10 UTC
Update - In relation to previous incident INC0023949, Equinix SMC confirmed that one of Equinix Fabric backbone links between SG and TY is down due submarine cable fault (ASE Segment 1.7). No impact to your service as traffic automatically rerouted to alternate link. We are currently working with backbone link provider to determine the ETR from their carrier..
4z667vjfcsyx

Incident Number: INC0024430
[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]

Dec 29, 2023 - 02:42 UTC
Identified - We are currently investigating this issue.
4z667vjfcsyx

Incident Number: INC0024430
[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]

Dec 29, 2023 - 02:35 UTC
Update - The network incident has been resolved and services returned to normal on 08-SEP-2023 05:40 Site Local Time.

This is the final update for the incident.
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Incident Number: TBD
[Network Edge - Americas (NY); Metro Connect - Americas (NY); Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY)]

Jan 16, 2024 - 08:54 UTC
Investigating - Engineers are currently providing optical support in the NY Metro. A technician accidentally unplugged the wrong circuit, and services may have experienced a brief downtime.
Incident Number: TBD
[Network Edge - Americas (NY); Metro Connect - Americas (NY); Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY)]

Sep 08, 2023 - 10:54 UTC
Update - Current Service Impact: Loss of redundancy for Equinix Fabric and Network Edge customers in ML and DX Metro.

Latest update: Circuit is still down. Provider advised that estimated time of restoration would be second week of February 2024

Next Action: Awaiting repair completion by provider's field crew.
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Incident Number: INC0022007
[Equinix Fabric - EMEA (DX, ML)]

Jan 16, 2024 - 09:00 UTC
Update - The ETR has not been changed, SMC will monitor this circuit and wait for the next updates from the local carrier. .
3m1tsxvlyjx4

Incident Number: INC0022007
[Equinix Fabric - EMEA (DX, ML)]

Jan 05, 2024 - 09:38 UTC
Update - The carrier confirmed the ETR (2nd week of February 2024). SMC will monitor this circuit closely. .
3m1tsxvlyjx4

Incident Number: INC0022007
[Equinix Fabric - EMEA (DX, ML)]

Dec 29, 2023 - 09:38 UTC
Update - SMC has detected that backbone link between ML and DX Metros has failed. SMC is going to engage Provider to investigate the issue. .
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Incident Number: INC0022007
[Equinix Fabric - EMEA (DX, ML)]

Dec 17, 2023 - 06:11 UTC
Identified - We are currently investigating this issue.
Dec 04, 2023 - 17:20 UTC
Update - Latest Update: Our backbone link provider confirmed the cable fault restoration on EAC Segment-C has been completed, however they identified a faulty repeater on another location. The schedule for repair is under assessment. There is no impact to customer service as traffic had rerouted to alternate provider.

Next Action: Equinix SMC will continue to follow-up the provider's restoration progress.
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Incident Number: 5-228534702986
[Equinix Fabric - Asia-Pacific (HK)]

Jan 16, 2024 - 08:54 UTC
Identified - Equinix SMC monitored that one of Equinix Fabric backbone links between between HK and OS flapped and recovered within1 minute.
Incident Number: 5-228534702986
[Equinix Fabric - Asia-Pacific (HK)]

Jan 08, 2024 - 08:17 UTC
Update - One of the trunk links between COR01.AM7 and DIS01.AM6 is down. One of the trunk links between COR01.AM7 and DIS01.AM8 is down. Equinix engineers is investigating the issue.
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Incident Number: INC0025648
[Equinix Fabric - EMEA (AM)]

Jan 12, 2024 - 07:10 UTC
Update - The issue has been identified and a fix is being implemented.
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Incident Number: INC0025648
[Equinix Fabric - EMEA (AM)]

Jan 12, 2024 - 01:40 UTC
Identified - We are currently investigating this issue.
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Incident Number: INC0025648
[Equinix Fabric - EMEA (AM)]

Jan 12, 2024 - 01:28 UTC
Equinix Internet Access / Equinix Connect - AMER Degraded Performance