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Power Issue (Equinix Fabric, Network Edge)
Incident
Report for Equinix
Resolved
Backbone link provider advice that this is related to subsea cable fault and investigation is ongoing with cable provider. The estimated time of resolution (ETR) is on End of March 2024.
Next Action: Equinix SMC will closely follow up with provider on the process of restoration..
Next Action: Equinix SMC will closely follow up with provider on the process of restoration..
Incident Number: INC0024430
[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]
Update
Backbone link provider advice that this is related to subsea cable fault and investigation is ongoing with cable provider. The estimated time of resolution (ETR) is on End of March 2024.
Next Action: Equinix SMC will closely follow up with provider on the process of restoration..
Next Action: Equinix SMC will closely follow up with provider on the process of restoration..
Incident Number: INC0024430
[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]
Update
Equinix SMC is still working with the provider on the progress of the restoration. ETR is yet to be determined..
Incident Number: INC0024430
[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]
Update
In relation to previous incident INC0023949, Equinix SMC confirmed that one of Equinix Fabric backbone links between SG and TY is down due submarine cable fault (ASE Segment 1.7). No impact to your service as traffic automatically rerouted to alternate link. We are currently working with backbone link provider to determine the ETR from their carrier..
Incident Number: INC0024430
[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]
Identified
We are currently investigating this issue.
Incident Number: INC0024430
[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]
This incident affected: Equinix Fabric - Asia-Pacific (SG - Singapore, TY - Tokyo) and Network Edge - Asia-Pacific (SG - Singapore, TY - Tokyo).