Network Component Issue (Equinix Internet Access / Equinix Connect)

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Incident Report for Equinix

Resolved

After the migration CHG0042198, it is important to highlight that customers who did not participate in the call may experience connectivity issues due to lack of configuration on their respective devices. If you are experiencing difficulties in this regard, we recommend opening a ticket with the Equinix team so that they can make the necessary corrections and restore proper connectivity..

Incident Number: INC0036320

[Equinix Internet Access / Equinix Connect - AMER (RJ)]

Posted Apr 16, 2024 - 16:19 UTC

Update

The issue has been identified and a fix is being implemented.

Incident Number: INC0036320

[Equinix Internet Access / Equinix Connect - AMER (RJ)]

Posted Apr 16, 2024 - 15:40 UTC

Identified

We are currently investigating this issue.

Incident Number: INC0036320

[Equinix Internet Access / Equinix Connect - AMER (RJ)]

Posted Apr 16, 2024 - 15:25 UTC

This incident affected: Equinix Internet Access / Equinix Connect - AMER (RJ - Rio de Janeiro).