Network Service Issue (Equinix Fabric, Network Edge)

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Incident Report for Equinix

Resolved

Cloud service provider (CSP) advised that they have yet to schedule another window to fully restore traffic on their circuit. Equinix SMC will continue to follow-up the provider for the restoration updates..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Feb 16, 2024 - 16:24 UTC

Update

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Jan 20, 2024 - 02:29 UTC

Update

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Jan 16, 2024 - 08:53 UTC

Update

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Jan 11, 2024 - 02:53 UTC

Update

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Dec 17, 2023 - 06:01 UTC

Update

Cloud service provider (CSP) team informed us they failed to complete the scheduled replacement and will provide us new schedule after internal discussion.

Next Action: SMC will follow up with CSP for new work window and provide an update once available..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Dec 07, 2023 - 18:19 UTC

Update

Cloud service provider (CSP) is still working on the reported issue with their vendor. ETR was not provided yet..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Dec 04, 2023 - 17:42 UTC

Update

Cloud service provider (CSP) is still working on the reported issue with their vendor. ETR was not provided yet..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 28, 2023 - 02:29 UTC

Update

Cloud service provider (CSP) is still working on the reported issue with their vendor. ETR was not provided yet..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 27, 2023 - 15:07 UTC

Update

Cloud service provider (CSP) is still working on the reported issue with their vendor. ETR was not provided yet..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 27, 2023 - 02:42 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 24, 2023 - 05:24 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 20, 2023 - 14:05 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 20, 2023 - 01:51 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 19, 2023 - 17:32 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 19, 2023 - 08:59 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 19, 2023 - 07:28 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 19, 2023 - 00:50 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 18, 2023 - 13:49 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 18, 2023 - 10:52 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 18, 2023 - 00:16 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 17, 2023 - 04:35 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 17, 2023 - 01:42 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 16, 2023 - 21:27 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 16, 2023 - 16:48 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 16, 2023 - 13:51 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 16, 2023 - 03:30 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 16, 2023 - 01:48 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 15, 2023 - 19:32 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 15, 2023 - 12:32 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 15, 2023 - 05:59 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 14, 2023 - 15:49 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 14, 2023 - 14:03 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 14, 2023 - 09:09 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 14, 2023 - 07:49 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 13, 2023 - 14:51 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 13, 2023 - 11:28 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 13, 2023 - 10:55 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 13, 2023 - 07:05 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 12, 2023 - 05:25 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 12, 2023 - 01:13 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 11, 2023 - 01:48 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 10, 2023 - 16:59 UTC

Update

Cloud service provider (CSP) will conduct migration activity on 13-November at 20:00 UTC and expected to last for up to two hours in order to restore their links full capacity.
.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 10, 2023 - 13:01 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 09, 2023 - 19:25 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 09, 2023 - 17:41 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 09, 2023 - 10:56 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 09, 2023 - 01:51 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 08, 2023 - 15:17 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 08, 2023 - 12:19 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 08, 2023 - 09:02 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 08, 2023 - 05:04 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 07, 2023 - 10:21 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 07, 2023 - 03:16 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 06, 2023 - 10:57 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 05, 2023 - 21:37 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 05, 2023 - 06:41 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 05, 2023 - 05:37 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 05, 2023 - 03:33 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 05, 2023 - 00:21 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 04, 2023 - 16:10 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 04, 2023 - 05:33 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 04, 2023 - 04:37 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 04, 2023 - 02:42 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 04, 2023 - 00:54 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 03, 2023 - 16:43 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 03, 2023 - 13:11 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 03, 2023 - 12:06 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 03, 2023 - 06:46 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 03, 2023 - 03:29 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 03, 2023 - 01:03 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 02, 2023 - 21:33 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 02, 2023 - 12:33 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Nov 01, 2023 - 14:35 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Nov 01, 2023 - 07:16 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Oct 31, 2023 - 12:09 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Oct 31, 2023 - 08:44 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Oct 31, 2023 - 04:19 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Oct 31, 2023 - 03:20 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Oct 30, 2023 - 21:45 UTC

Update

Cloud service provider (CSP) is still working with Provider to mitigate the issue and solve it permanently. Link to Azure was restored with decreased capacity. All services are fully operational..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Oct 30, 2023 - 14:58 UTC

Update

Equinix SMC received reports from multiple customers that their virtual connections towards CSP are down.
There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.

The issue has been reported to CSP to investigate..

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Oct 30, 2023 - 11:06 UTC

Update

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Oct 30, 2023 - 02:44 UTC

Update

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Oct 29, 2023 - 09:13 UTC

Update

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Oct 29, 2023 - 04:20 UTC

Update

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Oct 29, 2023 - 02:15 UTC

Update

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Oct 28, 2023 - 17:40 UTC

Update

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Oct 28, 2023 - 13:11 UTC

Update

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Oct 28, 2023 - 10:32 UTC

Update

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Oct 28, 2023 - 00:49 UTC

Update

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Oct 27, 2023 - 14:25 UTC

Update

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Oct 27, 2023 - 04:15 UTC

Update

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Oct 27, 2023 - 02:57 UTC

Update

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Oct 26, 2023 - 16:00 UTC

Update

Equinix SMC received reports from multiple customers that their virtual connections towards CSP Microsoft Azure are down.
There is service impact to Equinix Fabric and Network Edge VCs without redundancy while no impact to customers with VC redundancy.

The issue has been reported to CSP to investigate..

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Oct 26, 2023 - 15:33 UTC

Update

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Oct 26, 2023 - 05:44 UTC

Update

Incident Number: INC0017846

[Network Edge - Asia-Pacific (TY); Equinix Fabric - Asia-Pacific (TY)]

Posted Oct 26, 2023 - 05:01 UTC

Update

The issue has been identified and a fix is being implemented.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Oct 26, 2023 - 04:40 UTC

Identified

We are currently investigating this issue.

Incident Number: INC0017846

[Equinix Fabric - Asia-Pacific (TY); Network Edge - Asia-Pacific (TY)]

Posted Oct 26, 2023 - 04:29 UTC

This incident affected: Network Edge - Asia-Pacific (TY - Tokyo) and Equinix Fabric - Asia-Pacific (TY - Tokyo).