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Network Component Issue (Equinix Internet Access / Equinix Connect)
Incident
Report for Equinix
Resolved
One of the switches on our LD Metro has rebooted automatically on 20-April at 01:01:47 UTC Time and recovered within 10 minutes
Equinix engineers are working with our equipment vendor to identify the cause of the reboot.
Single port Equinix Connect (EC) and Equinix Internet Access (EIA) customers, Unprotected and Protected Metro Connect customers and Equinix Fabric circuits without redundancy experienced service interruption while no impact to Dual port EC and EIA and Dual Diverse Metro Connect customers..
Equinix engineers are working with our equipment vendor to identify the cause of the reboot.
Single port Equinix Connect (EC) and Equinix Internet Access (EIA) customers, Unprotected and Protected Metro Connect customers and Equinix Fabric circuits without redundancy experienced service interruption while no impact to Dual port EC and EIA and Dual Diverse Metro Connect customers..
Incident Number: INC0036948
[Equinix Fabric - EMEA (LD); Equinix Internet Access / Equinix Connect - EMEA (LD); Metro Connect - EMEA (LD)]
Update
The issue has been identified and a fix is being implemented.
Incident Number: INC0036948
[Equinix Internet Access / Equinix Connect - EMEA (LD)]
Identified
We are currently investigating this issue.
Incident Number: INC0036948
[Equinix Internet Access / Equinix Connect - EMEA (LD)]
This incident affected: Equinix Internet Access / Equinix Connect - EMEA (LD - London), Metro Connect - EMEA (LD - London), and Equinix Fabric - EMEA (LD - London).