Provider Issue (Equinix Fabric, Network Edge)

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Incident Report for Equinix

Resolved

Fault was isolated on Provider resources. Issue is caused due to fiber fault. ETR was estabilished for 18th February. Equinix SMC is closely working with Provider to restore the service. .

Incident Number: INC0028043

[Equinix Fabric - Americas (LA) & Asia-Pacific (SG); Network Edge - Americas (LA) & Asia-Pacific (SG)]

Posted Feb 21, 2024 - 08:09 UTC

Update

Fault was isolated on Provider resources. Issue is caused due to fiber fault. ETR was estabilished for 18th February. Equinix SMC is closely working with Provider to restore the service. .

Incident Number: INC0028043

[Equinix Fabric - Americas (LA) & Asia-Pacific (SG); Network Edge - Americas (LA) & Asia-Pacific (SG)]

Posted Feb 14, 2024 - 15:40 UTC

Update

Equinix SMC monitored that one of Equinix Fabric backbone links between APAC and AMER is down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..

Incident Number: INC0028043

[Equinix Fabric - Americas (LA) & Asia-Pacific (SG); Network Edge - Americas (LA) & Asia-Pacific (SG)]

Posted Feb 06, 2024 - 08:10 UTC

Identified

We are currently investigating this issue.

Incident Number: INC0028043

[Equinix Fabric - Americas (LA) & Asia-Pacific (SG); Network Edge - Americas (LA) & Asia-Pacific (SG)]

Posted Feb 06, 2024 - 07:58 UTC

This incident affected: Network Edge - Asia-Pacific (SG - Singapore), Equinix Fabric - Asia-Pacific (SG - Singapore), Network Edge - Americas (LA - Los Angeles), and Equinix Fabric - Americas (LA - Los Angeles).