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Network Component Issue (Equinix Fabric, Metro Connect)
Incident Report for Equinix
Resolved
A failure was identified in a component in the Metro Connect infrastructure in SP

Unprotected and Protected Metro Connect (MC) circuits experience service interruption while no impact to Dual Diverse (MC) due to redundancy. Equinix engineers are working to resolve the issue.
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Incident Number: INC0020499
[Equinix Fabric - Americas (SP); Metro Connect - Americas (SP)]
Posted Nov 24, 2023 - 05:07 UTC
Update
A failure was identified in a component in the Metro Connect infrastructure in SP

Unprotected and Protected Metro Connect (MC) circuits experience service interruption while no impact to Dual Diverse (MC) due to redundancy. Equinix engineers are working to resolve the issue.
.
Incident Number: INC0020499
[Metro Connect - Americas (SP); Equinix Fabric - Americas (SP)]
Posted Nov 20, 2023 - 17:06 UTC
Update
A failure was identified in a component in the Metro Connect infrastructure in SP

Unprotected and Protected Metro Connect (MC) circuits experience service interruption while no impact to Dual Diverse (MC) due to redundancy. Equinix engineers are working to resolve the issue.
.
Incident Number: INC0020499
[Equinix Fabric - Americas (SP); Metro Connect - Americas (SP)]
Posted Nov 19, 2023 - 11:16 UTC
Update
A failure was identified in a component in the Metro Connect infrastructure in SP

Unprotected and Protected Metro Connect (MC) circuits experience service interruption while no impact to Dual Diverse (MC) due to redundancy. Equinix engineers are working to resolve the issue.
.
Incident Number: INC0020499
[Metro Connect - Americas (SP); Equinix Fabric - Americas (SP)]
Posted Nov 19, 2023 - 11:11 UTC
Update
A failure was identified in a component in the Metro Connect infrastructure in SP

Unprotected and Protected Metro Connect (MC) circuits experience service interruption while no impact to Dual Diverse (MC) due to redundancy. Equinix engineers are working to resolve the issue.
.
Incident Number: INC0020499
[Equinix Fabric - Americas (SP); Metro Connect - Americas (SP)]
Posted Nov 19, 2023 - 11:02 UTC
Identified
We are currently investigating this issue.
Incident Number: INC0020499
[Equinix Fabric - Americas (SP); Metro Connect - Americas (SP)]
Posted Nov 19, 2023 - 10:27 UTC
This incident affected: Metro Connect - Americas (SP - Sao Paulo) and Equinix Fabric - Americas (SP - Sao Paulo).