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Hardware Failure (Equinix Connect)
Incident
Report for Equinix
Resolved
Equinix SMC confirmed that the affected links remained stable since the faulty module was replaced at 05:58hrs site local time.
Incident Number: 5-225450409602
[Equinix Connect - Asia-Pacific (TY)]
Update
Latest Update: Equinix engineers confirmed the services resumed after the faulty module was replaced at 05:58 hrs site local time.
Next Action: Equinix will continue to monitor the stability of the circuits.
The next update will be sent when there is a significant change to the situation.
Next Action: Equinix will continue to monitor the stability of the circuits.
The next update will be sent when there is a significant change to the situation.
Incident Number: 5-225450409602
[Equinix Connect - Asia-Pacific (TY)]
Update
Latest update: Equinix Connect customers might have a reachability issue and IBX Engineer is in the midst of replacing the faulty module.
The next update will be sent when there is a significant change to the situation.
The next update will be sent when there is a significant change to the situation.
Incident Number: 5-225450409602
[Equinix Connect - Asia-Pacific (TY)]
Update
Latest update:Local IBX engineer are still in the midst of sourcing out for spare module.
Incident Number: 5-225450409602
[Equinix Connect - Asia-Pacific (TY)]
Identified
Latest update: Equinix engineer attempted to reload the module but failed.
Next Action: Local IBX engineer is in the midst of sourcing out spare module for replacement
Next Action: Local IBX engineer is in the midst of sourcing out spare module for replacement
Incident Number: 5-225450409602
[Equinix Connect - Asia-Pacific (TY)]
Investigating
SMC has reported an issue with Equinix Connect.
Incident Number: TBD
[Equinix Connect - Asia-Pacific (TY)]
This incident affected: Equinix Internet Access - Asia-Pacific (TY - Tokyo).