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Network Component Issue (Equinix Fabric, Equinix Internet Access / Equinix Connect, Metro Connect)
Incident Report for Equinix
Resolved
Dark Fiber provider completed OTDR testing for the Dark Fiber circuit between SV2 and SV8 and found reflectance along the path. Their fiber repair team will be dispatched to rectify the fault. Equinix will notify respective customers via usual notification channel. .
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Mar 09, 2024 - 16:04 UTC
Update
Dark Fiber provider completed OTDR testing for the Dark Fiber circuit between SV2 and SV8 and found reflectance along the path. Their fiber repair team will be dispatched to rectify the fault. Equinix will notify respective customers via usual notification channel. .
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Feb 02, 2024 - 09:55 UTC
Update
Equinix IBX Operations Team in coordinance with Provider tech's are preforming OTDR measurements to isolate the fault over the path. This is an intrusive test and your services might experiance temporary disturbances. Imapct window will be limited to minimum required for the measurements. We are sorry for the inconvenience.
.
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]
Posted Jan 18, 2024 - 10:02 UTC
Update
SMC has reported an switchover in MC platform.
The brief service interruption experienced is due to failover design. Equinix engineers are investigating the issue..
w7m0w112nm8m

Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]
Posted Dec 31, 2023 - 06:13 UTC
Update
The action plan will be provided after the moratorium (mid-January)..
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Dec 27, 2023 - 10:48 UTC
Update
Provider’s name: Zayo

Current Service Impact: None.

Latest update: Provider confirm the maintenance window.

Next Action: SMC awaits provider maintenance/change window for 12-19-2023 14:00 - 18:00 PST..
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Dec 19, 2023 - 13:44 UTC
Update
Dark fiber provider will send their technician onsite to further investigate the physical link.
The scheduled activity is tracked on change request CHG0031901..
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Dec 19, 2023 - 05:25 UTC
Update
Equinix decided to wait till the end of the moratorium (mid-January) to perform additional tests with the carrier and fix the issue permanently; we want to avoid subsequent interruptions to the customer's services over this circuit. During the last maintenance, the light level was slightly improved, hence, there is no impact at the moment. .
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]
Posted Dec 18, 2023 - 10:08 UTC
Update
Current Service Impact: Circuit remains down.

Latest update: Our provider is working to determine exact reason of this issue.

Next Action: Equinix is working with our provider to conduct series of test in order to identify and rectify the issue observed..
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]
Posted Dec 17, 2023 - 06:09 UTC
Update
Current Service Impact: Circuit remains down.

Latest update: Our provider is working to determine exact reason of this issue.

Next Action: SMC will work with provider to resolve this issue..
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]
Posted Dec 07, 2023 - 18:20 UTC
Update
Equinix SMC will schedule a new maintenance window with carrier to perform an intrusive tests. .
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Dec 04, 2023 - 17:22 UTC
Update
Equinix SMC Team is still working with TAC and the carrier to fix the issue. The next update will be sent as soon as possible. .
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Nov 28, 2023 - 16:16 UTC
Update
Equinix SMC Team is still working with TAC and the carrier to fix the issue. The next update will be sent as soon as possible. .
w7m0w112nm8m

Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Connect - Americas (SV); Metro Connect - Americas (SV)]
Posted Nov 27, 2023 - 02:42 UTC
Update
Our TAC engineer has advised there is a reflection point causing issues on the span. Our dark fiber provider is currently using their OTDR test results to find the reflection point. Equinix will continue to monitor the incident and provide you with updates accordingly. .
Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Connect - Americas (SV)]
Posted Nov 25, 2023 - 04:59 UTC
Update
Our TAC engineer has advised there is a reflection point causing issues on the span. Our dark fiber provider is currently using their OTDR test results to find the reflection point. Equinix will continue to monitor the incident and provide you with updates accordingly. .
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Connect - Americas (SV); Metro Connect - Americas (SV)]
Posted Nov 24, 2023 - 05:24 UTC
Update
Our TAC engineer has advised there is a reflection point causing issues on the span. Our dark fiber provider is currently using their OTDR test results to find the reflection point. Equinix will continue to monitor the incident and provide you with updates accordingly. .
Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Connect - Americas (SV)]
Posted Nov 22, 2023 - 18:51 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Nov 20, 2023 - 20:43 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]
Posted Nov 20, 2023 - 13:47 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Nov 20, 2023 - 13:10 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]
Posted Nov 20, 2023 - 02:04 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]
Posted Nov 19, 2023 - 18:33 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Nov 19, 2023 - 10:14 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]
Posted Nov 19, 2023 - 09:06 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Nov 19, 2023 - 04:58 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]
Posted Nov 19, 2023 - 01:03 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]
Posted Nov 19, 2023 - 00:58 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]
Posted Nov 18, 2023 - 12:08 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Nov 18, 2023 - 09:06 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]
Posted Nov 18, 2023 - 02:26 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]
Posted Nov 18, 2023 - 00:29 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]
Posted Nov 17, 2023 - 23:15 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Nov 17, 2023 - 22:29 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]
Posted Nov 17, 2023 - 19:15 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Nov 17, 2023 - 13:56 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]
Posted Nov 17, 2023 - 11:48 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Nov 17, 2023 - 04:21 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]
Posted Nov 17, 2023 - 04:06 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Nov 17, 2023 - 02:33 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]
Posted Nov 17, 2023 - 02:03 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Metro Connect - Americas (SV); Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV)]
Posted Nov 17, 2023 - 01:58 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Nov 17, 2023 - 01:10 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]
Posted Nov 17, 2023 - 01:04 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Nov 17, 2023 - 00:20 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]
Posted Nov 17, 2023 - 00:05 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Nov 16, 2023 - 23:21 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV); Equinix Fabric - Americas (SV)]
Posted Nov 16, 2023 - 23:04 UTC
Update
Customers on the affected module experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Nov 16, 2023 - 22:58 UTC
Identified
We are currently investigating this issue.
Incident Number: INC0020227
[Equinix Fabric - Americas (SV); Equinix Internet Access / Equinix Connect - AMER (SV); Metro Connect - Americas (SV)]
Posted Nov 16, 2023 - 22:52 UTC
This incident affected: Metro Connect - Americas (SV - Silicon Valley), Equinix Internet Access / Equinix Connect - AMER (SV - Silicon Valley), and Equinix Fabric - Americas (SV - Silicon Valley).
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