Link Failure (Equinix Fabric, Equinix Internet Access / Equinix Connect)

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Incident Report for Equinix

Resolved

Equinix SMC Engineer followed up with the vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Jan 28, 2024 - 08:31 UTC

Update

Equinix SMC Engineer followed up with the vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Jan 08, 2024 - 10:32 UTC

Update

Equinix SMC has been working with the IBX Team on this issue. However, the new SFP+ are not compatible, and the SMC Team, during the call with the TAC, collected the logs and shared them with the vendor. SMC will follow up with them, either. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Dec 27, 2023 - 10:41 UTC

Update

The ordered SFP arrived to the IBX, SMC will work with IBX technician on the replacemnt..

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Dec 19, 2023 - 13:54 UTC

Update

Equinix has ordered a new SFP for replacement, an ETR is on the 18th of Dec. Equinix will continue to follow up on replacement order status for further updates..

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Dec 17, 2023 - 09:25 UTC

Update

Equinix has ordered a new SFP for replacement, an ETR is unknown at the moment.

Next Action: Equinix will continue to follow up on replacement order status for further updates..

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Dec 07, 2023 - 18:44 UTC

Update

Equinix ordered a new SFP to fix the issue, an ETR is unknown at the moment. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Dec 04, 2023 - 17:22 UTC

Update

Reduce redundancy Vendor's name

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 28, 2023 - 15:17 UTC

Update

Reduce redundancy Vendor's name

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 28, 2023 - 03:01 UTC

Update

Reduce redundancy Vendor's name

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 28, 2023 - 02:50 UTC

Update

Reduce redundancy Vendor's name

Incident Number: INC0017377

[Equinix Connect - Americas (LA); Equinix Fabric - Americas (LA)]

Posted Nov 27, 2023 - 14:32 UTC

Update

Equinix SMC Team is working proactively with the TAC engineer on the said issue. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Connect - Americas (LA)]

Posted Nov 27, 2023 - 02:43 UTC

Update

SMC identified possible issue with SFP on this port. We are still testing and will replace if issue will be confirmed..

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Connect - Americas (LA)]

Posted Nov 25, 2023 - 04:59 UTC

Update

SMC identified possible issue with SFP on this port. We are still testing and will replace if issue will be confirmed..

Incident Number: INC0017377

[Equinix Connect - Americas (LA); Equinix Fabric - Americas (LA)]

Posted Nov 24, 2023 - 06:29 UTC

Update

SMC identified possible issue with SFP on this port. We are still testing and will replace if issue will be confirmed..

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Connect - Americas (LA)]

Posted Nov 22, 2023 - 18:52 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 20, 2023 - 12:55 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 20, 2023 - 04:35 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 19, 2023 - 10:13 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 19, 2023 - 10:07 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 19, 2023 - 08:57 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 19, 2023 - 03:33 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 19, 2023 - 01:05 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 18, 2023 - 12:23 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 18, 2023 - 02:33 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 17, 2023 - 23:28 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 17, 2023 - 13:47 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 17, 2023 - 11:49 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 17, 2023 - 00:49 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 16, 2023 - 17:14 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 16, 2023 - 14:23 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 16, 2023 - 07:55 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 16, 2023 - 05:44 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 15, 2023 - 19:35 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 15, 2023 - 11:26 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 14, 2023 - 21:28 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 14, 2023 - 05:42 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 14, 2023 - 01:09 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 14, 2023 - 00:40 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 13, 2023 - 13:08 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 13, 2023 - 12:34 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 13, 2023 - 05:51 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 13, 2023 - 01:30 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 12, 2023 - 18:51 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 12, 2023 - 15:34 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 12, 2023 - 04:26 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 11, 2023 - 09:31 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 11, 2023 - 04:48 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 10, 2023 - 14:08 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 10, 2023 - 13:54 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 09, 2023 - 16:13 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 09, 2023 - 12:05 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 09, 2023 - 09:54 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 09, 2023 - 05:27 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 08, 2023 - 20:45 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 08, 2023 - 20:27 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 08, 2023 - 10:43 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 08, 2023 - 03:27 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 08, 2023 - 02:26 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 07, 2023 - 23:46 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 06, 2023 - 11:05 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 06, 2023 - 02:23 UTC

Update

RMA was still not created by Vendor. SMC is missing new part to restore the link. Case will be escalated with Vendor. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 05, 2023 - 12:44 UTC

Update

SMC requested for an RMA..

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 05, 2023 - 05:56 UTC

Update

SMC requested for an RMA..

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 04, 2023 - 14:17 UTC

Update

SMC requested for an RMA..

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 04, 2023 - 08:04 UTC

Update

SMC requested for an RMA..

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 04, 2023 - 02:26 UTC

Update

SMC requested for an RMA..

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 03, 2023 - 12:09 UTC

Update

SMC requested for an RMA..

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 03, 2023 - 02:08 UTC

Update

SMC requested for an RMA..

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 02, 2023 - 13:03 UTC

Update

SMC requested for an RMA..

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 02, 2023 - 12:00 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 02, 2023 - 08:41 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Nov 01, 2023 - 13:33 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Nov 01, 2023 - 07:18 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Oct 31, 2023 - 13:32 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Oct 30, 2023 - 11:03 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Oct 30, 2023 - 07:29 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Oct 29, 2023 - 22:31 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Oct 29, 2023 - 06:12 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Oct 28, 2023 - 16:41 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Oct 28, 2023 - 15:14 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Oct 27, 2023 - 23:51 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Oct 27, 2023 - 13:43 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Oct 27, 2023 - 06:05 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Oct 27, 2023 - 01:13 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Oct 26, 2023 - 15:31 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Oct 26, 2023 - 14:56 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Oct 25, 2023 - 17:45 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Oct 25, 2023 - 15:48 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Oct 24, 2023 - 16:04 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Oct 24, 2023 - 14:17 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Oct 24, 2023 - 09:52 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Oct 24, 2023 - 00:06 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Oct 23, 2023 - 23:20 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Oct 23, 2023 - 20:47 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Oct 23, 2023 - 13:12 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Oct 23, 2023 - 12:34 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Oct 23, 2023 - 12:15 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Internet Access / Equinix Connect - AMER (LA); Equinix Fabric - Americas (LA)]

Posted Oct 23, 2023 - 12:06 UTC

Update

SMC monitored the trunk link between Pe2.LA1 and Pe2.LA4 has been unstable. SMC will troubleshoot the issue with IBX OPS. .

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Oct 23, 2023 - 10:52 UTC

Identified

We are currently investigating this issue.

Incident Number: INC0017377

[Equinix Fabric - Americas (LA); Equinix Internet Access / Equinix Connect - AMER (LA)]

Posted Oct 23, 2023 - 10:43 UTC

This incident affected: Equinix Internet Access / Equinix Connect - AMER (LA - Los Angeles) and Equinix Fabric - Americas (LA - Los Angeles).