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Update
Due to location of where the repair is needed, the expected repair operations are to commence on May 23rd 2024 to May 30th 2024.
If the date is to change due to external delays, that timeframe will be shared.
Since the circuit has been down other options have been explored such as adding a third cable but did not appear to be a viable option at this time.
The Equinix Service Management Center will continue to provide updates as significant development occurs..
If the date is to change due to external delays, that timeframe will be shared.
Since the circuit has been down other options have been explored such as adding a third cable but did not appear to be a viable option at this time.
The Equinix Service Management Center will continue to provide updates as significant development occurs..
Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]
Update
Equinix Fabric backbone link between APAC and EMEA remained down due to subsea cable fault. According to provider, cable ship is mobilized for the repair operations. Tentative repair window is 6 May to 13 May, subject to permit approval and Red Sea situation. SMC will provide significant updates as they are available..
Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]
Update
From the previous update, there is a tentative repair between 04/12 to 04/19.
Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]
Update
Equinix Fabric backbone link between APAC and EMEA remained down due to subsea cable fault. The cable ship is scheduled to arrive at the repair ground on 12 April to initiate subsea cable repair operations. Final jointing and releasing of the final bight onto the seabed are expected to be completed tentatively by 19 April. .
Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]
Update
Equinix SMC monitored that one of Equinix Fabric backbone links between APAC and EMEA went down. No impact to your service as traffic automatically rerouted to alternate link. The issue was reported to provider for investigation..
Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]
Identified
We are currently investigating this issue.
Incident Number: INC0029818
[Equinix Fabric - EMEA (GV) & Asia-Pacific (SG); Network Edge - EMEA (GV) & Asia-Pacific (SG)]
This incident affects: Equinix Fabric - Asia-Pacific (SG - Singapore), Network Edge - EMEA (GV - Geneva), Network Edge - Asia-Pacific (SG - Singapore), and Equinix Fabric - EMEA (GV - Geneva).