Network Component Issue (Metro Connect)

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Incident Report for Equinix

Resolved

Single-Homed Equinix Connect (EC) and Equinix Internet Access (EIA) customers experienced service interruption while no impact to Dual-Home EC and EIA customers due to redundancy. Equinix engineers are working to restore the affected services..

Incident Number: INC0037621

[Metro Connect - Asia-Pacific (HK)]

Posted Apr 27, 2024 - 01:56 UTC

Update

Incident Number: INC0037621

[Metro Connect - Asia-Pacific (HK)]

Posted Apr 25, 2024 - 23:25 UTC

Update

The issue has been identified and a fix is being implemented.

Incident Number: INC0037621

[Metro Connect - Asia-Pacific (HK)]

Posted Apr 25, 2024 - 22:29 UTC

Identified

We are currently investigating this issue.

Incident Number: INC0037621

[Metro Connect - Asia-Pacific (HK)]

Posted Apr 25, 2024 - 22:15 UTC

This incident affected: Metro Connect - Asia-Pacific (HK - Hong Kong).