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Power Issue (Internet Exchange, Metro Connect, Equinix Fabric, Equinix Internet Access / Equinix Connect)
Incident
Report for Equinix
Resolved
Equinix SMC confirmed that the services have been restored on 2 April 2024 at 17:14 UTC hrs.
Our engineers are still working closely with local operations for the validation of services and reports.
We are actively monitoring the stability of all services. .
Our engineers are still working closely with local operations for the validation of services and reports.
We are actively monitoring the stability of all services. .
Incident Number: INC0034596
[Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Metro Connect - Americas (NY); Equinix Fabric - Americas (NY)]
Update
Equinix SMC confirmed that the services have been restored on 2 April 2024 at 17:14 UTC hrs.
Our engineers are still working closely with local operations for the validation of services and reports.
We are actively monitoring the stability of all services. .
Our engineers are still working closely with local operations for the validation of services and reports.
We are actively monitoring the stability of all services. .
Incident Number: INC0034596
[Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Metro Connect - Americas (NY)]
Update
The Equinix SMC is working closely with local NY9 Operations to resolve remaining interface alarms..
Incident Number: INC0034596
[Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Metro Connect - Americas (NY)]
Update
The Equinix SMC is continuing to monitor services for stability. We are also waiting for official root cause but our local site team.
We thank you for your understanding..
We thank you for your understanding..
Incident Number: INC0034596
[Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Metro Connect - Americas (NY)]
Update
NY9 experienced a power disruption that has been restored as of 02-04-2024 | 17:14:00 UTC Time.
At this time we are seeing services restore and are actively monitoring for stability.
We thank you for your patience and understanding..
At this time we are seeing services restore and are actively monitoring for stability.
We thank you for your patience and understanding..
Incident Number: INC0034596
[Internet Exchange - Americas (NY); Metro Connect - Americas (NY); Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY)]
Update
Current Service Impact: Under investigation
Latest update: NOC detected multiple devices in NY9 IBX going down.
Next Action: SMC is working to asses impact and determine what caused this issue..
Latest update: NOC detected multiple devices in NY9 IBX going down.
Next Action: SMC is working to asses impact and determine what caused this issue..
Incident Number: INC0034596
[Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Metro Connect - Americas (NY)]
Update
The issue has been identified and a fix is being implemented.
Incident Number: INC0034596
[Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY); Internet Exchange - Americas (NY); Metro Connect - Americas (NY)]
Identified
We are currently investigating this issue.
Incident Number: INC0034596
[Internet Exchange - Americas (NY); Metro Connect - Americas (NY); Equinix Fabric - Americas (NY); Equinix Internet Access / Equinix Connect - AMER (NY)]
This incident affected: Metro Connect - Americas (NY - New York), Internet Exchange - Americas (NY - New York), Equinix Internet Access / Equinix Connect - AMER (NY - New York), and Equinix Fabric - Americas (NY - New York).