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Network Service Issue (Equinix Fabric, Metro Connect)
Incident
Report for Equinix
Resolved
The Equinix SMC worked with vendor and per recommendation MDA card was restarted. The card remains up and stable as of 2024/04/02 20:54:16.
We are closely monitoring for the next 24 hours and have spare card onsite if issue resurfaces.
We thank you for your patience and understanding..
We are closely monitoring for the next 24 hours and have spare card onsite if issue resurfaces.
We thank you for your patience and understanding..
Incident Number: INC0034369
[Metro Connect - Americas (NY); Equinix Fabric - Americas (NY)]
Update
The Equinix SMC worked with vendor and per recommendation MDA card was restarted. The card remains up and stable as of 2024/04/02 20:54:16.
We are closely monitoring for the next 24 hours and have spare card onsite if issue resurfaces.
We thank you for your patience and understanding..
We are closely monitoring for the next 24 hours and have spare card onsite if issue resurfaces.
We thank you for your patience and understanding..
Incident Number: INC0034369
[Equinix Fabric - Americas (NY); Metro Connect - Americas (NY)]
Update
We are awaiting for new part arival. It is scheduled for 5 PM local time..
Incident Number: INC0034369
[Equinix Fabric - Americas (NY); Metro Connect - Americas (NY)]
Update
Equinix SMC received an update from the vendor that the replacement part is expected to arrive on 2 April at 21:00 UTC. Once the replacement part has arrived, we will work with the vendor to reset the module. If errors persist after the reset, module reseat and replacement will be done if necessary, thus, you will experience service interruption during this activity. We will be sending notification again prior to the downtime..
Incident Number: INC0034369
[Equinix Fabric - Americas (NY); Metro Connect - Americas (NY)]
Update
The Equinix SMC is working with vendor on restoration and part replacement if needed. Another update will be sent soon.
We thank you for your patience..
We thank you for your patience..
Incident Number: INC0034369
[Equinix Fabric - Americas (NY); Metro Connect - Americas (NY)]
Update
Equinix SMC received multiple customers reports of connectivity issues. Initial investigation is pointing to a degraded module.
Customers on the affected module may experience service interruption. Equinix engineers are investigating the issue..
Customers on the affected module may experience service interruption. Equinix engineers are investigating the issue..
Incident Number: INC0034369
[Equinix Fabric - Americas (NY); Metro Connect - Americas (NY)]
Identified
We are currently investigating this issue.
Incident Number: INC0034369
[Equinix Fabric - Americas (NY); Metro Connect - Americas (NY)]
This incident affected: Metro Connect - Americas (NY - New York) and Equinix Fabric - Americas (NY - New York).