Equinix Status - Provider Issue (Equinix Fabric, Metro Connect)

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Provider Issue (Equinix Fabric, Metro Connect)

Incident Report for Equinix

Resolved

Equinix SMC monitored that the affected dark fiber link has already recovered. We are currently monitoring the stability of the link and we will continue to follow up with the dark fiber provider for the root cause..

Incident Number: INC0036939

[Equinix Fabric - Asia-Pacific (MB); Metro Connect - Asia-Pacific (MB)]

Posted Apr 21, 2024 - 13:07 UTC

Update

Equinix SMC monitored that the affected dark fiber link has already recovered. We are currently monitoring the stability of the link and we will continue to follow up with the dark fiber provider for the root cause..

Incident Number: INC0036939

[Equinix Fabric - Asia-Pacific (MB); Metro Connect - Asia-Pacific (MB)]

Posted Apr 21, 2024 - 08:05 UTC

Update

Dark fiber provider will be sending their technician to investigate on the fault. ETA is at 07:00 UTC. Further updates will be communicated as soon as available..

Incident Number: INC0036939

[Equinix Fabric - Asia-Pacific (MB); Metro Connect - Asia-Pacific (MB)]

Posted Apr 21, 2024 - 04:39 UTC

Update

Equinix SMC detected a Dark fiber link disturbance in the MB metro.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms switching hit. Equinix engineers are investigating issue..

Incident Number: INC0036939

[Equinix Fabric - Asia-Pacific (MB); Metro Connect - Asia-Pacific (MB)]

Posted Apr 21, 2024 - 01:44 UTC

Update

The issue has been identified and a fix is being implemented.

Incident Number: INC0036939

[Equinix Fabric - Asia-Pacific (MB); Metro Connect - Asia-Pacific (MB)]

Posted Apr 21, 2024 - 01:02 UTC

Identified

We are currently investigating this issue.

Incident Number: INC0036939

[Equinix Fabric - Asia-Pacific (MB); Metro Connect - Asia-Pacific (MB)]

Posted Apr 21, 2024 - 00:48 UTC

This incident affected: Equinix Fabric - Asia-Pacific (MB - Mumbai) and Metro Connect - Asia-Pacific (MB - Mumbai).