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Network Component Issue (Internet Exchange)
Incident
Report for Equinix
Resolved
Equinix successfully migrated your service to an alternate module to restore full functionality. The SMC will continue to monitor the situation closely. Please let us know if you experience any further issues..
Incident Number: INC0059021
[Internet Exchange - Americas (MI)]
Update
Equinix successfully migrated your service to an alternate module to restore full functionality. The SMC will continue to monitor the situation closely. Please let us know if you experience any further issues..
Incident Number: INC0059021
[Internet Exchange - Americas (MI)]
Update
Equinix is actively working with the hardware vendor and exploring alternative solutions to restore service as quickly as possible..
Incident Number: INC0059021
[Internet Exchange - Americas (MI)]
Update
During a planned software upgrade with the reference number CHG0060280, there were problems with two line cards. The maintenance team successfully replaced the first card within the designated maintenance timeframe, but unfortunately, there was only one spare card available. As a result, we are currently waiting for the shipment of a replacement for the second card. Updates will be provided as they become available..
Incident Number: INC0059021
[Internet Exchange - Americas (MI)]
Update
We are working with our vendor to replace faulty line card.
Incident Number: INC0059021
[Internet Exchange - Americas (MI)]
Update
One of the line cards of IX device has failed.
Customers on the affected device experience service interruption. Equinix engineers are investigating the issue..
Customers on the affected device experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0059021
[Internet Exchange - Americas (MI)]
Identified
We are currently investigating this issue.
Incident Number: INC0059021
[Internet Exchange - Americas (MI)]
This incident affected: Internet Exchange - Americas (MI - Miami).