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Network Component Issue (Equinix Internet Access / Equinix Connect)
Incident
Report for Equinix
Resolved
Affected circuits recovered at 07:09hrs UTC after Equinix engineer replaced the faulty module. Equinix SMC will monitor the module stability..
Incident Number: INC0036125
[Equinix Internet Access / Equinix Connect - EMEA (ZW)]
Update
Affected circuits recovered at 07:09hrs UTC after Equinix engineer replaced the faulty module. Equinix SMC will monitor the module stability..
Incident Number: INC0036125
[Equinix Internet Access / Equinix Connect - EMEA (ZW)]
Update
Equinix engineer tried to reseat the module but the issue still persists. We are currently arranging for a spare module to be transported to proceed with module replacement. No ETR can be provided at this moment..
Incident Number: INC0036125
[Equinix Internet Access / Equinix Connect - EMEA (ZW)]
Update
Please be advised we are experiencing a hardware failure and a replacement RMA is in route no ETR at this time..
Incident Number: INC0036125
[Equinix Internet Access / Equinix Connect - EMEA (ZW)]
Update
One of the FPCs of Metro Connect device is degraded.
Customers on the affected device experience service interruption. Equinix engineers are investigating the issue..
Customers on the affected device experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0036125
[Equinix Internet Access / Equinix Connect - EMEA (ZW)]
Identified
We are currently investigating this issue.
Incident Number: INC0036125
[Equinix Internet Access / Equinix Connect - EMEA (ZW)]
This incident affected: Equinix Internet Access / Equinix Connect - EMEA (ZW - Zwolle).