Provider Issue (Metro Connect)

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Incident Report for Equinix

Resolved

Please be advised we are still working with our provider to resolve this issue. No ETR at this time..

Incident Number: INC0036252

[Metro Connect - EMEA (IL)]

Posted Apr 17, 2024 - 12:04 UTC

Update

Please be advised we are still working with our provider to resolve this issue. No ETR at this time..

Incident Number: INC0036252

[Metro Connect - EMEA (IL)]

Posted Apr 16, 2024 - 19:22 UTC

Update

Dark fiber provider advised that the damaged fiber is on the road area, however, repair has not started yet due to heavy traffic. They are currently trying to find an alternative solution for permanent repair. There is no ETR at the moment..

Incident Number: INC0036252

[Metro Connect - EMEA (IL)]

Posted Apr 16, 2024 - 07:35 UTC

Update

Equinix SMC is still working with the dark fiber provider. Further updates will be provided as soon as available..

Incident Number: INC0036252

[Metro Connect - EMEA (IL)]

Posted Apr 16, 2024 - 05:35 UTC

Update

Equinix SMC detected that one of the dark fiber provider link in IL Metro is currently down. The issue has been reported to the provider for further investigation..

Incident Number: INC0036252

[Metro Connect - EMEA (IL)]

Posted Apr 16, 2024 - 03:48 UTC

Identified

We are currently investigating this issue.

Incident Number: INC0036252

[Metro Connect - EMEA (IL)]

Posted Apr 16, 2024 - 03:32 UTC

This incident affected: Metro Connect - EMEA (IL - Istanbul).