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Update
A tentative repair is anticipated for August 2024.
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Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]
Update
Latest update: Provider advised that estimated time of restoration (ETR) is on 10 March 2024.
Next Action: Equinix SMC will closely follow up with provider on the process of restoration..
Next Action: Equinix SMC will closely follow up with provider on the process of restoration..
Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]
Update
Current Service Impact: Loss of redundancy for Equinix Fabric and Network Edge customers in HK and OS Metro.
Latest update: Circuit is still down. Provider advised that estimated time of restoration was moved to 10 March 2024.
Next Action: Awaiting repair completion by provider's field crew.
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Latest update: Circuit is still down. Provider advised that estimated time of restoration was moved to 10 March 2024.
Next Action: Awaiting repair completion by provider's field crew.
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Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]
Update
Equinix SMC is still working with the provider on the progress of the restoration. ETR is yet to be determined..
Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]
Update
Equinix SMC Team is still working with the carrier, the ETR has remained unknown at this moment..
Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]
Update
The circuit has remained down, the ETR was not provided yet by the carrier..
Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]
Update
Current Service Impact: Loss of redundancy for Equinix Fabric and Network Edge customers in HK and OS Metro.
Latest update: Circuit is still down. Provider advised that estimated time of restoration is moved to 10 December 2023.
Next Action: Awaiting repair completion by provider's field crew..
Latest update: Circuit is still down. Provider advised that estimated time of restoration is moved to 10 December 2023.
Next Action: Awaiting repair completion by provider's field crew..
Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]
Update
Current Service Impact: Loss of redundancy for EF, NE customers in HK, OS Metro.
Latest update: Circuit is still down. Provider advised that ETR is 05.12.2023.
Next Action: Awaiting repairs from provider's field crew
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Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]
Update
Equinix SMC Team is still working with the carrier to fix the issue. ETR has been not provided yet..
Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]
Update
Equinix backbone link provider confirmed that this is related to their maintenance work which will complete on 5 Dec 2023 12:00:00 (UTC).
Next Action: SMC will continue to follow up with provider on maintenance progress..
Next Action: SMC will continue to follow up with provider on maintenance progress..
Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]
Identified
We are currently investigating this issue.
Incident Number: INC0020963
[Equinix Fabric - Asia-Pacific (HK, OS)]
This incident affects: Equinix Fabric - Asia-Pacific (HK - Hong Kong, OS - Osaka).