Link Failure (Equinix Internet Access / Equinix Connect, Internet Exchange, Network Edge, Metro Connect, Equinix Fabric)

Welcome to Equinix service availability status page.

To view all notifications, log in to the Equinix Customer Portal. If you are experiencing an outage, log a trouble ticket or contact the Global Support Desk.

Incident Report for Equinix

Update

The network incident has been resolved and services returned to normal on 08-SEP-2023 05:40 Site Local Time.

This is the final update for the incident.

Incident Number: TBD

[Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Network Edge - Americas (NY); Metro Connect - Americas (NY); Equinix Fabric - Americas (NY)]

Posted Apr 10, 2024 - 16:34 UTC

Investigating

Engineers are currently providing optical support in the NY Metro. A technician accidentally unplugged the wrong circuit, and services may have experienced a brief downtime.

Incident Number: TBD

[Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Network Edge - Americas (NY); Metro Connect - Americas (NY); Equinix Fabric - Americas (NY)]

Posted Apr 10, 2024 - 16:22 UTC

This incident affects: Metro Connect - Americas (NY - New York), Internet Exchange - Americas (NY - New York), Equinix Internet Access / Equinix Connect - AMER (NY - New York), Network Edge - Americas (NY - New York), and Equinix Fabric - Americas (NY - New York).