Provider Issue (Equinix Fabric, Network Edge)

Welcome to Equinix service availability status page.

To view all notifications, log in to the Equinix Customer Portal. If you are experiencing an outage, log a trouble ticket or contact the Global Support Desk.

Incident Report for Equinix

Resolved

CSP reported that they would execute a power cycle on their impacted device with no ETR issued yet. We will provide you preliminary updates as soon as we obtain a new update from the provider..

Incident Number: INC0037239

[Equinix Fabric - Asia-Pacific (OS); Network Edge - Asia-Pacific (OS)]

Posted Apr 24, 2024 - 05:10 UTC

Update

CSP reported that they would execute a power cycle on their impacted device with no ETR issued yet. We will provide you preliminary updates as soon as we obtain a new update from the provider..

Incident Number: INC0037239

[Equinix Fabric - Asia-Pacific (OS); Network Edge - Asia-Pacific (OS)]

Posted Apr 23, 2024 - 14:47 UTC

Update

Equinix SMC monitored that one of Equinix Fabric CSP went down. Loss of redundancy for redundant links while loss of connectivity for non-redundant link . The issue was reported to provider for investigation..

Incident Number: INC0037239

[Equinix Fabric - Asia-Pacific (OS); Network Edge - Asia-Pacific (OS)]

Posted Apr 23, 2024 - 11:13 UTC

Identified

We are currently investigating this issue.

Incident Number: INC0037239

[Equinix Fabric - Asia-Pacific (OS); Network Edge - Asia-Pacific (OS)]

Posted Apr 23, 2024 - 11:00 UTC

This incident affected: Network Edge - Asia-Pacific (OS - Osaka) and Equinix Fabric - Asia-Pacific (OS - Osaka).