Link Failure (Equinix Fabric, Metro Connect)

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Incident Report for Equinix

Resolved

Our provider completed splicing all the affected fibers and services are now restored. We are monitoring the stability of the affected circuits..

Incident Number: INC0054539

[Metro Connect - Americas (CU, DC); Equinix Fabric - Americas (CU, DC)]

Posted Sep 04, 2024 - 07:03 UTC

Update

Equinix SMC has reported an optical protection switchover in Metro Connect platform.
The brief service interruption experienced is due to failover design. Equinix engineers are investigating the issue..

Incident Number: INC0054539

[Equinix Fabric - Americas (DC); Metro Connect - Americas (DC)]

Posted Sep 03, 2024 - 14:06 UTC

Identified

We are currently investigating this issue.

Incident Number: INC0054539

[Equinix Fabric - Americas (DC); Metro Connect - Americas (DC)]

Posted Sep 03, 2024 - 13:51 UTC

This incident affected: Metro Connect - Americas (CU - Culpeper, DC - Washington D.C.) and Equinix Fabric - Americas (CU - Culpeper, DC - Washington D.C.).