Equinix Status - Network Component Issue (Equinix Fabric, Equinix Internet Access / Equinix Connect, Metro Connect)

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Network Component Issue (Equinix Fabric, Equinix Internet Access / Equinix Connect, Metro Connect)

Incident Report for Equinix

Update

Current Service Impact: Circuit remains down.

Latest update: Our provider is working to determine exact reason of this issue.

Next Action: SMC will work with provider to resolve this issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Posted Dec 07, 2023 - 18:20 UTC

Update

Equinix SMC will schedule a new maintenance window with carrier to perform an intrusive tests. .

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Posted Dec 04, 2023 - 17:22 UTC

Update

Equinix SMC Team is still working with TAC and the carrier to fix the issue. The next update will be sent as soon as possible. .

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Posted Nov 28, 2023 - 16:16 UTC

Update

Equinix SMC Team is still working with TAC and the carrier to fix the issue. The next update will be sent as soon as possible. .

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Connect - Americas (SV); Metro Connect - Americas (SV)]

Posted Nov 27, 2023 - 02:42 UTC

Update

Our TAC engineer has advised there is a reflection point causing issues on the span. Our dark fiber provider is currently using their OTDR test results to find the reflection point. Equinix will continue to monitor the incident and provide you with updates accordingly. .

Incident Number: INC0020227

[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Connect - Americas (SV)]

Posted Nov 25, 2023 - 04:59 UTC

Update

Our TAC engineer has advised there is a reflection point causing issues on the span. Our dark fiber provider is currently using their OTDR test results to find the reflection point. Equinix will continue to monitor the incident and provide you with updates accordingly. .

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Connect - Americas (SV); Metro Connect - Americas (SV)]

Posted Nov 24, 2023 - 05:24 UTC

Update

Our TAC engineer has advised there is a reflection point causing issues on the span. Our dark fiber provider is currently using their OTDR test results to find the reflection point. Equinix will continue to monitor the incident and provide you with updates accordingly. .

Incident Number: INC0020227

[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Connect - Americas (SV)]

Posted Nov 22, 2023 - 18:51 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Posted Nov 20, 2023 - 20:43 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Posted Nov 20, 2023 - 13:47 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Posted Nov 20, 2023 - 13:10 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Posted Nov 20, 2023 - 02:04 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Posted Nov 19, 2023 - 18:33 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Posted Nov 19, 2023 - 10:14 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Posted Nov 19, 2023 - 09:06 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Posted Nov 19, 2023 - 04:58 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Posted Nov 19, 2023 - 01:03 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Posted Nov 19, 2023 - 00:58 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Posted Nov 18, 2023 - 12:08 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Posted Nov 18, 2023 - 09:06 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Posted Nov 18, 2023 - 02:26 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Posted Nov 18, 2023 - 00:29 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Posted Nov 17, 2023 - 23:15 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Posted Nov 17, 2023 - 22:29 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Posted Nov 17, 2023 - 19:15 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Posted Nov 17, 2023 - 13:56 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Posted Nov 17, 2023 - 11:48 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Posted Nov 17, 2023 - 04:21 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Posted Nov 17, 2023 - 04:06 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Posted Nov 17, 2023 - 02:33 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Posted Nov 17, 2023 - 02:03 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]

Posted Nov 17, 2023 - 01:58 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Posted Nov 17, 2023 - 01:10 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Posted Nov 17, 2023 - 01:04 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Posted Nov 17, 2023 - 00:20 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Posted Nov 17, 2023 - 00:05 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Posted Nov 16, 2023 - 23:21 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]

Posted Nov 16, 2023 - 23:04 UTC

Update

Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Posted Nov 16, 2023 - 22:58 UTC

Identified

We are currently investigating this issue.

Incident Number: INC0020227

[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]

Posted Nov 16, 2023 - 22:52 UTC

This incident affects: Metro Connect - Americas (SV - Silicon Valley), Equinix Internet Access / Equinix Connect - AMER (SV - Silicon Valley), and Equinix Fabric - Americas (SV - Silicon Valley).