Provider Issue (Equinix Fabric, Network Edge)

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Incident Report for Equinix

Resolved

Port towards CSP is up and stable for 4 days now and all services are operational. However, Equinix SMC is still pending CSP findings regarding this case. Further investigation will follow. .

Incident Number: INC0026789

[Equinix Fabric - Americas (CH); Network Edge - Americas (CH)]

Posted Feb 13, 2024 - 15:01 UTC

Update

Port towards CSP is up and stable for 4 days now and all services are operational. However, Equinix SMC is still pending CSP findings regarding this case. Further investigation will follow. .

Incident Number: INC0026789

[Network Edge - Americas (CH); Equinix Fabric - Americas (CH)]

Posted Jan 27, 2024 - 10:45 UTC

Update

Equinix SMC monitored that one of Equinix Fabric CSP port flapped and recovered within 5 minutes. There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy. The issue was reported to CSP for investigation..

Incident Number: INC0026789

[Equinix Fabric - Americas (CH); Network Edge - Americas (CH)]

Posted Jan 23, 2024 - 03:51 UTC

Update

The issue has been identified and a fix is being implemented.

Incident Number: INC0026789

[Equinix Fabric - Americas (CH); Network Edge - Americas (CH)]

Posted Jan 23, 2024 - 03:36 UTC

Identified

We are currently investigating this issue.

Incident Number: INC0026789

[Equinix Fabric - Americas (CH); Network Edge - Americas (CH)]

Posted Jan 23, 2024 - 03:22 UTC

This incident affected: Equinix Fabric - Americas (CH - Chicago) and Network Edge - Americas (CH - Chicago).