Provider Issue (Metro Connect)

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Incident Report for Equinix

Resolved

Equinix and the service provider continue to collaborate in order to resolve the reported issue. We appreciate your patience and understanding during this process..

Incident Number: INC0036217

[Metro Connect - Americas (SE)]

Posted Apr 17, 2024 - 18:12 UTC

Update

Equinix and the service provider continue to collaborate in order to resolve the reported issue. We appreciate your patience and understanding during this process..

Incident Number: INC0036217

[Metro Connect - Americas (SE)]

Posted Apr 15, 2024 - 20:44 UTC

Update

Equinix SMC has detected a high span loss on one of the Metro Connect devices in the SE IBX. We are actively collaborating with the service provider to address and resolve this issue. Further updates will be communicated as they become available..

Incident Number: INC0036217

[Metro Connect - Americas (SE)]

Posted Apr 15, 2024 - 18:49 UTC

Identified

We are currently investigating this issue.

Incident Number: INC0036217

[Metro Connect - Americas (SE)]

Posted Apr 15, 2024 - 18:35 UTC

This incident affected: Metro Connect - Americas (SE - Seattle).