Provider Issue (Equinix Fabric)

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Incident Report for Equinix

Update

Equinix Fabric backbone link between APAC and AMER remained down due to subsea cable fault and the tentative ETR provided by our provider is on the 30th of May, 2024. Please kindly note that tentative ETR may change due to weather conditions at the trouble point and other circumstances..

Incident Number: INC0033512

[Equinix Fabric - Americas (LA) & Asia-Pacific (SG)]

Posted Apr 13, 2024 - 03:27 UTC

Update

SMC confirmed that there is no service impact as traffic should automatically reroute to alternate link. The provider has acknowledged the report and investigation is ongoing to determine the root cause. .

Incident Number: INC0033512

[Equinix Fabric - Americas (LA) & Asia-Pacific (SG)]

Posted Mar 29, 2024 - 15:20 UTC

Identified

We are currently investigating this issue.

Incident Number: INC0033512

[Equinix Fabric - Americas (LA) & Asia-Pacific (SG)]

Posted Mar 29, 2024 - 14:59 UTC

This incident affects: Equinix Fabric - Asia-Pacific (SG - Singapore) and Equinix Fabric - Americas (LA - Los Angeles).