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Provider Issue (Equinix Fabric, Metro Connect)
Incident Report for Equinix
Resolved
Dark fiber link between SP3 and SP4 IBX flapped.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms switching hit. Equinix engineers are investigating issue.


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Incident Number: INC0037340
[Equinix Fabric - Americas (SP); Metro Connect - Americas (SP)]
Posted Apr 24, 2024 - 08:06 UTC
Update
Dark fiber link between SP3 and SP4 IBX flapped.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms switching hit. Equinix engineers are investigating issue.


.
l0q99r9j4w6g

Incident Number: INC0037340
[Metro Connect - Americas (SP); Equinix Fabric - Americas (SP)]
Posted Apr 24, 2024 - 07:40 UTC
Identified
We are currently investigating this issue.
l0q99r9j4w6g

Incident Number: INC0037340
[Equinix Fabric - Americas (SP); Metro Connect - Americas (SP)]
Posted Apr 24, 2024 - 07:24 UTC
This incident affected: Metro Connect - Americas (SP - Sao Paulo) and Equinix Fabric - Americas (SP - Sao Paulo).