Equinix Status - Power Issue (Equinix Fabric, Network Edge)

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Power Issue (Equinix Fabric, Network Edge)

Incident Report for Equinix

Resolved

Backbone link provider advised that the new repairs start date will be on 21 January and is estimated to be completed on 29 January.

SMC will continue to monitor the progress of restoration..

Incident Number: INC0021514

[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]

Posted Feb 13, 2024 - 04:15 UTC

Update

Backbone link provider advised that the new repairs start date will be on 21 January and is estimated to be completed on 29 January.

SMC will continue to monitor the progress of restoration..

Incident Number: INC0021514

[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]

Posted Jan 20, 2024 - 02:30 UTC

Update

Backbone link provider advised that the repairs will start on 15 January and is estimated to be completed on 25 January. SMC will continue to monitor the progress of restoration..

Incident Number: INC0021514

[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]

Posted Jan 02, 2024 - 02:38 UTC

Update

Current Service Impact: Reduced redundancy for EF and NE customers in SG and TY metro

Latest update: ETR for issue is still 10.01.2024.

Next Action: Awaiting for provider to resolve issue..

Incident Number: INC0021514

[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]

Posted Dec 27, 2023 - 13:23 UTC

Update

The ETR has remained unchanged (2024-01-10). Equinix SMC Team will monitor this incident closely. .

Incident Number: INC0021514

[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]

Posted Dec 23, 2023 - 13:42 UTC

Update

The ETR has remained the same (2024-01-10). Equinix SMC Team will monitor this circuit closely. .

Incident Number: INC0021514

[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]

Posted Dec 07, 2023 - 18:18 UTC

Update

Investigation with the provider confirmed that the link was affected by submarine cable fault via C2C. Fault location identification has been completed and estimated repair completion date will be on 10-Jan 2023.

Next Action: Equinix SMC will continue to monitor the progress of restoration..

Incident Number: INC0021514

[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]

Posted Dec 04, 2023 - 18:12 UTC

Identified

We are currently investigating this issue.

Incident Number: INC0021514

[Equinix Fabric - Asia-Pacific (SG, TY); Network Edge - Asia-Pacific (SG, TY)]

Posted Nov 29, 2023 - 05:00 UTC

This incident affected: Equinix Fabric - Asia-Pacific (SG - Singapore, TY - Tokyo) and Network Edge - Asia-Pacific (SG - Singapore, TY - Tokyo).